How will higi connect to the internet: Wifi
Ship Date:
Delivery Date: 2/24/2026
Installation Date: 2/25/2026
Additional Info or special requirements
non-Retail install, tech MUST call contact to schedule install at time that is convenient for contact.
Contact: Wendy Beltre Phone: 856-308-2676, store 856-349-2956
Link to the Work Instruction, required checklist on page 5
https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Forms/AllItems.aspx?id=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green%2FWI%2DST%2D345%20Higi%20Green%20Installation%20Process%2Epdf&parent=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green&p=true&ct=1724684970563&or=Teams%2DHL&ga=1
Technician MUST check out with a call to EMSAR’s Tech Support
**IMPORTANT** Immediately upon accepting this installation/relocation work order, the Coordinator shall contact the site to make them aware of the installation date and approximate time for the installation. If the coordinator is unable to make contact, notify EMSAR account manager so HIGI can provide us with an alternate contact name and number.
Verification of delivery will be recorded in the problem description once delivered by the logistics coordinator.
Use this password to access the kiosk: miker0me0g0lfech0
Important: Check in upon arrival via WO button or Coordinator before you begin working on the kiosk. You must check out with Technical Support after install to verify in the portal that the kiosk is online, PC is deployed and operational Call 931-284-4999 and follow the prompts. Our Level II Support team must first verify the errors in the customer portal. Be prepared to give the Work Order number. Support Hours are Monday- Friday from 8:00 AM EST until 8:00 PM EST.
2/25 Called and spoke to Wendy at the store number. She said any time on 2/25 works to schedule the install. Confirmed the tie for arrival around 12pm.
2/20 MOwens Called to speak to Wendy Beltre. Left a vm for her to call back to schedule the time for the Kiosk install on 2/25
Ready Date 2/19/2026 BA
🔧Work Performed
SPOKE TO SUPPORT - MANUEL; SPOKE TO HIGI - JERRY; SPOKE TO SUPPORT - MANUEL; REPLACEMENT PC REQUESTED PER HIGI JERRY
🔍Technician Findings
HARD DRIVE FAILURE; COULDNT RESOLVE; SPINS AND SEEN IN BIOS, BUT ISNT BEING READ WITH "REBOOT AND SELECT PROPER BOOT DEVICE" SHOWING ON SCREEN.
⚠️Problem Description
Special Instructions: non-Retail install, tech MUST call contact to schedule install at time that is convenient for contact.
Contact: Wendy Beltre Phone: 856-308-2676, store 856-349-2956
How will higi connect to the internet: Wifi
Ship Date:
Delivery Date: 2/24/2026
Installation Date: 2/25/2026
Additional Info or special requirements
non-Retail install, tech MUST call contact to schedule install at time that is convenient for contact.
Contact: Wendy Beltre Phone: 856-308-2676, store 856-349-2956
Link to the Work Instruction, required checklist on page 5
https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Forms/AllItems.aspx?id=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green%2FWI%2DST%2D345%20Higi%20Green%20Installation%20Process%2Epdf&parent=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green&p=true&ct=1724684970563&or=Teams%2DHL&ga=1
Technician MUST check out with a call to EMSAR’s Tech Support
**IMPORTANT** Immediately upon accepting this installation/relocation work order, the Coordinator shall contact the site to make them aware of the installation date and approximate time for the installation. If the coordinator is unable to make contact, notify EMSAR account manager so HIGI can provide us with an alternate contact name and number.
Verification of delivery will be recorded in the problem description once delivered by the logistics coordinator.
Use this password to access the kiosk: miker0me0g0lfech0
Important: Check in upon arrival via WO button or Coordinator before you begin working on the kiosk. You must check out with Technical Support after install to verify in the portal that the kiosk is online, PC is deployed and operational Call 931-284-4999 and follow the prompts. Our Level II Support team must first verify the errors in the customer portal. Be prepared to give the Work Order number. Support Hours are Monday- Friday from 8:00 AM EST until 8:00 PM EST.
📄Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad
📞
Call
Completed Feb 25, 2026
Tech advised spoke to Jerry at Higi, was told there was nothing to do with current PC. Will need a follow up for a new PC.
📞
Call
Completed Feb 25, 2026
Tech advised that the hard drive is crashing or is corrupt upon booting up the Kiosk. Tech has reseated the hard drive and still not working. Gets an error message displaying the following " Reboot and select proper device". Rebooted but still getting same error message. Advised tech to call Higi for additional support.
📋
Outbound to +18563492956
Completed Feb 20, 2026
Called and spoke to Wendy. She said any time on 2/25 works to schedule the install. Confirmed the tie for arrival around 12pm.
📋
Outbound to +18563082676
Completed Feb 20, 2026
Called to speak to Wendy Beltre. Left a vm for her to call back to schedule the time for the Kiosk install on 2/25
Mar 3, 2026 8:18am
@Joi Murray please provide 7 quality pictures of this unit. Thank you