Oak Street Health - 24 Hour - 120746: New Work Order Assigned
Closed
Work Order #120746
Work Order Description:
Our IT tech says that our Freezer seal needs replaced.
American Biotech Supply
ABT-HC-UCFS-0220M
Asset 13107762
SN ABS-A21102081101-2401
Primary Delay96.0 days stuck in "Awaiting Parts - Customer"
⏱️
Total Delay2.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Scheduled
1.5d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Reschedule
2.0d / 2.0d SLA
Awaiting Parts - Customer
96.0d
Closed
2.0d / 1.0d SLA
Ready to Bill
2.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
6/26/26 SReich - Marking follow up resolved, per notes below.
6/26 MOwens Called and spoke to Marybeth. She said that this location was closed by Oak Street Health and the freezer was moved to another location. I will close this WO since a return visit is not needed. Sent chatter to FSE and Tech Sup.
6/25 MOwens Sent email to Marybeth asking if she received the correct seal for the freezer.
2.6 M. Bateman Tech informed me that the customer ordered the wrong part. The customer is ordering the correct part and will notify when they receive it. Placing WO in reschedule.
2/5 MOwens Called and spoke to Marybeth Todd. She said that 2/6 after 12pm works for the service visit.
🔧Work Performed
Inspected freezer unit operating normally. replacement door seal; ordered a replacement door seal but received an incorrect part. Seal not fit this unit and is for a double door freezer. Customer will return incorrect part and reorder the correct seal. No charge for travel due to incorrect part. Unit operational. awaiting correct door seal replacement by customer
🔍Technician Findings
Checked with manager regarding freezer door seal not sealing properly
⚠️Problem Description
Work Order #120746
Work Order Description:
Our IT tech says that our Freezer seal needs replaced.
American Biotech Supply
ABT-HC-UCFS-0220M
Asset 13107762
SN ABS-A21102081101-2401 https://www.ebiotrack.com/workorder.php?wo=71449
📧
Email:Oak Street Health - Frick Park Freezer Repair
Completed Jun 25, 2026
From: mowens@emsar.com
To: marybeth.todd@oakstreethealth.com
Marybeth
Did you ever receive the correct freezer seal to be replaced? This was from the visit back in Feb or this year on the unit listed below.
American Biotech SupplyABT-HC-UCFS-0220MAsset 13107762
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
📋
Outbound to +17248754080
Completed Feb 5, 2026
Called and spoke to Marybeth Todd. She said that 2/6 after 12pm works for the service visit.
Jun 26, 2026 8:54am
@Kenneth Lancara @Pero Popovic @Rhea Berry Please close this WO per my internal notes after speaking with Marybeth Todd.
Timeline
📞
Case Linked Nov 24, 3:27 PM
Case Number:00546458
Subject:Oak Street Health - 24 Hour - 120746: New Work Order Assigned