Q-00032337
stryker stair chair 6252, plastic back panel
sn 030439201
customer would like Emsar to replace.
Parts needed
1 plastic back panel, 6250-001-116
11 rivets, 0025-172-000
2/10 KSmith -- Scheduled for 2/13 with John. 11am-1pm
2/10 KSmith -- Left VM to schedule for Friday. Sending email as well.
2/9 KSmith -- Sent email to schedule for 2/16
2/5/26 SReich - In discussion with EMS on how to handle POCs, POC listed on this WO is the person that called in the request. When it was synced with ebt, it pulled POC from account and listed that individual on ebt side.
🔧Work Performed
Confirmed unit had a broken back rest. Replaced backrest. Replaced 11 rivets. Unit now passes functional testing and has been returned to service.
🔍Technician Findings
Confirmed unit had a broken back rest. Replaced backrest. Replaced 11 rivets. Unit now passes functional testing and has been returned to service.
⚠️Problem Description
Q-00032337
stryker stair chair 6252, plastic back panel
sn 030439201
customer would like Emsar to replace.
Parts needed
1 plastic back panel, 6250-001-116
11 rivets, 0025-172-000 https://www.ebiotrack.com/workorder.php?wo=71451
To: president@milltownrescuesquad.org
CC:
BCC:
Attachment: --none--
Subject: Re: MILLTOWN RESCUE SQUAD - SERVICE LOCATION -- EMS Repair -- WO-01349874
Body:
Good Morning John,
The parts for the repair of your Stair Chair have shipped and are scheduled to arrive on Wednesday to our technician.
Would Friday, February 13th work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 E
📋
Outbound to +18483911754
Completed Feb 10, 2026
Left VM to schedule for Friday. Sending email as well.
To: president@milltownrescuesquad.org
CC:
BCC:
Attachment: --none--
Subject: MILLTOWN RESCUE SQUAD - SERVICE LOCATION -- EMS Repair -- WO-01349874
Body:
Good Morning John,
The parts for the repair of your Stair Chair have shipped and are scheduled to arrive on Wednesday to our technician.
Would Monday, February 16th in the morning work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 5, 2026
To: president@milltownrescuesquad.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01349874Location: MILLTOWN RESCUE SQUAD - SERVICE LOCATIONAddress: 8 South Main St. Milltown, NJ 08850Device: 6252 Stair-PRO 030439201Problem Description: Q-00032337
stryker
Work Order: WO-01349874
Account: MILLTOWN RESCUE SQUAD
Customer Case Number:
Location: MILLTOWN RESCUE SQUAD - SERVICE LOCATION
Address: 8 South Main St., Milltown, NJ 08850
Manufacturer: Stryker Medical EMS
Model #: 6252 Stair-PRO
Serial #: 030439201
Contact Name: John Blackmire
Contact Phone: 848
Timeline
📞
Case Linked Feb 3, 2:57 PM
Case Number:00564904
Subject:2/4 chat EMS to add to ebt
Status:Closed
⏳3.0 business days
📋
▶
2
Work Order Created Feb 5, 12:16 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From:Entered
To:L2 Screening
Duration in Previous:2m
📦
▶
2
Parts Requested Feb 5, 1:22 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:1h 3m
📅
Status: Ready for Scheduling by Melissa BarrettFeb 5, 2:35 PM