Failed Calibration Recommended Device Replacement Will not power on. Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part. Reviewed service with customer, quote needed. Unit has no base functions. Unit has no start up beeps. Checked fuses. Unit nill need new PCB Board part# 002-10083-00
2/26 KKelch scheduled per logged email from Amber. Email logged on WO-01349884
2/26 KKelch sent an email to Amber for scheduling. Email logged on WO-01349884
2/23 KKelch sent an email to Amber for rescheduling per CDempsey. Placed in R/S pending response. Email logged on WO-01349884
2/23 KKelch scheduled per logged email from Amber. Email logged on WO-01349884
2/23 KKelch sent Amber an email for scheduling. Email logged on WO-01349756
2/18 KKelch sent Amber an email for scheduling. Email logged on WO-01349884
2/13 KKelch sent Amber an email for scheduling. Email logged on WO-01349884
2/12/26 CDempsey- Scheduled delivery for today.
2/9 KHardison: No ETA. Updated due date.
Ship To Name: Oak Street Health - Cedar Crest
Ship To Address: 2663 S Lancaster Road
Ship To City/State: Dallas, TX 75216
Waybill (Tracking #): 1ZE444250372410867
Carrier: UPS-Parcel-Ground
LINE NO: 1.1 QTY: 1 ITEM: 002-10083-00 SERIAL #: DESCRIPTION: KIT, 224 MAIN PC BOARD
🔧Work Performed
Installed new Main PCB Board. Unit function tested and passed. Unit returned to service.
🔍Technician Findings
3/3/2026 Zachary Stieben arrived on site. Found Midmark exam table Asset# ID 13214903 with no power.
⚠️Problem Description
Failed Calibration Recommended Device Replacement Will not power on. Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part. Reviewed service with customer, quote needed. Unit has no base functions. Unit has no start up beeps. Checked fuses. Unit nill need new PCB Board part# 002-10083-00 https://www.ebiotrack.com/workorder.php?wo=71453
📧
Email:Re: [EXTERNAL] Re: Scheduling for WO-01349884
Completed Feb 26, 2026
From: amber.valenzuela@oakstreethealth.com
To: kaitlyn.kelch@emsar.com
Yes, that would be great!On Thu, Feb 26, 2026 at 11:12 AM Kaitlyn Kelch <kaitlyn.kelch@emsar.com> wrote:**** External Email - Use Caution ****Hi Amber,Just wanted to follow up on this and see if 3/3 between 9 and 11 am would work for you.Thank you, Kaitlyn KelchAccount Service Coordinator I-West District(937) 741-4389kaitlyn.kelch@emsar.comwww.emsar.comDisclaimer: The information in this e-mail is confidential and may be l
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Email:Re: [EXTERNAL] Re: Scheduling for WO-01349884
Completed Feb 26, 2026
From: kaitlyn.kelch@emsar.com
To: amber.valenzuela@oakstreethealth.com
Hi Amber,
Just wanted to follow up on this and see if 3/3 between 9 and 11 am would work for you.
Thank you, Kaitlyn KelchAccount Service Coordinator I-West District(937) 741-4389kaitlyn.kelch@emsar.comwww.emsar.comDisclaimer: The information in this e-mail is confidential and may be legally privileged; it is intended solely for the addressee. If you have received this communication in error you are notified that discl
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Email:Re: [EXTERNAL] Re: Scheduling for WO-01349884
Completed Feb 23, 2026
From: kaitlyn.kelch@emsar.com
To: amber.valenzuela@oakstreethealth.com
Hi Amber,
Unfortunately, 2/25 no longer works for us. Would next Monday 3/2 between 1 and 3 pm work for you?
Thank you, Kaitlyn KelchAccount Service Coordinator I-West District(937) 741-4389kaitlyn.kelch@emsar.comwww.emsar.comDisclaimer: The information in this e-mail is confidential and may be legally privileged; it is intended solely for the addressee. If you have received this communication in error you are notified
📧
Email:Re: [EXTERNAL] Re: Scheduling for WO-01349884
Completed Feb 23, 2026
From: amber.valenzuela@oakstreethealth.com
To: kaitlyn.kelch@emsar.com
Hey Kaitlyn,2/25 between 3 and 4 pm works for the repairs.ThanksOn Mon, Feb 23, 2026 at 10:29 AM Kaitlyn Kelch <kaitlyn.kelch@emsar.com> wrote:**** External Email - Use Caution ****Good morning Amber,I just wanted to follow up on the below and see if 2/25 between 3 and 4 pm would work for your site to schedule these repairs.Thank you, Kaitlyn KelchAccount Service Coordinator I-West District(937) 741-4389kaitlyn.kelch@emsar
📧
Email: Scheduling for WO-01349884
Completed Feb 18, 2026
To: amber.valenzuela@oakstreethealth.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01349884
Body:
Good morning Amber,
I am reaching out from EMSAR to schedule the repairs needed for your site. Our technician, Zac, can be there on 2/24 between 9 and 11 am. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
Disclaimer: The inf
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Email: Update: Awaiting Parts for Your Work Order
Completed Feb 5, 2026
To: amber.valenzuela@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01349884Location: Oak Street Health - Cedar CrestAddress: 2663 S. Lancaster Road Dallas, TX 75216Device: Problem Description: Failed Calibration Recommended Device Replacem
Feb 9, 2026 2:19pm
@Wendy Argueta
Ship To Name: Oak Street Health - Cedar Crest
Ship To Address: 2663 S Lancaster Road
Ship To City/State: Dallas, TX 75216
Waybill (Tracking #): 1ZE444250372410867
Carrier: UPS-Parcel-Ground
LINE NO: 1.1 QTY: 1 ITEM: 002-10083-00 SERIAL #: DESCRIPTION: KIT, 224 MAIN PC BOARD
📅
WO-01349884 - Repair - Dallas - Oak Street Health - Cedar Crest
Mar 3, 2026 10:00am – 12:00pm
Work Order: WO-01349884
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Cedar Crest
Address: 2663 S. Lancaster Road, Dallas, TX 75216
Manufacturer:
Model #:
Serial #:
Contact Name: Amber Valenzuela
Contact Phone:
Contact Email: amber.valenzuela@oakstreethealth.com