Hi ,A work order request has been sent for:Name: Nicole HodgesPhone: 6186007400Email: nfeyerabend10@gmail.comNotes: Scaler does not work when pushing on
petal at times. Water will come out but vibrations will not happen to scale teeth. Site: Webster Groves Animal HospitalCity: St. LouisCity: MOModel:
Midmark - VetPro 1000 Asset ID: 13231093
02/19/2026 LHill- Called 618-600-7400 spoke with Nicole and advised her tech will be out today between 2-3.
02/19/2026 LHill-rec'd response from Craig Dempsey-Yes. I spoke to him.
02/19/2026 LHill-sent TEAMS message to Craig Dempsey Would Blake Ward be able to make it to WO-01349893 Webster Groves Animal Hospital after he is done at Oak Street Health this afternoon. Site closes between 4-5 today.
02/19/2026 LHIll-rec'd call from Nicole at 618-600-7400 returning Kaitlyn's call from yesterday. I advised we may can possibly have a tech out there today after 2:30. She said they close around 4-5. I will get with the tech to see if he can do this today or not and call you back.
2/18 KKelch called Nicole to schedule for 2/19 between 2 and 3 pm. Left VM.
2/13/2026jsells
Ship To Name: Webster Groves Animal Hospital
Ship To Address: 8028 Big Bend Boulevard Parts Order 90218
Ship To City/State: St Louis, MO 63119
Waybill (Tracking #): 1ZE444250371248269
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 13-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-1499-00 SERIAL #: DESCRIPTION: KIT, LED SCALER TUBING REPLACEMENT
LINE NO: 2.1 QTY: 1 ITEM: CHRG-FRT SERIAL #: DESCRIPTION: FREIGHT
2/10 KKelch called Nicole back to schedule for tomorrow between 2:30 and 3:30 pm. Customer confirmed.
2/9/26 RBerry- Updated due date based on parts. Removed delay code.
2/9 KKelch called Nicole to schedule for 2/11 between 2:30 and 3:30 pm. Left VM.
🔧Work Performed
2/11 BW- Removed old foot control and installed new foot control upgrade kit.
2/19 BW- Removed old LED scaler tubing and installed new LED scaler tubing replacement kit. Tested all functions and confirmed unit is working properly.
🔍Technician Findings
2/11 BW- Found Scaler tube was a brake in the wires and needs to be replaced.
⚠️Problem Description
Hi ,A work order request has been sent for:Name: Nicole HodgesPhone: 6186007400Email: nfeyerabend10@gmail.comNotes: Scaler does not work when pushing on
petal at times. Water will come out but vibrations will not happen to scale teeth. Site: Webster Groves Animal HospitalCity: St. LouisCity: MOModel:
Midmark - VetPro 1000 Asset ID: 13231093 https://www.ebiotrack.com/workorder.php?wo=71454
📋
Outbound to +16186007400
Completed Feb 19, 2026
02/19/2026 LHill- Called 618-600-7400 spoke with Nicole and advised her tech will be out today between 2-3.
📋
Inbound from +16186007400
Completed Feb 19, 2026
02/19/2026 LHIll-rec'd call from Nicole at 618-600-7400 returning Kaitlyn's call from yesterday. I advised we may can possibly have a tech out there today after 2:30. She said they close around 4-5. I will get with the tech to see if he can do this today or not and call you back.
📋
Outbound to +16186007400
Completed Feb 18, 2026
2/18 KKelch called Nicole to schedule for 2/19 between 2 and 3 pm. Left VM.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 12, 2026
To: nfeyerabend@webstervets.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01349893Location: Webster Groves Animal HospitalAddress: 8028 Big Bend Blvd. St. Louis, MO 63119Device: Problem Description: Hi ,A work order request has been sent for:Name: Nicole
📋
Outbound to +16186007400
Completed Feb 10, 2026
2/10 KKelch called Nicole back to schedule for tomorrow between 2:30 and 3:30 pm. Customer confirmed.
📋
Outbound to +16186007400
Completed Feb 9, 2026
2/9 KKelch called Nicole to schedule for 2/11 between 2:30 and 3:30 pm. Left VM.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 5, 2026
To: nfeyerabend@webstervets.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01349893Location: Webster Groves Animal HospitalAddress: 8028 Big Bend Blvd. St. Louis, MO 63119Device: Problem Description: Hi ,A work order request has been sent for:Name: Nicole
📅
WO-01349893 - Virtual Tech - Field Repair - St. Louis - Webster Groves Animal Hospital
Feb 19, 2026 3:30pm – 4:30pm
Work Order: WO-01349893
Account: Care Vet
Customer Case Number:
Location: Webster Groves Animal Hospital
Address: 8028 Big Bend Blvd., St. Louis, MO 63119
Manufacturer:
Model #:
Serial #:
Contact Name: Nicole Hodges
Contact Phone: 6186007400
Contact Email: nfeyerabend@webstervets.com
Due Date: 2