How will higi connect to the internet: Wifi
Ship Date:
Delivery Date: 3/31/2026
Installation Date: 4/1/2026
Additional Info or special requirements
Amanda Guest (off-site) cell 863-225-3165
Use a 2014 refurbished unit.
Delivery is standard retail Dock to Dock.
Grand Opening 4/9/26
Refer to HWI-0022 Publix Convert to WIFI process. Open Publix Network, so no password required.
Link to the Work Instruction, required checklist on page 5
https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Forms/AllItems.aspx?id=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green%2FWI%2DST%2D345%20Higi%20Green%20Installation%20Process%2Epdf&parent=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green&p=true&ct=1724684970563&or=Teams%2DHL&ga=1
Technician MUST check out with a call to EMSAR’s Tech Support
**IMPORTANT** Immediately upon accepting this installation/relocation work order, the Coordinator shall contact the site to make them aware of the installation date and approximate time for the installation. If the coordinator is unable to make contact, notify EMSAR account manager so HIGI can provide us with an alternate contact name and number.
Verification of delivery will be recorded in the problem description once delivered by the logistics coordinator.
Use this password to access the kiosk: miker0me0g0lfech0
Important: Check in upon arrival via WO button or Coordinator before you begin working on the kiosk. You must check out with Technical Support after install to verify in the portal that the kiosk is online, PC is deployed and operational Call 931-284-4999 and follow the prompts. Our Level II Support team must first verify the errors in the customer portal. Be prepared to give the Work Order number. Support Hours are Monday- Friday from 8:00 AM EST until 8:00 PM EST.
3/24/26 AJinerson - Discussed w/ SUP and we will be scheduling this for Friday, 3/27 as unit is expected to be delivered on-site today, 3/24.
3/24/26 RBerry- Spoke with NFloyd via teams, states unit has been confirmed to deliver today and we do not need to confirm with site to schedule. Just let her know the date and time this is scheduled for.
3/24/26 AJinerson - Called Amanda back regarding her VM. Left VM for Amanda needing to verify if Higi unit has been delivered and to see how we may need to proceed to accommodate them.
Per special instructions and SLA, it states install is for 4/1 - but now prob. description is showing install for 3/25.
3/24/26 AJinerson - Received missed call/VM from Amanda saying they were supposed to have the unit delivered today, but also showing this isn't scheduled until 4/1, and saying their grand opening is on 4/2 now. Please call back.
3/13/26 AJinerson - Called Amanda Guest at 863-225-3165, and left VM regarding scheduling tech service visit is confirmed for Wednesday, 4/1 with arrival between 10am-12pm.
2/26 KHardison: Updated Installation date and Grand opening date per attached email from Page.
Ready date 3/19/2026
🔧Work Performed
Installed the Higi.
🔍Technician Findings
Kiosk was in the box.
⚠️Problem Description
Special Instructions: Amanda Guest (off-site) cell 863-225-3165
Use a 2014 refurbished unit.
Delivery is standard retail Dock to Dock.
Grand Opening 4/2/2026
Refer to HWI-0022 Publix Convert to WIFI process. Open Publix Network, so no password required.
How will higi connect to the internet: Wifi
Ship Date:
Installation Date: 3/25/2026
Additional Info or special requirements
Amanda Guest (off-site) cell 863-225-3165
Use a 2014 refurbished unit.
Delivery is standard retail Dock to Dock.
Refer to HWI-0022 Publix Convert to WIFI process. Open Publix Network, so no password required.
Link to the Work Instruction, required checklist on page 5
https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Forms/AllItems.aspx?id=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green%2FWI%2DST%2D345%20Higi%20Green%20Installation%20Process%2Epdf&parent=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green&p=true&ct=1724684970563&or=Teams%2DHL&ga=1
Technician MUST check out with a call to EMSAR’s Tech Support
**IMPORTANT** Immediately upon accepting this installation/relocation work order, the Coordinator shall contact the site to make them aware of the installation date and approximate time for the installation. If the coordinator is unable to make contact, notify EMSAR account manager so HIGI can provide us with an alternate contact name and number.
Verification of delivery will be recorded in the problem description once delivered by the logistics coordinator.
Use this password to access the kiosk: miker0me0g0lfech0
Important: Check in upon arrival via WO button or Coordinator before you begin working on the kiosk. You must check out with Technical Support after install to verify in the portal that the kiosk is online, PC is deployed and operational Call 931-284-4999 and follow the prompts. Our Level II Support team must first verify the errors in the customer portal. Be prepared to give the Work Order number. Support Hours are Monday- Friday from 8:00 AM EST until 8:00 PM EST.
📄Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad
📞
Call
Completed Mar 27, 2026
Install is complete and the kiosk is working as expected.
MergeId Last Contacted Status
108044 03/27/2026 10:42:17 AM CDT Deployed
32638 09/08/2023 4:12:47 PM CDT Retired
📋
Outbound to +18632253165
Completed Mar 24, 2026
3/24/26 AJinerson - Called Amanda back regarding her VM. Left VM for Amanda needing to verify if Higi unit has been delivered and to see how we may need to proceed to accommodate them.
📋
Outbound to +18632253165
Completed Mar 13, 2026
3/13/26 AJinerson - Called Amanda Guest at 863-225-3165, and left VM regarding scheduling tech service visit is confirmed for Wednesday, 4/1 with arrival between 10am-12pm.
Feb 26, 2026 2:26pm
@Nicole Floyd @Brendan Chaney @Phillip Castillo Updated Installation date and Grand opening date per attached email from Page.
Installation Date: 3/25/2026
Grand Opening 4/2/2026
📅
WO-01349897 - Installation - DD: 4/1/2026 - - ZT2776-WIFI (Storm) - Spring Hill - Publix 2095
Mar 27, 2026 10:00am – 12:00pm
Work Order: WO-01349897
Account: HIGI LLC
Customer Case Number:
Location: Publix 2095
Address: 160 Mariner, Spring Hill, FL 34609
Manufacturer: Higi
Model #: ZT2776-WIFI (Storm)
Serial #: CSA-2014051192
Contact Name:
Contact Phone:
Contact Email:
Due Date: 4/1/2026
Scheduled Date/Time: 2026-03-2