Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349899 ↗ ServiceMax

LEON VALLEY FIRE DEPARTMENT • Part Order • PSM

📍 Leon Valley Fire Department — 6300 El Verde Road, San Antonio TX, 78238

Feb 5, 2026 → Mar 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (9 biz days late)
Active: 25 biz days
🕐 Clock stopped: Invoiced (Mar 13, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 5 → Feb 5, 2026
0 business days (not counted)
25d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Mar 13, 2026
25 business days (counted)
Running total: 25 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Mar 13 → Mar 13, 2026
0 business days (not counted)
Created: Feb 5, 2026 Invoiced: Mar 13, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Feb 5 Assigned ▶ Running 0 0
Feb 5 → Feb 5 L2 Screening ▶ Running 0 0
Feb 5 → Feb 5 Awaiting Parts ⏸ Paused 0 —
Feb 5 → Mar 13 Ready for Scheduling ▶ Running 25 25
Mar 13 → Mar 13 Awaiting Parts ⏸ Paused 0 —
Dispatch 0.0d
Material Management 0.1d
Coordinators 25.6d
✗ SLA Missed
Dispatch
0.0 days
Material Management
0.1 days
Coordinators
25.6 days
Over SLA
Created: Feb 5, 2026 Due: Mar 5, 2026 Completed: Mar 13, 2026 (7 days late)
📅
25.7 days Total Age
⏱️
25.6d in Ready for Scheduling Longest Stage
🔄
5 transitions Status Changes
⚠️
27.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00565369
Parts order
Closed
Q-00032344 Track belts needed for Ferno 59-T Parts needed 2ea 1901496
Priority
High
Origin
Phone
Reason
New Case
Contact
Michael Naughton
Owner
Leona Coonrod
Created
Feb 4, 2026
Work Orders from this Case (1)
WO-01349899 (current) Invoiced
Part Order • Customer Part Sale
Created: Feb 5, 2026 • Closed: Mar 13, 2026
Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 25.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 27.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
0.1d / 3.0d SLA
Ready for Scheduling
25.6d / 1.0d SLA
Closed
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Customer Requested Parts Order
⚠️ Problem Description
Q-00032344 Track belts needed for Ferno 59-T Parts needed 2ea 1901496

Timeline

📞
Case Linked Feb 4, 2:46 PM
Case Number: 00565369
Subject: Parts order
Status: Closed
📋
▶
4 Work Order Created Feb 5, 1:19 PM
Work Order Created → Status: Assigned → Parts Requested → Status: Awaiting Parts
👷
Status: Assigned by Leona Coonrod
From: Entered, Assigned
To: Assigned, L2 Screening
Duration in Previous: 0m
📦
Parts Requested
Order: 00089800
Status: Closed
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 4m
📅
▶
2 Status: Ready for Scheduling Feb 5, 2:35 PM
Status: Ready for Scheduling → 2x Parts Added
🔩
2x Parts Added
Type: Parts, Expenses
Status: Open
Qty: 2, 1
🚨 25.9 business days
📦
Status: Awaiting Parts by Rhonnie Reeves Mar 13, 7:51 AM
From: Ready for Scheduling, Awaiting Parts
To: Awaiting Parts, Closed
Duration in Previous: 35d 16h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 18, 12:05 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 5d 4h, 0m
🚨 78.0 business days
🧾
Invoice Created Jul 8, 5:00 PM
Invoice Number: SM-256830

Bottlenecks

Ready for Scheduling
Duration: 25.6 business days (threshold: 1.0 business days)
Exceeded by 24.6 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00565369
Closed
📦
Parts Order 00089800
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Part Order
Branch
ERLA - PROD
Technician
Customer Part Sale
Scheduled
N/A
Created
Feb 5, 1:19 PM
Invoice #
SM-256830

Work Details (2)

Name Type Status Qty Amount Date
WL-03093462 Parts Open 2 $779.44 Feb 5, 2:38 PM
WL-03093463 Expenses Open 1 $21.62 Feb 5, 2:38 PM

Details