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WO-01349901 ↗ ServiceMax

Brown Surgical Associates (Formally University Surgical Associates ) • Inspection • PSM

📍 Brown/University Surgical Associates- Dudley St — 2 Dudley Street Suites 470, 370 and 190, Providence RI, 02917

Feb 5, 2026 → Apr 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (39 biz days late)
Active: 55 biz days
🕐 Clock stopped: Completed (Apr 24, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 20, 2026
10 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 23, 2026
1 business day (counted)
Running total: 11 of ? biz days used
44d
▶ Clock Running
Status: Scheduled
Feb 23 → Apr 24, 2026
44 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 55 of ? biz days used
Created: Feb 5, 2026 Completed: Apr 24, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Feb 20 Ready for Scheduling ▶ Running 10 10
Feb 20 → Feb 23 Assigned ▶ Running 1 11
Feb 23 → Apr 24 Scheduled ▶ Running 44 55
Apr 24 → Apr 24 Tech On Site ▶ Running 0 55
Dispatch 0.0d
Coordinators 57.5d
Field Work 0.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
57.5 days
Over SLA
Field Work
0.8 days
Created: Feb 5, 2026 Due: Apr 30, 2026 Completed: Apr 24, 2026 (6 days early)
📅
55.7 days Total Age
⏱️
45.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
54.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00565556
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment - 175 https://www.ebiotrack.com/inspection.php?iid=32906
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lori O'Connor
Owner
Jessica Foley
Created
Feb 5, 2026
Work Orders from this Case (1)
WO-01349901 (current) Invoiced
Inspection • David Cavaco
Created: Feb 5, 2026 • Closed: Apr 24, 2026
Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 45.0 days stuck in "Scheduled"
⏱️
Total Delay 54.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
10.7d / 1.0d SLA
Assigned
1.8d / 0.5d SLA
Scheduled
45.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/24 DCavaco Unable to locate a good amount of peices

Contact not on location for inspection. Unsure if items are missing or have been removed from location.


2/23 KSmith -- Scheduled for 4/24 with Lori. 9-11am

2/23 KSmith -- Lori requested a Friday. Provided 4/24 as a scheduled date and am awaiting response (NO Assisting)

2/23 KSmith -- Sent email to schedule for 4/20-4/21

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment - 175 https://www.ebiotrack.com/inspection.php?iid=32906

Timeline

📞
Case Linked Feb 5, 6:00 AM
Case Number: 00565556
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 5, 1:21 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 11.0 business days
👷
▶
2 Technician Assigned Feb 20, 12:33 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14d 23h
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Feb 23, 10:06 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 2d 21h
🚨 45.0 business days
🔧
Status: Tech On Site by Jason Morris Apr 24, 8:49 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 59d 21h
⏱️
3x Labor Added Apr 24, 1:50 PM
Type: Labor
Status: Open
Qty: 1, 5.5
⏱️
3x Labor Added Apr 24, 2:37 PM
Type: Labor
Status: Open
Qty: 1.25, 2.75, 1.5
💵
Expenses Added Apr 24, 2:51 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Apr 24, 3:05 PM
Expenses Added → Status: Completed
✔️
Status: Completed by DAVID CAVACO
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6h 16m, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Apr 27, 12:47 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-260215

Bottlenecks

Ready for Scheduling
Duration: 10.7 business days (threshold: 1.0 business days)
Exceeded by 9.7 business days
Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Scheduled
Duration: 45.0 business days (threshold: 2.0 business days)
Exceeded by 43.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

📞
Case 00565556
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
David Cavaco
Scheduled
Apr 24, 9:00 AM
Created
Feb 5, 1:21 PM
Invoice #
SM-260215

Work Details (8)

Name Type Status Qty Amount Date
WL-03199821 Labor Open 1 $0.00 Apr 24, 1:50 PM
WL-03199822 Labor Open 5.5 $0.00 Apr 24, 1:50 PM
WL-03199823 Labor Open 1 $0.00 Apr 24, 1:50 PM
WL-03199897 Labor Open 1.25 $0.00 Apr 24, 2:37 PM
WL-03199898 Labor Open 2.75 $3,660.80 Apr 24, 2:37 PM
WL-03199899 Labor Open 1.5 $0.00 Apr 24, 2:37 PM
WL-03199926 Expenses Open 1 $0.00 Apr 24, 2:51 PM
WL-03199960 Expenses Open 1 $0.00 Apr 24, 3:05 PM

Details