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WO-01349903 ↗ ServiceMax

Brown Surgical Associates (Formally University Surgical Associates ) • Inspection • PSM

📍 Brown Surgical Assoc. - Dudley St. University Cardiovascular Surgical Associates — 2 Dudley St Suite 360, Providence RI, 02905

Feb 5, 2026 → May 18, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (55 biz days late)
Active: 71 biz days
🕐 Clock stopped: Canceled (May 18, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 20, 2026
10 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 10 of ? biz days used
61d
▶ Clock Running
Status: On Hold
Feb 20 → May 18, 2026
61 business days (counted)
Running total: 71 of ? biz days used
Created: Feb 5, 2026 Canceled: May 18, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Feb 20 Ready for Scheduling ▶ Running 10 10
Feb 20 → Feb 20 Assigned ▶ Running 0 10
Feb 20 → May 18 On Hold ▶ Running 61 71
Dispatch 0.0d
Holding 61.7d (excluded)
Coordinators 10.8d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
61.7 days
Coordinators
10.8 days
Over SLA
Created: Feb 5, 2026 Due: Apr 30, 2026 Completed: May 18, 2026 (17 days late)
📅
71.7 days Total Age
⏱️
61.7d in On Hold Longest Stage
🔄
4 transitions Status Changes
⚠️
9.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00565557
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment - 16 https://www.ebiotrack.com/inspection.php?iid=32907
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lori O'Connor
Owner
Jessica Foley
Created
Feb 5, 2026
Work Orders from this Case (1)
WO-01349903 (current) Canceled
Inspection
Created: Feb 5, 2026
At Risk - Monitor Closely
Canceled • 190 days old
🚨
Primary Delay 61.7 days stuck in "On Hold"
⏱️
Total Delay 9.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
10.7d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
On Hold
61.7d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
5/18 SBerry: No update from site/customer. 2/20 KSmith -- Lori advised she is not the POC for this location.

2/20 KSmith -- Sent email to schedule for 4/3

⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment - 16 https://www.ebiotrack.com/inspection.php?iid=32907

Timeline

📞
Case Linked Feb 5, 6:00 AM
Case Number: 00565557
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 5, 1:24 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 11.0 business days
👷
▶
2 Technician Assigned Feb 20, 12:33 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14d 23h
⏸️
Status: On Hold by Kourtney Smith Feb 20, 1:45 PM
From: Assigned
To: On Hold
Duration in Previous: 1h 11m
🚨 62.0 business days
🚫
Status: Canceled by Scott Berry May 18, 1:24 PM
From: On Hold
To: Canceled
Duration in Previous: 86d 22h

Bottlenecks

Ready for Scheduling
Duration: 10.7 business days (threshold: 1.0 business days)
Exceeded by 9.7 business days

🔗 Related Artifacts

📞
Case 00565557
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Unassigned
Scheduled
N/A
Created
Feb 5, 1:24 PM
Invoice #
N/A

Details