Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (2 biz days late)
🕐 Clock stopped: Canceled (Mar 4, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Mar 4, 2026
18 business days (counted)
Running total: 18 of ? biz days used
Created: Feb 5, 2026
Canceled: Mar 4, 2026
Show SLA Clock Detail (2 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 5 → Feb 5 |
Created |
▶ Running
|
0 |
0 |
| Feb 5 → Mar 4 |
Ready for Scheduling |
▶ Running
|
18 |
18 |
Coordinators
18.7 days
Over SLA
Created: Feb 5, 2026
Due: May 6, 2026
Completed: Mar 4, 2026 (63 days early)
⏱️
18.7d in Ready for Scheduling
Longest Stage
🔄
2 transitions
Status Changes
⚠️
17.7d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00565543
eBiotrack - Automated New Inspection Created
Closed
Initial Annual Inspection Service
https://www.ebiotrack.com/inspection.php?iid=32900
🚨
Primary Delay
18.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay
17.7 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
18.7d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
03/04/2026 DNakoff - Incorrect inspection. Canceling and dispatching a correct one
⚠️
Problem Description
Initial Annual Inspection Service
https://www.ebiotrack.com/inspection.php?iid=32900
Timeline
📞
Case Number:
00565543
Subject:
eBiotrack - Automated New Inspection Created
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
🚫
From:
Ready for Scheduling
To:
Canceled
Duration in Previous:
26d 23h
Bottlenecks
Ready for Scheduling
Duration: 18.7 business days (threshold: 1.0 business days)
Exceeded by 17.7 business days