2/10/26 AJinerson - Sent email back to Yilie confirming we have tech scheduled to visit on Fri. 3/6 with arrival between 8am-10am.
POC onsite: Yilie Martin
Arrival instructions:
2/10/26 AJinerson - Received email from Yilie requesting to schedule tech visit for March 6, 2026.
2/6/26 AJinerson - Sent email back to Yilie on our already existing email chain letting her know last inspection was done in May 2025, but WO has SLA of April and we can schedule as early as March. Asking what date/dates work best for them to proceed with scheduling.
2/6/26 AJinerson - Called site to schedule service. Number went to call center who informed me they are patient only call center and we will have to go online to Conviva.com to request a call from this site. I informed operator that this site just requested us to call them to set up service and asked if we could please be transferred. Was placed on hold for 5 mins with no answer.
2/6/26 AJinerson - WO has SLA of 4/26. Last inspection serviced in May 2025 per WO-01222472
2/6/26 AJinerson - Received teams message from Dispatch stating customer needs call/service asap. Their equipment is expired. However, per an email with Yilie from Tuesday, 2/3 they said "May is fine" since their last service was done in May 2025. WO was not created at time of email, so we could not schedule yet. See logged emails for more info.
🔧Work Performed
03/06/26 EBar.
I conducted this annual inspection for biomedical equipment. The units present were checked for proper functioning and added to the EBT inventory system. Those units that were not found were filed away.
🔍Technician Findings
03/06/26 EBar.
Site schedule to run an annual biomedical equipment inspection All units must be added to EBT Inventory system.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equipment - 113
https://www.ebiotrack.com/inspection.php?iid=32902
📧
Email:RE: NEED 2024 and 2025 inspection report
Completed Feb 10, 2026
From: abby.jinerson@emsar.com
To: YMARTIN@convivasolutions.com
Cc: ncardozo@convivasolutions.com
Good morning, Yilie,
I apologize for my delay in response, as I was out of office yesterday.
We will have our technician, Elkin Barahona, scheduled to visit on Friday, 3/6/2026 with estimated arrival between 8:00 a.m. – 10:00 a.m. for this inspection service.
Please let us know if there are any additional arrival instructions that we should make note of for this visit. Tha
📧
Email:Re: NEED 2024 and 2025 inspection report
Completed Feb 10, 2026
From: YMARTIN@convivasolutions.com
To: abby.jinerson@emsar.com
Cc: ncardozo@convivasolutions.com
MARCH 06, 2025 would be good for us. Thanks!
Yilie Martin
Manager, Clinic/Center Administration
Conviva Care Center- Cutler Bay
11000 SW 211TH ST
Cutler Bay, FL 33189
Phone: (305) 254-1500
Fax: (855) 642-0915
Email: ymartin@convivasolutions.com
________________________________
From: Abby Jinerson <abby.jinerson@emsar.com>
Sent: Friday, February 6, 2026 3:58 PM
To: Yilie Martin <
📧
Email:Re: NEED 2024 and 2025 inspection report
Completed Feb 6, 2026
From: YMARTIN@convivasolutions.com
To: abby.jinerson@emsar.com, elkin.barahona@emsar.com, dnakoff@emsar.com
Cc: mark.franks@emsar.com
May is fine, please send us the date. Thanks!
Yilie Martin
Manager, Clinic/Center Administration
Conviva Care Center- Cutler Bay
11000 SW 211TH ST
Cutler Bay, FL 33189
Phone: (305) 254-1500
Fax: (855) 642-0915
Email: ymartin@convivasolutions.com
________________________________
From: Abby Jinerson <abby.jinerson@emsar.com>
Sent: Tuesday, Febru
📧
Email:RE: NEED 2024 and 2025 inspection report
Completed Feb 6, 2026
From: abby.jinerson@emsar.com
To: YMARTIN@convivasolutions.com, elkin.barahona@emsar.com
Cc: mark.franks@emsar.com
Hi Yilie,
Our May inspection work orders will be released sometime this month.
Once we have that work order in hand, we will follow up with you to proceed scheduling our inspection service date for May 2026.
Please don’t hesitate to reach out if you have any further questions or concerns prior to then as well. Thank you!
Best Regards,
Ab
📧
Email:RE: NEED 2024 and 2025 inspection report
Completed Feb 6, 2026
From: abby.jinerson@emsar.com
To: YMARTIN@convivasolutions.com
Good afternoon, Yilie,
I’m following up to schedule our technician’s visit for the Annual Inspection Service on the medical equipment at the below location.
Conviva Cutler Bay #1278 <https://csa.lightning.force.com/lightning/r/SVMXC__Site__c/a0s8Y00000LluznQAB/view> - 11000 SW 211th Street Cutler Bay, FL 33189
We now have the WO created and ready to proceed with scheduling a service date.
The l
📋
Outbound to +13052541500
Completed Feb 6, 2026
2/6/26 AJinerson - Called site to schedule service. Number went to call center who informed me they are patient only call center and we will have to go online to Conviva.com to request a call from this site. I informed operator that this site just requested us to call them to set up service and asked if we could please be transferred. Was placed on hold for 5 mins with no answer.
📋
Inbound from +15613863014
Completed Feb 6, 2026
Customer called to get this WO asap. Sent Abby a teams message to get it scheduled.
📅
WO-01349906 - Inspection - DD: 04/30/2026 - Cutler Bay - Conviva Cutler Bay #1278
Mar 6, 2026 9:00am – 5:00pm
Work Order: WO-01349906
Account: Conviva Care Solutions (Humana)
Customer Case Number:
Location: Conviva Cutler Bay #1278
Address: 11000 SW 211th Street, Cutler Bay, FL 33189
Manufacturer:
Model #:
Serial #:
Contact Name: Yillie Martin
Contact Phone: 305-254-1500
Contact Email: ymartin@convivaso
Timeline
📞
Case Linked Feb 5, 12:00 AM
Case Number:00565544
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Feb 5, 1:30 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.0 business days
👷
▶
2
Technician Assigned Feb 6, 3:56 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 2h
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Feb 10, 9:13 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2026-03-06T13:00:00.000+0000
⚠️7.0 business days
📅
Dispatch Scheduled by Elkin BarahonaFeb 19, 5:35 PM
Scheduled For:2026-03-06T14:00:00.000+0000
🚨11.8 business days
🔧
Status: Tech On Site by Elkin BarahonaMar 6, 8:05 AM
From:Scheduled
To:Tech On Site
Duration in Previous:23d 22h
⏱️
2x Labor Added Mar 6, 8:18 AM
Type:Labor, Travel
Status:Open
Qty:1.5, 52
⏱️
3x Labor Added Mar 6, 12:27 PM
Type:Labor, Travel
Status:Open
Qty:7.9333333333333, 1.5666666666667, 53
✔️
Status: Completed by Elkin BarahonaMar 6, 3:36 PM
From:Tech On Site
To:Completed
Duration in Previous:7h 31m
🚗
Status: Tech Off Site by Elkin BarahonaMar 6, 4:41 PM
From:Completed
To:Tech Off Site
Duration in Previous:1h 5m
🏁
Status: Closed by Elkin BarahonaMar 6, 4:47 PM
From:Tech Off Site
To:Closed
Duration in Previous:6m
⏳2.9 business days
📄
▶
2
Status: Ready to Bill Mar 10, 3:52 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-256100
Bottlenecks
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Assigned
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days
Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)