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WO-01349907 ↗ ServiceMax

Tennessee Oncology • Inspection • PSM

📍 Tennessee Oncology - Alcoa Clinic — 1967 Hawk’s Landing - Building 2 - Floor 2, Louisville TN, 37777

Feb 5, 2026 → Apr 8, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (27 biz days late)
Active: 43 biz days
🕐 Clock stopped: Completed (Apr 8, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Mar 6, 2026
20 business days (counted)
Running total: 20 of ? biz days used
21d
▶ Clock Running
Status: Assigned
Mar 6 → Apr 6, 2026
21 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 6 → Apr 8, 2026
2 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 8 → Apr 8, 2026
0 business days (counted)
Running total: 43 of ? biz days used
Created: Feb 5, 2026 Completed: Apr 8, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Mar 6 Ready for Scheduling ▶ Running 20 20
Mar 6 → Apr 6 Assigned ▶ Running 21 41
Apr 6 → Apr 8 Scheduled ▶ Running 2 43
Apr 8 → Apr 8 Tech On Site ▶ Running 0 43
Dispatch 0.0d
Coordinators 44.4d
Field Work 1.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
44.4 days
Over SLA
Field Work
1.1 days
Created: Feb 5, 2026 Due: May 6, 2026 Completed: Apr 9, 2026 (27 days early)
📅
43.9 days Total Age
⏱️
21.3d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
40.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00565545
eBiotrack - Automated New Inspection Created
Closed
Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=32901
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ryan Vantrease
Owner
Jessica Foley
Created
Feb 5, 2026
Work Orders from this Case (1)
WO-01349907 (current) Invoiced
Inspection • Christopher Morning
Created: Feb 5, 2026 • Closed: Apr 8, 2026
Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 21.3 days stuck in "Assigned"
⏱️
Total Delay 40.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
20.7d / 1.0d SLA
Assigned
21.3d / 0.5d SLA
Scheduled
2.4d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.9d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/6 MOwens Email from Ryan scheduling this inspection for 5/8.

🔧 Work Performed
4-8-26 CTM - Performed Initial Annual Inspection Service on medical equipment located . Total of 22 pieces of equipment inspected . ALL PASS . Notified POC Ryan Vantrease of findings and completion
🔍 Technician Findings
4-8-26 CTM - Perform Initial Annual Inspection Service on medical equipment located . Notify POC Ryan Vantrease of findings and completion
⚠️ Problem Description
Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=32901

Timeline

📞
Case Linked Feb 5, 12:00 AM
Case Number: 00565545
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 5, 1:33 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 21.0 business days
👷
▶
2 Technician Assigned Mar 6, 4:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 29d 3h
🚨 21.9 business days
👷
Technician Assigned by Melissa Owens Apr 6, 4:36 PM
Technician: Christopher Morning
🗓️
▶
2 Status: Scheduled Apr 6, 4:48 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-04-08T17:30:00.000+0000
⏳ 2.9 business days
🔧
Status: Tech On Site by Christopher Morning Apr 8, 12:25 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 19h
⏱️
2x Labor Added Apr 8, 12:39 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 51
⏱️
▶
2 Labor Added Apr 8, 2:21 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From: Tech On Site
To: Completed
Duration in Previous: 1h 59m
⏱️
▶
2 2x Labor Added Apr 8, 9:33 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Christopher Morning
From: Completed
To: Closed
Duration in Previous: 7h 8m
📄
Status: Ready to Bill by Diane Patton Apr 9, 11:53 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 14h 20m
⏳ 2.0 business days
🧾
Invoice Created Apr 10, 6:35 PM
Invoice Number: SM-258792

Bottlenecks

Ready for Scheduling
Duration: 20.7 business days (threshold: 1.0 business days)
Exceeded by 19.7 business days
Assigned
Duration: 21.3 business days (threshold: 4.0 business hours)
Exceeded by 20.8 business days
Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

📞
Case 00565545
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Christopher Morning
Scheduled
Apr 8, 1:30 PM
Created
Feb 5, 1:33 PM
Invoice #
SM-258792

Work Details (5)

Name Type Status Qty Amount Date
WL-03177647 Labor Open 1.5 $0.00 Apr 8, 12:39 PM
WL-03177648 Travel Open 51 - Apr 8, 12:39 PM
WL-03177842 Labor Open 2 $1,195.00 Apr 8, 2:21 PM
WL-03178785 Labor Open 7 $0.00 Apr 8, 9:33 PM
WL-03178786 Travel Open 384 - Apr 8, 9:33 PM

Details