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← WO Overview

WO-01349908 ↗ ServiceMax

Oak Street Health • Inspection • PSM

📍 Oak Street Health - North Fayetteville — 103 Country Club Drive, Fayetteville NC, 28301

Feb 5, 2026 → Apr 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (39 biz days late)
Active: 55 biz days
🕐 Clock stopped: Completed (Apr 24, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 24, 2026
12 business days (counted)
Running total: 12 of ? biz days used
29d
▶ Clock Running
Status: Assigned
Feb 24 → Apr 6, 2026
29 business days (counted)
Running total: 41 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Apr 6 → Apr 24, 2026
14 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 55 of ? biz days used
Created: Feb 5, 2026 Completed: Apr 24, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Feb 24 Ready for Scheduling ▶ Running 12 12
Feb 24 → Apr 6 Assigned ▶ Running 29 41
Apr 6 → Apr 24 Scheduled ▶ Running 14 55
Apr 24 → Apr 24 Tech On Site ▶ Running 0 55
Dispatch 0.0d
Coordinators 57.7d
Field Work 0.5d
Billing 5.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
57.7 days
Over SLA
Field Work
0.5 days
Billing
5.0 days
Over SLA
Created: Feb 5, 2026 Due: Apr 30, 2026 Completed: Apr 24, 2026 (6 days early)
📅
55.7 days Total Age
⏱️
30.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
59.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00565563
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment - 143 https://www.ebiotrack.com/inspection.php?iid=32904
Priority
Standard
Origin
Email
Reason
New Case
Contact
Yarinel Rodriguez-Rivera
Owner
Jessica Foley
Created
Feb 5, 2026
Work Orders from this Case (1)
WO-01349908 (current) Invoiced
Inspection • Christopher Morning
Created: Feb 5, 2026 • Closed: Apr 24, 2026
Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 30.0 days stuck in "Assigned"
⏱️
Total Delay 59.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
12.7d / 1.0d SLA
Assigned
30.0d / 0.5d SLA
Scheduled
15.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
4.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/6 MOwens Yarinel replied back and the visit is scheduled for 4/23-4/24

4/3 MOwens Sent email to Yarinel about a good date during April to schedule the inspection visit.

🔧 Work Performed
4-24-26 CTM - Performed Annual Inspection on all medical equipment locate . Total of 127 pieces inspected . ALL PASS . Notified POC Yarinel Rodriguez-Rivera of findings and completion .
🔍 Technician Findings
4-24-26 CTM - Perform Annual Inspection on all medical equipment locate .Notify POC Yarinel Rodriguez-Rivera of findings and completion .
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment - 143 https://www.ebiotrack.com/inspection.php?iid=32904

Timeline

📞
Case Linked Feb 5, 6:02 AM
Case Number: 00565563
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 5, 1:37 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 13.0 business days
👷
▶
2 Technician Assigned Feb 24, 8:48 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18d 19h
🚨 30.0 business days
👷
▶
3 Technician Assigned Apr 6, 8:47 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 40d 22h
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-04-23T13:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Melissa Owens Apr 17, 2:47 PM
Scheduled For: 2026-04-22T13:00:00.000+0000
📅
Dispatch Scheduled by Melissa Owens Apr 17, 3:46 PM
Scheduled For: 2026-04-24T13:00:00.000+0000
⚠️ 6.0 business days
🔧
▶
2 Status: Tech On Site Apr 24, 8:35 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.5, 64
⏱️
▶
2 Labor Added Apr 24, 12:48 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 14m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Apr 27, 12:42 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 23h
⚠️ 5.0 business days
📨
Status: Invoice Pending by Diane Patton May 1, 5:10 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4d 4h
🧾
▶
2 Invoice Created May 1, 5:33 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 23m

Bottlenecks

Ready for Scheduling
Duration: 12.7 business days (threshold: 1.0 business days)
Exceeded by 11.7 business days
Assigned
Duration: 30.0 business days (threshold: 4.0 business hours)
Exceeded by 29.5 business days
Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours
Ready to Bill
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days

🔗 Related Artifacts

📞
Case 00565563
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Christopher Morning
Scheduled
Apr 24, 9:00 AM
Created
Feb 5, 1:37 PM
Invoice #
SM-260858

Work Details (3)

Name Type Status Qty Amount Date
WL-03199282 Labor Open 1.5 $0.00 Apr 24, 8:39 AM
WL-03199283 Travel Open 64 - Apr 24, 8:39 AM
WL-03199728 Labor Open 4.5 $3,198.60 Apr 24, 12:48 PM

Details