Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349909 ↗ ServiceMax

Oak Street Health • Inspection • PSM

📍 Oak Street Health - South Tempe — 745 E. Guadalupe Rd, Tempe AZ, 85283

Feb 5, 2026 → Mar 17, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (11 biz days late)
Active: 27 biz days
🕐 Clock stopped: Canceled (Mar 17, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 6, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 1 of ? biz days used
26d
▶ Clock Running
Status: Scheduled
Feb 6 → Mar 17, 2026
26 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Entered
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 27 of ? biz days used
Created: Feb 5, 2026 Canceled: Mar 17, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Feb 6 Ready for Scheduling ▶ Running 1 1
Feb 6 → Feb 6 Assigned ▶ Running 0 1
Feb 6 → Mar 17 Scheduled ▶ Running 26 27
Mar 17 → Mar 17 Entered ▶ Running 0 27
Dispatch 0.0d
Coordinators 28.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
28.7 days
Over SLA
Created: Feb 5, 2026 Due: Apr 30, 2026 Completed: Mar 17, 2026 (44 days early)
📅
27.7 days Total Age
⏱️
27.0d in Scheduled Longest Stage
🔄
3 transitions Status Changes
⚠️
25.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00565562
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment - 123 https://www.ebiotrack.com/inspection.php?iid=32905
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jheris Williams
Owner
Jessica Foley
Created
Feb 5, 2026
Work Orders from this Case (1)
WO-01349909 (current) Canceled
Inspection
Created: Feb 5, 2026
Behind Schedule - Needs Attention
Canceled • 190 days old
🚨
Primary Delay 27.0 days stuck in "Scheduled"
⏱️
Total Delay 25.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Scheduled
27.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
3/17/26 SBerry: Site closing
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment - 123 https://www.ebiotrack.com/inspection.php?iid=32905

Timeline

📞
Case Linked Feb 5, 6:02 AM
Case Number: 00565562
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 5, 1:39 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Feb 6, 8:53 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 19h 13m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-13T14:00:00.000+0000
🚨 27.0 business days
🆕
Status: Entered by Scott Berry Mar 17, 2:59 PM
From: Scheduled, Entered
To: Entered, Canceled
Duration in Previous: 39d 5h, 0m

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.3 business hours
Scheduled
Duration: 27.0 business days (threshold: 2.0 business days)
Exceeded by 25.0 business days

🔗 Related Artifacts

📞
Case 00565562
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Unassigned
Scheduled
N/A
Created
Feb 5, 1:39 PM
Invoice #
N/A

Details