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WO-01349910 ↗ ServiceMax

Advanced Dermatology and Cosmetic Surgery (ADCS) • Inspection • PSM

📍 ADCS - 456 - Fort Myers B — 13681 Metropolis Ave, Fort Myers FL, 33912

Feb 5, 2026 → Apr 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (39 biz days late)
Active: 55 biz days
🕐 Clock stopped: Completed (Apr 24, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
45d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Apr 10, 2026
45 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 10 → Apr 10, 2026
0 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 10 → Apr 15, 2026
3 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Entered
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 48 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Apr 15 → Apr 24, 2026
7 business days (counted)
Running total: 55 of ? biz days used
Created: Feb 5, 2026 Completed: Apr 24, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Apr 10 Ready for Scheduling ▶ Running 45 45
Apr 10 → Apr 10 Assigned ▶ Running 0 45
Apr 10 → Apr 15 Scheduled ▶ Running 3 48
Apr 15 → Apr 15 Entered ▶ Running 0 48
Apr 15 → Apr 15 Ready for Scheduling ▶ Running 0 48
Apr 15 → Apr 15 Assigned ▶ Running 0 48
Apr 15 → Apr 24 Scheduled ▶ Running 7 55
Dispatch 0.0d
Coordinators 57.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
57.6 days
Over SLA
Created: Feb 5, 2026 Due: Apr 30, 2026 Completed: Apr 24, 2026 (6 days early)
📅
55.7 days Total Age
⏱️
45.7d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
53.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00565561
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment - 34 https://www.ebiotrack.com/inspection.php?iid=32911
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kassandra Stafford
Owner
Jessica Foley
Created
Feb 5, 2026
Work Orders from this Case (1)
WO-01349910 (current) Invoiced
Inspection • Yves Dessin
Created: Feb 5, 2026 • Closed: Apr 24, 2026
Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 45.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay 53.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
45.7d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
11.8d / 2.0d SLA
Closed
1.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/15/26 AJinerson - Reassigning tech but keeping original scheduled date/time. Original tech will be out week of 4/20-4/24 and we are traveling other HCP tech into area to assist w/ coverage.


4/10/26 AJinerson - Call logged on WO-01349912. Kassandra called back and confirmed scheduling both sites for Friday, 4/24 between 9am-11am. 

Site needs to schedule on Thursdays or Fridays specifically. 


POC onsite: Kassandra 

Addresses: Per Kassandra, we have Address A & B mixed up. We will need to have our team update those accordingly, but they are the correct addresses. 

Arrival instructions: Check in at front, ask for Kassandra. 

Special requirements: None. 


4/10/26 AJinerson - Call logged on WO-01349912. 

Called Kassandra to schedule both of their inspections: 

WO-01349912 - ADCS - 454 - Fort Myers A

WO-01349910 - ADCS - 456 - Fort Myers B

No answer, left VM regarding needing to schedule. 

🔧 Work Performed
Inspection and calibration verified 36 devices All 36 devices passed Returned all back to service
🔍 Technician Findings
Inspection and calibration verified 36 devices All 36 devices passed Returned all back to service
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment - 34 https://www.ebiotrack.com/inspection.php?iid=32911

Timeline

📞
Case Linked Feb 5, 6:01 AM
Case Number: 00565561
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 5, 1:41 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 46.0 business days
👷
▶
2 Technician Assigned Apr 10, 12:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 63d 22h
🗓️
▶
2 Status: Scheduled Apr 10, 1:24 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-24T15:00:00.000+0000
⏳ 4.0 business days
🆕
▶
3 Status: Entered Apr 15, 8:57 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Abby Jinerson
Technician: a0h8Y00000JjEICQA3, Yves Dessin
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-24T15:00:00.000+0000
⏳ 2.0 business days
💵
2x Expenses Added Apr 16, 11:18 AM
Type: Expenses
Status: Open
Qty: 1
⚠️ 6.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 23, 11:56 AM
Scheduled For: 2026-04-24T16:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 4x Labor Added Apr 24, 2:18 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 5h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Apr 27, 12:44 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 22h, 0m
🚨 54.0 business days
🧾
Invoice Created Jul 14, 9:56 AM
Invoice Number: SM-260214

Bottlenecks

Ready for Scheduling
Duration: 45.7 business days (threshold: 1.0 business days)
Exceeded by 44.7 business days
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours

🔗 Related Artifacts

📞
Case 00565561
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Yves Dessin
Scheduled
Apr 24, 12:00 PM
Created
Feb 5, 1:41 PM
Invoice #
SM-260214

Work Details (6)

Name Type Status Qty Amount Date
WL-03188526 Expenses Open 1 $0.00 Apr 16, 11:18 AM
WL-03188527 Expenses Open 1 $0.00 Apr 16, 11:18 AM
WL-03199859 Labor Open 3 $3,100.00 Apr 24, 2:18 PM
WL-03199860 Labor Open 2 $0.00 Apr 24, 2:18 PM
WL-03199861 Travel Open 120 - Apr 24, 2:18 PM
WL-03199862 Expenses Open 1 $0.00 Apr 24, 2:18 PM

Details