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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349914 ↗ ServiceMax

Healthcare Network • Inspection • PSM

📍 Greater Naples YMCA - Children’s Care — 5450 YMCA Rd. # 102, Naples FL, 34109

Feb 5, 2026 → Jun 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (70 biz days late)
Active: 86 biz days
🕐 Clock stopped: Tech Off Site (Jun 9, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
83d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Jun 4, 2026
83 business days (counted)
Running total: 83 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 4 → Jun 5, 2026
1 business day (counted)
Running total: 84 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 5 → Jun 9, 2026
2 business days (counted)
Running total: 86 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 9 → Jun 9, 2026
0 business days (counted)
Running total: 86 of ? biz days used
Created: Feb 5, 2026 Tech Off Site: Jun 9, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Jun 4 Ready for Scheduling ▶ Running 83 83
Jun 4 → Jun 5 Assigned ▶ Running 1 84
Jun 5 → Jun 9 Scheduled ▶ Running 2 86
Jun 9 → Jun 9 Tech On Site ▶ Running 0 86
Dispatch 0.0d
Coordinators 87.7d
Field Work 0.5d
Billing 33.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
87.7 days
Over SLA
Field Work
0.5 days
Billing
33.8 days
Over SLA
Created: Feb 5, 2026 Due: Jun 30, 2026 Completed: Jun 9, 2026 (21 days early)
📅
86.7 days Total Age
⏱️
83.7d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
89.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00565559
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment - 29 https://www.ebiotrack.com/inspection.php?iid=32909
Priority
Standard
Origin
Email
Reason
New Case
Contact
Rod Stitt
Owner
Jessica Foley
Created
Feb 5, 2026
Work Orders from this Case (1)
WO-01349914 (current) Invoiced
Inspection • Joseph Anderson
Created: Feb 5, 2026 • Closed: Jun 9, 2026
Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 83.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay 89.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
83.7d / 1.0d SLA
Assigned
1.8d / 0.5d SLA
Scheduled
2.3d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Invoiced
26.8d
Billing Review
1.0d / 2.0d SLA
Ready to Bill
6.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/20/26 Ycampos - Placing in BR so we can bill customer for inspection at new rates and not under annuity.

6/5/26 AJinerson - Email logged on WO-01368294. Sent email to POC Rod confirming the below schedule for next week.

Tuesday, 6/9 with arrival between 10:30 a.m. – 11:30 a.m. - Badra Pediatrics - 9150 Galleria Ct, Unit D Naples, FL 34109

 

Tuesday, 6/9 with arrival between 1:00 p.m. – 3:00 p.m. - Greater Naples YMCA - Children’s Care - 5450 YMCA Rd. # 102 Naples, FL 34109 

 

Thursday, 6/11 with arrival between 9:00 a.m. – 11:00 a.m. - Healthcare Network - Florida State University - Children’s Care - 1441 Heritage Blvd. Immokalee, FL 34142

 

Friday, 6/12 with arrival between 9:00 a.m. – 11:00 a.m. - Healthcare Network - Florida State University - Women’s Care - 1441 Heritage Blvd. Immokalee, FL 34142


6/5/26 AJinerson - Call logged on WO-01349372. POC Rod Stitt called to review all of their inspections sites. Some are going on hold until further notice per customer (dental units). Some new locations, some closed locations, gave me list of all sites ready to schedule and confirmed to schedule date/time and send Rod email once scheduled. 


6/4/26 AJinerson - Email logged on WO-01349372. I sent an email to POC Rod Stitt regarding scheduling ALL 23 INSPECTIONS. Offering the below dates, asking if he would like to tell us which dates work best for each location or if he would like us to proceed with scheduling services and let him know once scheduled.

Dates offered:

Tuesday, 6/9

Thursday, 6/11 - Friday, 6/12  

Tuesday, 6/16 - Friday, 6/19

Monday, 6/22 - Wednesday, 6/24

Monday, 6/29 - Friday, 7/3

 

6/4/26 AJinerson - Call logged on WO-01349372. Called POC Rod Stitt to schedule all 23 HCP Inspections for Healthcare Network in Immokalee and Naples FL. Left VM for Rod regarding needing to schedule their June inspections and will be sending an email on this. 

**This Account has 23 HCP inspections in total throughout Immokalee, FL - Naples, FL all due in June and have same POC - Rod Stitt*

 

SAME ADDRESS - 1454 Madison Ave. Immokalee:

 

Healthcare Network - Marion E. Fether - Dental Care - 1454 Madison Ave. W. Immokalee, FL 34142 - WO-01340301 – 75 PCS

Healthcare Network - Marion E. Father - Specialty - 1454 Madison Ave. W Immokalee, FL 34142 - WO-01339993 – 41 PCS

Healthcare Network - Marion E. Father - Laboratory - 1454 Madison Ave. W Immokalee, FL 34142 - WO-01339535 – 8 PCS

Healthcare Network - Marion E. Father - Pharmacy – 1454 Madison Ave. W Immokalee, FL 34142 - WO-01339533 – 3 PCS

Healthcare Network - Marion E. Father - Family & Senior Care - 1454 Madison Ave. W. Immokalee, FL 34142 - WO-01339521 – 75 PCS

 

 

SAME ADDRESS - Florida State University, Immokalee:

Healthcare Network - Florida State University - Children’s Care - 1441 Heritage Blvd. Immokalee, FL 34142 - WO-01339781 – 94 PCS

Healthcare Network - Florida State University - Women’s Care - 1441 Heritage Blvd. Immokalee, FL 34142 - WO-01339759 – 76 PCS

 

 

 

Other Immokalee Inspections:

 

Gonzalez Pediatrics - 125 Boston Ave Immokalee, FL 34142 - WO-01368297 – 35 PCS

 

Healthcare Network - iTech - Family & Senior Care - - 508 North 9th St. Suite 142 Immokalee, FL 34142 - WO-01339787 – 35 PCS

 

 

Naples Inspections Same Address - 1845 Veterans Park Drive:

 

North/Arthrex Polaris -Family & Senior Care - 1845 Veterans Park Drive, First Floor Naples, FL 34109 - WO-01340668 – 49 PCS

North/Arthrex Polaris- Children’s Care - 1845 Veterans Park Drive, Second Floor Naples, FL 34109 - WO-01340653 – 57 PCS

 

 Naples SAME Address - 12655 Collier Blvd.:

 

Nichols Community Health Center- Dental Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01349372 – 99 PCS

Nichols Community Health Center- X-RAY - 12655 Collier Blvd. Naples, FL 34116 - WO-01349335 – 13 PCS

Nichols Community Health Center- Convenient Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01349369 – 67 PCS

Nichols Community Health Center- Family & Senior Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01341316 – 48 PCS

Nichols Community Health Center- Women’s Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01341311 – 87 PCS

Nichols Community Health Center- Children’s Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01341310 – 80 PCS

Nichols Community Health Center- Pharmacy - 12655 Collier BLVD Naples, FL 34116 - WO-01341309 – 3 PCS

 

 

 Naples OTHER Inspections:

 

Badra Pediatrics - 9150 Galleria Ct, Unit D Naples, FL 34109 - WO-01368294 – 27 PCS

 

Greater Naples YMCA - Children’s Care - 5450 YMCA Rd. # 102 Naples, FL 34109 - WO-01349914 – 29 PCS

 

Cordero Pediatrics - 1090 6th Ave N Naples, FL 34102 - WO-01368292 – 30 PCS

 

Children’s Care – East - 6350 Davis Blvd. #1001 Naples, FL 34104 - WO-01349639 – 47 PCS

 

Dental Care East - 1749 Heritage Trl., # 801 Naples, FL 34112 - WO-01349631 – 86 PCS

 

 

4/9/26 AJinerson - ASM updating SLA to June 2026 per customer's request. Last service done in June 2025.

 

From <https://csa.lightning.force.com/lightning/r/SVMXC__Service_Order__c/a0oVU000005nibJYAQ/view

🔧 Work Performed
Inspected 33 pieces of equipment.
🔍 Technician Findings
Complete Annual Equipment Electrical Safety Test And Calibration Service.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment - 29 https://www.ebiotrack.com/inspection.php?iid=32909

Timeline

📞
Case Linked Feb 5, 6:00 AM
Case Number: 00565559
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Feb 5, 1:46 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 84.0 business days
👷
2 Technician Assigned Jun 4, 1:59 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 118d 23h
2.0 business days
🗓️
2 Status: Scheduled Jun 5, 5:49 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-06-09T17:00:00.000+0000, 2026-06-09T17:30:00.000+0000
2.8 business days
🔧
Status: Tech On Site by Joseph Anderson Jun 9, 1:57 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 20h
⏱️
2 3x Labor Added Jun 9, 3:49 PM
3x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Joseph Anderson
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 1h 52m, 0m
⏱️
2 Labor Added Jun 9, 5:41 PM
Labor Added → Status: Closed
🏁
Status: Closed by Joseph Anderson
From: Completed
To: Closed
Duration in Previous: 1h 51m
📄
Status: Ready to Bill by Diane Patton Jun 10, 4:57 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 23h 16m, 0m
🚨 26.9 business days
💵
Status: Billing Review by Yecenia Campos Jul 20, 11:06 PM
From: Invoiced
To: Billing Review
Duration in Previous: 40d 6h
📄
Status: Ready to Bill by Diane Patton Jul 21, 10:28 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 11h 21m
⚠️ 6.0 business days
📨
Status: Invoice Pending by Diane Patton Jul 28, 5:54 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 7d 7h, 0m
⚠️ 6.8 business days
🧾
Invoice Created Aug 5, 8:48 AM
Invoice Number: SM-268634

Bottlenecks

Ready for Scheduling
Duration: 83.7 business days (threshold: 1.0 business days)
Exceeded by 82.7 business days
Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.2 business hours
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

📞
Case 00565559
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Joseph Anderson
Scheduled
Jun 9, 1:00 PM
Created
Feb 5, 1:46 PM
Invoice #
SM-268634

Work Details (4)

Name Type Status Qty Amount Date
WL-03254104 Labor Open 0.18333333333333 $0.00 Jun 9, 3:49 PM
WL-03254105 Labor Open 0.23333333333333 $0.00 Jun 9, 3:49 PM
WL-03254106 Labor Open 2.0333333333333 $1,095.00 Jun 9, 3:49 PM
WL-03254301 Labor Open 1.5333333333333 $0.00 Jun 9, 5:41 PM

Details