Zone 1
PM NWD - run with SR 1531708 - Special Billing
ADDITIONAL NOTES
This dispatch needs to be completed on the same day as SR1531708. PM Service Requirements: Tech needs to watch the
training video ( https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to them going on-site. Tech to follow the checklist that
is sent in the PM Kit. Tech needs to show up on site with the proper supplies (including distilled water). Tech needs to submit
to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer.
2/10 KSmith -- Scheduled for Friday with Austin. 8-10am
2/10 KSmith -- Sent email to schedule for a day next week
2/9/2026jsells
Ship To Name: Garden State Surgery
Ship To Address: 2163 Oak Tree Rd Suite 210
Ship To City/State: Edison, NJ 08820-1083
Waybill (Tracking #): 1ZE444250370300168
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 09-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-10250-00 SERIAL #: DESCRIPTION: M9 PERIODIC MAINTENANCE SERVICE
2/9/2026jsells
Ship To Name: Garden State Surgery
Ship To Address: 2163 Oak Tree Rd Suite 210
Ship To City/State: Edison, NJ 08820-1083
Waybill (Tracking #): 1ZE444250370300168
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 09-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-10250-00 SERIAL #: DESCRIPTION: M9 PERIODIC MAINTENANCE SERVICE
2/9 KSmith -- Austin called and requested that service be scheduled as soon as possible for SR 1531708. He does not want to wait for the part to arrive since it is currently on backorder.
2/5/26 SReich - Spoke to Austin, gave him the WO # and told him someone would be reaching out to schedule.
🔧Work Performed
Tech completed the PM on the unit and ran two cycles. Replaced the gasket, metal filters, and water hose. Inspected the unit for any damage. Checked all functions, and the unit is working properly.
🔍Technician Findings
Pm required
⚠️Problem Description
Zone 1
PM NWD - run with SR 1531708 - Special Billing
ADDITIONAL NOTES
This dispatch needs to be completed on the same day as SR1531708. PM Service Requirements: Tech needs to watch the
training video ( https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to them going on-site. Tech to follow the checklist that
is sent in the PM Kit. Tech needs to show up on site with the proper supplies (including distilled water). Tech needs to submit
to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer.
Email:Re: [External] - Garden State Surgery -- Midmark PM -- WO-01349924
Completed Feb 10, 2026
From: austin.rivera@hmhn.org
To: ksmith@emsar.com
M-F 8AM-4PM. I touched base with the department and they informed me the technician said a gasket included in the PM kit needs replacement and that's why it was leaking. Although it is working now please try and get somewhere there sooner than next week.
Austin Rivera
BMET III
Clinical Engineering Department
<https://www.hackensackmeridianhealth.org/-/media/Project/HMH/HMH/shared/EmailSigs/HMH
📧
Email: Garden State Surgery -- Midmark PM -- WO-01349924
Completed Feb 10, 2026
To: austin.rivera@hmhn.org
CC:
BCC:
Attachment: --none--
Subject: Garden State Surgery -- Midmark PM -- WO-01349924
Body:
Good Morning Austin,
The parts for the maintenance of your Midmark unit have shipped and are scheduled to arrive tomorrow to your facility.
Is there a day next week that would work for the technician to come onsite and complete the maintenance?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EM
📋
Outbound to +14846797786
Completed Feb 5, 2026
Spoke to Austin, gave him the WO # and told him someone would be reaching out to schedule.
📅
WO-01349924 - Preventive Maintenance - M9 (Series) Sterilizer - Edison - Garden State Surgery
Feb 13, 2026 8:30am – 9:30am
Work Order: WO-01349924
Account: MIDMARK
Customer Case Number: SR 1531742
Location: Garden State Surgery
Address: 2163 Oak Tree Rd Suite 210, Edison, NJ 08820-1083
Manufacturer: Midmark
Model #: M9 (Series) Sterilizer
Serial #: V217587
Contact Name: Austin Rivera
Contact Phone: 14846797786
Contact E
PDF
00565641 SRA
Feb 5, 2026
PDF
Midmark PM Checklist
Feb 5, 2026
PDF
00565641 SRA
Feb 13, 2026
JPG
IMG_6112
Feb 13, 2026
Timeline
📞
Case Linked Feb 5, 10:24 AM
Case Number:00565641
Subject:Maintenance
Status:Closed
📋
▶
2
Work Order Created Feb 5, 2:07 PM
Work Order Created → Parts Added
🔩
Parts Added
Type:Parts
Status:Open
Qty:1
📅
Status: Ready for Scheduling by Sherry ReichFeb 5, 2:13 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:6m
👷
▶
2
Status: Assigned Feb 5, 3:41 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician:Pete Ramos
⏳3.0 business days
📅
Status: Ready for Scheduling by Jessica SellsFeb 9, 5:48 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:4d 2h
👷
▶
2
Technician Assigned Feb 10, 7:58 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:14h 10m
🗓️
▶
2
Status: Scheduled Feb 10, 9:49 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-13T13:30:00.000+0000
⏳4.0 business days
⏱️
▶
2
3x Labor Added Feb 13, 3:39 PM
3x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Pete Ramos
From:Scheduled, Tech On Site, Completed
To:Tech On Site, Completed, Closed
Duration in Previous:3d 5h, 0m
⏳3.0 business days
📄
Status: Ready to Bill by Nancy SuarezFeb 18, 2:11 PM
From:Closed
To:Ready to Bill
Duration in Previous:4d 22h
📨
▶
2
Status: Invoice Pending Feb 19, 12:15 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number:SM-254367
Bottlenecks
Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)