Zone 1
PROBLEM SUMMARY
PM NWD Run with SR1526960 Special Billing
ADDITIONAL NOTES
This dispatch needs to be completed on the same day as SR1526960. PM Service Requirements: Tech to follow the checklist
that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark
completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance,
troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
2/11 KKelch called Vanessa to schedule for 2/17 between 12 and 2 pm. Customer confirmed. Call logged on WO-01349935
2/10 KKelch called Kara to schedule for 2/17 between 9 and 11 am. Advised to call back on Thursday. Call logged on WO-01349935
2/9 KKelch called Kara to schedule for 2/13 between 12 and 2 pm. Advised to call back tomorrow. Call logged on WO-01349935
2/6/26 lcoonrod
way bill 1ZE444250371115572
Currently, we are not able to provide the tracking details
Order No: 753764
Customer PO No: SR1533628
Customer: Aid Animal Hospital
Service Request NO: 1533628
Ship To Name: Aid Animal Hospital
Ship To Address: 8345 Wornall Rd
Ship To City/State: Kansas City, MO 64114-5817
Waybill (Tracking #): 1ZE444250371115572
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 06-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-10721-00 SERIAL #: DESCRIPTION: EXTENDED PERIODIC MAINTENANCE KIT, VET PRO 1000
02/04/2026 EMartin called Kara Marden / (816) 363-4922 advising WO-01349935 created A coordinator will be reaching out to get this scheduled
🔧Work Performed
performed pm and function tested unit
🔍Technician Findings
pm due
⚠️Problem Description
Zone 1
PROBLEM SUMMARY
PM NWD Run with SR1526960 Special Billing
ADDITIONAL NOTES
This dispatch needs to be completed on the same day as SR1526960. PM Service Requirements: Tech to follow the checklist
that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark
completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance,
troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📋
Outbound to +18163634922
Completed Feb 11, 2026
2/11 KKelch called Vanessa to schedule for 2/17 between 12 and 2 pm. Customer confirmed. Call logged on WO-01349935
📋
Outbound to +18163634922
Completed Feb 10, 2026
2/10 KKelch called Kara to schedule for 2/17 between 9 and 11 am. Advised to call back on Thursday.
📋
Outbound to +18163634922
Completed Feb 9, 2026
2/9 KKelch called Kara to schedule for 2/13 between 12 and 2 pm. Advised to call back tomorrow. Call logged on WO-01349935
📋
Outbound to +18163634922
Completed Feb 5, 2026
no call needed
Feb 20, 2026 6:23pm
@Erin Martin The attached SRA Is for a repair not maintenance was there another SRA sent by Midmark with the correct Dispatch type?
@Thomas Langenberg once correct SRA is attached, please fill it out.
cc @Jennifer Johnson
📅
WO-01349935 - Preventive Maintenance - VetPro 1000 (Series) - Kansas City - Aid Animal Hospital
Feb 17, 2026 1:00pm – 3:00pm
Work Order: WO-01349935
Account: MIDMARK
Customer Case Number: SR 1533628
Location: Aid Animal Hospital
Address: 8345 Wornall Rd, Kansas City, MO 64114-5817
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V2374074
Contact Name: Kara Marden
Contact Phone: 18163634922
Contact Ema
PDF
00565709 SRA
Feb 5, 2026
PDF
AID3
Feb 17, 2026
JPG
aid 5
Feb 17, 2026
PDF
AID
Mar 2, 2026
Timeline
📞
Case Linked Feb 5, 11:48 AM
Case Number:00565709
Subject:Repair
Status:Closed
📋
▶
2
Work Order Created Feb 5, 2:31 PM
Work Order Created → Parts Added
🔩
Parts Added
Type:Parts
Status:Open
Qty:1
📅
Status: Ready for Scheduling by Erin MartinFeb 6, 8:13 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:17h 41m
👷
▶
2
Status: Assigned Feb 6, 8:54 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:Thomas J Langenberg Jr
📅
Status: Ready for Scheduling by Leona CoonrodFeb 6, 3:31 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:6h 36m
⏳2.0 business days
👷
▶
2
Technician Assigned Feb 9, 9:02 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:2d 17h
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Feb 11, 1:50 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-02-17T18:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Thomas LangenbergFeb 17, 11:57 AM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 22h
⏱️
▶
2
5x Labor Added Feb 17, 6:45 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Thomas Langenberg
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:6h 48m, 0m
⏳3.7 business days
💵
Status: Billing Review by Nancy SuarezFeb 20, 6:24 PM
From:Closed
To:Billing Review
Duration in Previous:2d 23h
⚠️5.7 business days
📄
Status: Ready to Bill by Jennifer JohnsonFeb 27, 2:15 PM
From:Billing Review
To:Ready to Bill
Duration in Previous:6d 19h
⏳2.0 business days
💵
▶
2
Status: Billing Review Mar 2, 1:52 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Nancy Suarez
From:Billing Review
To:Ready to Bill
Duration in Previous:2m
📨
▶
3
Status: Invoice Pending Mar 3, 9:51 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-255428
Bottlenecks
Entered
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Billing Review
Duration: 5.1 business days (threshold: 2.0 business days)
Exceeded by 3.1 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)