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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349936 ↗ ServiceMax

CenterWell (Humana) • Virtual Tech • PC

📍 Centerwell - Arlington — 2562 W Pioneer Pkwy, Arlington TX, 76013

Feb 5, 2026 → Mar 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 3, 2026
✓ SLA Met (18 biz days early)
Active: 22 biz days
🕐 Clock stopped: Invoiced (Mar 10, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
22d
▶ Clock Running
Status: On Hold
Feb 5 → Mar 10, 2026
22 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Completed
Mar 10 → Mar 10, 2026
0 business days (counted)
Running total: 22 of ? biz days used
Created: Feb 5, 2026 Invoiced: Mar 10, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Mar 10 On Hold ▶ Running 22 22
Mar 10 → Mar 10 Completed ▶ Running 0 22
Dispatch 0.0d
Holding 22.6d (excluded)
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
22.6 days
Billing
0.0 days
Created: Feb 5, 2026 Due: Apr 3, 2026 Completed: Mar 10, 2026 (24 days early)
📅
22.6 days Total Age
⏱️
22.6d in On Hold Longest Stage
🔄
4 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00565835
Optical Issue
Closed
Model: McKesson - 120 Urine Analyzer Model Type: Urine Analyzer Custom Field: Notes: Asset ID: 6300867 Site: CenterWell (Humana) - Centerwell - Arlington Department:Depreciation Start Date:Physical Location: LABDepreciation Term: yrsSerial #: 197T1009154
Priority
High
Origin
Phone
Reason
New Case
Contact
Arthur Rushing
Owner
Derek Reynolds
Created
Feb 5, 2026
Work Orders from this Case (1)
WO-01349936 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Feb 5, 2026 • Closed: Mar 10, 2026
Completed with minor delays
Invoiced • 190 days old
🚨
Primary Delay 22.6 days stuck in "On Hold"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
22.6d
Closed
4.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Sent email with cleaning procedure.
🔍 Technician Findings
Optical lens might need cleaned. Tray seems broken
⚠️ Problem Description
Model: McKesson - 120 Urine Analyzer Model Type: Urine Analyzer Custom Field: Notes: Asset ID: 6300867 Site: CenterWell (Humana) - Centerwell - Arlington Department:Depreciation Start Date:Physical Location: LABDepreciation Term: yrsSerial #: 197T1009154 https://www.ebiotrack.com/workorder.php?wo=71456

Timeline

📞
▶
3 Case Linked Feb 5, 2:30 PM
Case Linked → Work Order Created → Status: On Hold
📋
Work Order Created
Work Order: WO-01349936
Type: Virtual Tech
Priority: PC
⏸️
Status: On Hold by Derek Reynolds
From: Entered
To: On Hold
Duration in Previous: 3m
⏱️
Labor Added Feb 5, 2:46 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 23.0 business days
✔️
▶
2 Status: Completed Mar 10, 10:07 AM
Status: Completed → Technician Assigned
👷
Technician Assigned by Wendy Argueta
Technician: a0h8Y00000JjEstQAF, Virtual Tech
⏳ 4.0 business days
📄
▶
3 Status: Ready to Bill Mar 13, 1:44 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-256503

Bottlenecks

Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00565835
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Feb 5, 2:31 PM
Invoice #
SM-256503

Work Details (1)

Name Type Status Qty Amount Date
WL-03093475 Labor Open 0.5 $59.50 Feb 5, 2:46 PM

Details