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WO-01349937 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Uniontown Family Doctors — 86 McClellandtown Rd, Uniontown PA, 15401-5527

Feb 5, 2026 → Feb 18, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 11, 2026
✗ SLA Missed (4 biz days late)
Active: 8 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 9, 2026
2 business days (counted)
Running total: 2 of 4 biz days used
2d
▶ Clock Running
Status: Assigned
Feb 9 → Feb 11, 2026
2 business days (counted)
Running total: 4 of 4 biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 18, 2026
4 business days (counted)
Running total: 8 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 8 of 4 biz days used
Created: Feb 5, 2026 Completed: Feb 18, 2026
Business Days Used 8 / 4
0 4d budget +4d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0 / 4
Feb 5 → Feb 9 Ready for Scheduling ▶ Running 2 2 / 4
Feb 9 → Feb 11 Assigned ▶ Running 2 4 / 4
Feb 11 → Feb 18 Scheduled ▶ Running 4 8 / 4
Feb 18 → Feb 18 Tech On Site ▶ Running 0 8 / 4
Dispatch 0.0d
Coordinators 9.9d
Field Work 1.0d
Billing 1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
9.9 days
Over SLA
Field Work
1.0 days
Billing
1.0 days
Created: Feb 5, 2026 Due: Feb 13, 2026 Completed: Feb 18, 2026 (4 days late)
📅
8.6 days Total Age
⏱️
5.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
7.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00565645
Repair
Closed
Zone 2 WD / shrouds out of alignment plastic glides fell off ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Martin Nigro
Owner
Sherry Reich
Created
Feb 5, 2026
Work Orders from this Case (1)
WO-01349937 (current) Invoiced
Repair • Philip Krogstad
Created: Feb 5, 2026 • Closed: Feb 18, 2026
Completed with minor delays
Invoiced • 189 days old
🚨
Primary Delay 5.0 days stuck in "Scheduled"
⏱️
Total Delay 7.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.5d / 1.0d SLA
Assigned
2.3d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/11 MOwens replied back to confirm scheduling the visit for next Wed. 2/18.

2/11 MOwens Martin replied back that he his checking on the delivery of the parts for this repair and will respond back once they have been located.

2/9 MOwens Called and spoke to Martin Nigro. He said he is going to check with the clinic that they received the parts from Midmark. He said the visit can't be on a Monday. He did say that Wed is a good day to schedule. I will send him an email to respond back to confirm part delivery and to schedule the repair visit. He did say if the visit can't be schedule for this week that the repair can wait to next week. He said Wed. 2/18 is a good day to schedule next week.

Brandon Green is fully booked and can't complete this repair

02/06/2026 EMartin

Order No: 753725


Customer PO No: SR1533146

Customer: Midmark No Charge

Service Request NO: 1533146


  


Ship To Name: Uniontown Family Doctors

Ship To Address: 86 McClellandtown Rd    

Ship To City/State: Uniontown, PA 15401-5527

Waybill (Tracking #): 1ZE444250348059589

Carrier: UPS-Parcel-Ground

  

The following items have shipped from Midmark Corporation on: 05-FEB-2026


 LINE NO: 1.1 QTY: 24 ITEM: 053-0752-00 SERIAL #: DESCRIPTION: SNAP ON GLIDE

2/5/26 SReich - Spoke to Martin, gave him the WO # and told him someone would be reaching out to schedule.  

🔧 Work Performed
Removed shrouds and inspected. Replaced clips with new clips. Discovered one bent tab. Bent tab back into correct shape. Reinstalled shrouds. Tested chair.
🔍 Technician Findings
Check in with staff. New chair experienced loud pop and lost 6 clips.
⚠️ Problem Description
Zone 2 WD / shrouds out of alignment plastic glides fell off ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark 647 (Series) Barrier-Free® Podiatry Procedures Chair

Timeline

📞
Case Linked Feb 5, 10:27 AM
Case Number: 00565645
Subject: Repair
Status: Closed
📋
▶
3 Work Order Created Feb 5, 2:32 PM
Work Order Created → Parts Added → Status: Ready for Scheduling
🔩
Parts Added
Type: Parts
Status: Open
Qty: 24
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Feb 9, 4:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 1h
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Feb 11, 9:53 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-18T17:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Philip Krogstad Feb 18, 10:58 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 1h
⏱️
3x Labor Added Feb 18, 12:05 PM
Type: Labor, Travel
Status: Open
Qty: 4.75, 1.25, 262
✔️
Status: Completed by Philip Krogstad Feb 18, 12:13 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 14m
⏱️
▶
2 2x Labor Added Feb 18, 6:44 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Philip Krogstad
From: Completed
To: Closed
Duration in Previous: 6h 34m
⏳ 2.6 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 20, 7:48 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 1h
⏳ 1.5 business days
📨
▶
3 Status: Invoice Pending Feb 23, 4:19 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-254698

Bottlenecks

Ready for Scheduling
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00565645
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Philip Krogstad
Scheduled
Feb 18, 12:00 PM
Created
Feb 5, 2:32 PM
Invoice #
SM-254698

Work Details (6)

Name Type Status Qty Amount Date
WL-03093459 Parts Open 24 $0.00 Feb 5, 2:32 PM
WL-03110274 Labor Open 4.75 $0.00 Feb 18, 12:05 PM
WL-03110275 Labor Open 1.25 $137.50 Feb 18, 12:05 PM
WL-03110276 Travel Open 262 $230.00 Feb 18, 12:05 PM
WL-03111058 Labor Open 5.25 $0.00 Feb 18, 6:44 PM
WL-03111059 Travel Open 275 $0.00 Feb 18, 6:44 PM

Details