Zone 2
Dispatch Type Maintenance Email creeksideanimalhospitalpa@gmail.com
PROBLEM SUMMARY
PM NWD 3rd of 5
ADDITIONAL NOTES
PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the
proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed
checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at
844-856-1232, option 4. Thank you!
2/9 MOwens Called and spoke to Kira Corby. I told her to watch for the parts delivering today by UPOS. She will have the part ready for when the tech arrives onsite for the service visit. Scheduled the service visit for 2/12 from 2-4pm.
2/6/26 lcoonrod
waybill 1ZE444250370535405
Currently, we are not able to provide the tracking details.Order No: 753685
Customer PO No: SR1532886
Customer: Midmark No Charge
Service Request NO: 1532886
Ship To Name: Creekside Animal Hospital
Ship To Address: 6490 SR 309
Ship To City/State: Tunkhannock, PA 18657-7707
Waybill (Tracking #): 1ZE444250370535405
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 06-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-10721-00 SERIAL #: DESCRIPTION: EXTENDED PERIODIC MAINTENANCE KIT, VET PRO 1000
2/5 KHardison - Spoke to Kira regarding WO. Advised that a coordinator will call for scheduling, once shipping is confirmed for parts, once shipping is confirmed for parts
🔧Work Performed
Performed PM on dental machine. Followed PM instructions. Installed all provided PM parts. Machine functions as it should. Went over machine with staff after PM.
🔍Technician Findings
Check in with manager. Perform PM on dental machine.
⚠️Problem Description
Zone 2
Dispatch Type Maintenance Email creeksideanimalhospitalpa@gmail.com
PROBLEM SUMMARY
PM NWD 3rd of 5
ADDITIONAL NOTES
PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the
proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed
checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at
844-856-1232, option 4. Thank you!
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📋
Outbound to +15702980800
Completed Feb 9, 2026
Called and spoke to Kira Corby. I told her to watch for the parts delivering today by UPOS. She will have the part ready for when the tech arrives onsite for the service visit. Scheduled the service visit for 2/12 from 2-4pm.
📋
Outbound to +15702980800
Completed Feb 5, 2026
Spoke to Kira regarding WO. Advised that a coordinator will call for scheduling, once shipping is confirmed for parts, once shipping is confirmed for parts
Work Order: WO-01349939
Account: MIDMARK
Customer Case Number: SR 1532886
Location: CREEKSIDE ANIMAL HOSPITAL
Address: 6490 SR 309, Tunkhannock, PA 18657
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V2226784
Contact Name: Kira Corby
Contact Phone: 15702980800
Contact Email:
PDF
00565599 SRA
Feb 5, 2026
JPG
1349939 Checklist
Feb 12, 2026
JPG
1349939 SRA 1
Feb 12, 2026
JPG
1349939 SRA 2
Feb 12, 2026
Timeline
📞
Case Linked Feb 5, 9:10 AM
Case Number:00565599
Subject:Maintenance
Status:Closed
📋
▶
2
Work Order Created Feb 5, 2:35 PM
Work Order Created → Parts Added
🔩
Parts Added
Type:Parts
Status:Open
Qty:1
📅
Status: Ready for Scheduling by Kimberly HardisonFeb 5, 2:47 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:11m
👷
▶
2
Technician Assigned Feb 5, 4:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:2h 0m
📅
Status: Ready for Scheduling by Leona CoonrodFeb 6, 3:56 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:23h 8m
👷
▶
2
Status: Assigned Feb 6, 4:06 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician:Philip Krogstad
⏳2.0 business days
📅
▶
2
Dispatch Scheduled Feb 9, 12:12 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Assigned
To:Scheduled
Duration in Previous:2d 20h
⏳4.0 business days
🔧
▶
2
Status: Tech On Site Feb 12, 4:32 PM
Status: Tech On Site → 5x Labor Added
⏱️
5x Labor Added
Type:Labor, Travel
Status:Open
Qty:1, 2, 2.5, 34, 87
✔️
▶
2
Status: Completed Feb 12, 4:44 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Philip Krogstad
From:Completed
To:Closed
Duration in Previous:1m
⏳3.9 business days
📄
Status: Ready to Bill by Nancy SuarezFeb 18, 12:55 PM
From:Closed
To:Ready to Bill
Duration in Previous:5d 20h
📨
▶
2
Status: Invoice Pending Feb 19, 11:35 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number:SM-254347
Bottlenecks
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 6.9 business hours
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)