Q-00032379
Follow up to WO-01339911
This will need a new power cord before I can evaluate this unit. This is a Burdick Atria 3100, SN A3100-003752
Please quote customer for 1 hr. labor for tech to replace power supply and test unit,
1 power supply, 010-1684-00
1 power cord, 161-0049-00
2/25/26 Dpatton - chatter to tech regarding parts consumed
2/17 MOwens Keenan replied back that 2/19 after 11am works for the repair visit.
2/17 MOwens Sent email to Keenan requesting to schedule the repair visit for the first opening on 2/19 between 11am-5pm.
2/16/26 RBerry- Update due date based on parts. Removed delay code.
🔧Work Performed
Power supply was sent, but the power cord going to the power supply box was not. I used a power cord from my trunk stock to test the unit. The unit powered up, but when I tried to print it wouldn't print unless I pressed the door in very tight and hold it. Then the printing wasn't printing on the top of the page. I spoke with Wendy and she said this unit is obsolete and parts were no longer available.
🔍Technician Findings
I arrived on site to do an evaluation on the EKG.
⚠️Problem Description
Q-00032379
Follow up to WO-01339911
This will need a new power cord before I can evaluate this unit. This is a Burdick Atria 3100, SN A3100-003752
Please quote customer for 1 hr. labor for tech to replace power supply and test unit,
1 power supply, 010-1684-00
1 power cord, 161-0049-00
📧
Email:Re: Repair WOs
Completed Feb 17, 2026
From: mowens@emsar.com
To: KIverson@Wellpath.us
Cc: Michael.Swingle@emsar.com
I'm going to have Michael go to Metro-Davidson first and then to Davidson Co.
Melissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
From: Melissa Owens <mowens@emsar.com>Sent: Tuesday, February 17, 2026 10:07 AMTo: Keenan Iverson <KIverson@Wellpath.us>Cc:
📧
Email:Repair WOs
Completed Feb 17, 2026
From: mowens@emsar.com
To: kiverson@wellpath.us
Cc: Michael.Swingle@emsar.com
Keenan
The parts for the repair work orders at the locations listed below have been delivered to the locations. Can we schedule the repair visits for this Thurs. 2/19 between 11am-5pm?
Davidson County Behavioral Care Center
Metro-Davidson County Detention FacilityThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 13, 2026
To: kiverson@wellpath.us
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01349949Location: Metro-Davidson County Detention FacilityAddress: 5115 Harding Place Nashville, TN 37211Device: Problem Description: Q-00032379
Follow up to WO-01339911
This will need a
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 6, 2026
To: kiverson@wellpath.us
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01349949Location: Metro-Davidson County Detention FacilityAddress: 5115 Harding Place Nashville, TN 37211Device: Problem Description: Q-00032379
Follow up to WO-01339911
This will need a
Feb 24, 2026 12:57pm
hi @MICHAEL SWINGLE @Matthew Bateman Please note if you removed the Power Supply from the unit (since the other parts are no longer available) or was it left on the unit? Please advise or note.. thank you!
Mar 2, 2026 3:53pm
@MICHAEL SWINGLE Is the power cord still needed, being unit cannot be repaired. for this Burdick Atria 3100? Orders is saying Vendor for this item is stating they are not able to successfully deliver the package can the address please be verified.
📅
WO-01349949 - Repair - Nashville - Metro-Davidson County Detention Facility
Feb 19, 2026 11:30am – 1:00pm
Work Order: WO-01349949
Account: Wellpath LLC
Customer Case Number:
Location: Metro-Davidson County Detention Facility
Address: 5115 Harding Place, Nashville, TN 37211
Manufacturer:
Model #:
Serial #:
Contact Name: KEENAN IVERSON
Contact Phone: 615-258-8633
Contact Email: kiverson@wellpath.us
Du
Timeline
📞
Case Linked Feb 3, 5:13 PM
Case Number:00564991
Subject:Follow up to WO-01339911
Status:Closed
⏳2.8 business days
📋
▶
2
Work Order Created Feb 5, 3:31 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Feb 5, 10:15 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:6h 42m
📦
Parts Requested Feb 6, 11:38 AM
Order:00089876
Status:Closed
⏳2.0 business days
💵
Expenses Added Feb 9, 9:59 AM
Type:Expenses
Status:Open
Qty:1
⚠️6.0 business days
🔩
▶
2
2x Parts Added Feb 16, 8:15 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by MELISSA BARRETT
From:Awaiting Parts
To:Reschedule
Duration in Previous:10d 10h
👷
▶
2
Technician Assigned Feb 16, 9:41 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Reschedule
To:Assigned
Duration in Previous:1h 25m
⏳2.0 business days
📅
▶
2
Dispatch Scheduled Feb 17, 10:13 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Assigned
To:Scheduled
Duration in Previous:1d 0h
⏳3.0 business days
🔧
Status: Tech On Site by MICHAEL SWINGLEFeb 19, 11:30 AM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 1h
⏱️
▶
2
3x Labor Added Feb 19, 10:36 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From:Tech On Site
To:Completed
Duration in Previous:11h 5m
🏁
Status: Closed by MICHAEL SWINGLEFeb 19, 10:43 PM
From:Completed
To:Closed
Duration in Previous:6m
⏳3.2 business days
✏️
Status: WO Correction Needed by Diane PattonFeb 24, 12:54 PM
From:Closed
To:WO Correction Needed
Duration in Previous:4d 14h
🏁
Status: Closed by Matthew BatemanFeb 24, 1:59 PM
From:WO Correction Needed
To:Closed
Duration in Previous:1h 5m
📄
Status: Ready to Bill by Diane PattonFeb 25, 9:20 AM
From:Closed
To:Ready to Bill
Duration in Previous:19h 20m
⏳3.0 business days
📨
▶
2
Status: Invoice Pending Feb 28, 1:31 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:4m
⏳2.0 business days
🧾
Invoice Created Mar 3, 4:47 PM
Invoice Number:SM-255249
Bottlenecks
Awaiting Parts
Duration: 7.0 business days (threshold: 3.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)