Zone 1
WD / Shrouds fell and no base function
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
2/16 KSmith -- Scheduled for 2/18 with Raul. 9-11am
2/16 KSmith -- Sent email to Raul and William to schedule for Wednesday (DH)
2/13 KSmith -- Sent email to Raul to schedule for Monday (DH)
2/12 KSmith -- Email attached from Midmark that updated paperwork was sent over to dispatch to correct the address.
Address should be
115 Moonachie Avenue
Unit C
Moonachie, NJ 07074
2/11 KSmith -- Unit is located at:
115 Moonachie Avenue
Unit C
Moonachie, NJ 07074
2/11 KSmith -- Sent email to Raul to get updated address
2/11 KSmith -- Per FSE, "I believe midmark gave the wrong address. Raul is saying that the unit is in Moonachie New jersey. Probably at Henry's shine warehouse. Please give him a call to reschedule."
2/9 KSmith -- Scheduled for 2/11 with Raul. 9-11am
2/6 KSmith -- Sent email to schedule for 2/11
2/5/26 SReich - Spoke to Raul, gave him the WO # and told him someone would be reaching out to schedule.
🔧Work Performed
2-11 dt
On arrival.. parking was very difficult! Parking garages seem to be closed not allowing people in. After finally getting upstairs to the doctor's offices.. staff member walked me around and could not find the exam table. They suggest that I go across the to another office.. after some time in that office, I called raul.. Raul stated that I was in the wrong location completely. Customer address is the delivery address.. I'm supposed to be at what appears to be Henry shines Warehouse in moonachie New jersey. Advised Courtney and Shawn of the address mishap.
2-18 dt
Confirmed shrouds fell off.
Was able to reassemble shrouds without any issue. All spacers and guides are intact and installed. No issues with base or backrest function. Unit now passes functional testing and has been returned to service.
🔍Technician Findings
2-11 dt
On arrival.. parking was very difficult! Parking garages seem to be closed not allowing people in. After finally getting upstairs to the doctor's offices.. staff member walked me around and could not find the exam table. They suggest that I go across the to another office.. after some time in that office, I called raul.. Raul stated that I was in the wrong location completely. Customer address is the delivery address.. I'm supposed to be at what appears to be Henry shines Warehouse in moonachie New jersey. Advised Courtney and Shawn of the address mishap.
2-18 dt
Confirmed shrouds fell off.
Was able to reassemble shrouds without any issue. All spacers and guides are intact and installed. No issues with base or backrest function. Unit now passes functional testing and has been returned to service.
⚠️Problem Description
Zone 1
WD / Shrouds fell and no base function
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Email:RE: [EXTERNAL] Dr. Samihah Ahmed -- Midmark Repair -- WO-01349954
Completed Feb 16, 2026
From: raul.olavarria@henryschein.com
To: ksmith@emsar.com, Garnet.Williams@henryschein.com
Good to go for Wednesday February 17, 2026, from 7:am to 1:30pm
Thank You
Raul Olavarria
Warehouse Supervisor
115 Moonachie Avenue
Unit C
Moonachie, NJ 07074
Warehouse # 201.983.0009
Cell #917.642.9434
From: Kourtney Smith <ksmith@emsar.com>
Sent: Monday, February 16, 2026 9:10 AM
To: Olavarria, Raul <raul.olavarria@henryschein.com>; Williams, Garnet <Garne
📧
Email:RE: [EXTERNAL] Dr. Samihah Ahmed -- Midmark Repair -- WO-01349954
Completed Feb 16, 2026
From: raul.olavarria@henryschein.com
To: ksmith@emsar.com, Garnet.Williams@henryschein.com
Yes any day from Monday thru Friday from 8am to 1:30Pm
Raul Olavarria
Warehouse Supervisor
115 Moonachie Avenue
Unit C
Moonachie, NJ 07074
Warehouse # 201.983.0009
Cell #917.642.9434
From: Kourtney Smith <ksmith@emsar.com>
Sent: Friday, February 13, 2026 3:42 PM
To: Olavarria, Raul <raul.olavarria@henryschein.com>; Williams, Garnet <Garnet.Williams@henryschein.com>
📞
Call
Completed Feb 12, 2026
2/12 KSmith -- Email attached from Midmark that updated paperwork was sent over to dispatch to correct the address.
Address should be
115 Moonachie Avenue
Unit C
Moonachie, NJ 07074
📧
Email:RE: SR 1533620 -- WO-00154420 -- WO-01349954
Completed Feb 12, 2026
From: Dispatch@midmark.com
To: ksmith@emsar.com
Hello, Kourtney,
Updated address and resent paperwork.
If you have any questions or need additional information, please contact the Dispatch Department at 800.643.6275, ext 108919 or 937.688.9175 - Monday thru Thursday from 8:00 am to 5:00 pm EST and Friday from 8:00 am to 4:00 pm EST.
Thank you!
Designing better care.™
Denise Barhorst
Dispatch Department
Midmark Corporation
E: dispatch@midmark.com
📧
Email: SR 1533620 -- WO-00154420 -- WO-01349954
Completed Feb 11, 2026
To: service@midmark.com
CC:
BCC:
Attachment: --none--
Subject: SR 1533620 -- WO-00154420 -- WO-01349954
Body:
Hi Midmark,
The equipment on this SR is located at the below address.
Can you please update the SR?
115 Moonachie Avenue
Unit C
Moonachie, NJ 07074
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer covers legal notifications for EMSAR distributed e-mai
📧
Email:RE: [EXTERNAL] Dr. Samihah Ahmed -- Midmark Repair -- WO-01349954
Completed Feb 11, 2026
From: raul.olavarria@henryschein.com
To: ksmith@emsar.com, Garnet.Williams@henryschein.com
Hi, the unit is here with me at the warehouse see below under my name for the address.
Thank You
Raul Olavarria
Warehouse Supervisor
115 Moonachie Avenue
Unit C
Moonachie, NJ 07074
Warehouse # 201.983.0009
Cell #917.642.9434
From: Kourtney Smith <ksmith@emsar.com>
Sent: Wednesday, February 11, 2026 10:45 AM
To: Olavarria, Raul <raul.olavarria@henryschein.c
📧
Email:RE: [EXTERNAL] Dr. Samihah Ahmed -- Midmark Repair -- WO-01349954
Completed Feb 9, 2026
From: raul.olavarria@henryschein.com
To: ksmith@emsar.com
Yes good to go for said date from 8am to 2:30pm
Raul Olavarria
Warehouse Supervisor
115 Moonachie Avenue
Unit C
Moonachie, NJ 07074
Warehouse # 201.983.0009
Cell #917.642.9434
From: Kourtney Smith <ksmith@emsar.com>
Sent: Friday, February 6, 2026 9:36 AM
To: Olavarria, Raul <raul.olavarria@henryschein.com>
Subject: [EXTERNAL] Dr. Samihah Ahmed -- Midmark Repair -- WO-01349954
Good Morning
📧
Email: Dr. Samihah Ahmed -- Midmark Repair -- WO-01349954
Completed Feb 6, 2026
To: raul.olavarria@henryschein.com
CC:
BCC:
Attachment: --none--
Subject: Dr. Samihah Ahmed -- Midmark Repair -- WO-01349954
Body:
Good Morning Raul,
We received a request from Midmark to repair your unit that is having issues with the shrouds and base.
Would Wednesday, February 11th work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.CO
📋
Outbound to +19176429434
Completed Feb 5, 2026
Spoke to Raul, gave him the WO # and told him someone would be reaching out to schedule.
Feb 11, 2026 9:49am
@Kourtney Smith @Shawn Rogers I believe midmark gave the wrong address. Raul is saying that the unit is in moonachie New jersey. Probably at Henry's shine warehouse. Please give him a call to reschedule.
Feb 13, 2026 8:08am
@Sherry Reich Are we able to get the address updated so we can reschedule with the customer? Midmark said they updated it on their end (Email attached).
Feb 20, 2026 8:10pm
@David Trost Please take a look at this correction when completing your paperwork this evening. Per the BR team: NSuarez we need an SRA filled out for 2/11/2026, so we can charge for the travel." Any questions or issues, please let me know. Thanks!
📅
WO-01349954 - Repair - 200 (Series) Tables and Chairs - Moonachie - Henry Schein Inc Moonachie
Feb 18, 2026 9:00am – 10:00am
Work Order: WO-01349954
Account: MIDMARK
Customer Case Number: SR 1533620
Location: Henry Schein Inc Moonachie
Address: 115 Moonachie Ave Unit C, Moonachie, NJ 07074
Manufacturer: Midmark
Model #: 200 (Series) Tables and Chairs
Serial #: V2849953
Contact Name: Raul Olavarria
Contact Phone: 191764294
PDF
00565766 SRA
Feb 5, 2026
PDF
Midmark authorization for location change
Feb 13, 2026
JPG
IMG_20260218_110058872
Feb 18, 2026
PDF
00565766 SRA dt
Feb 20, 2026
Timeline
📞
Case Linked Feb 5, 1:05 PM
Case Number:00565766
Subject:Repair
Status:Closed
📋
▶
2
Work Order Created Feb 5, 3:55 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Technician Assigned Feb 5, 4:13 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:15m
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Feb 9, 8:21 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-11T14:00:00.000+0000
⏳3.0 business days
🔄
Status: Reschedule by Kourtney SmithFeb 11, 10:44 AM
From:Scheduled
To:Reschedule
Duration in Previous:2d 2h
⏱️
3x Labor Added Feb 11, 5:37 PM
Type:Labor, Travel
Status:Open
Qty:1, 17
🆕
Status: Entered by Kourtney SmithFeb 12, 7:17 AM
From:Reschedule
To:Entered
Duration in Previous:20h 33m
⏳2.0 business days
📅
▶
3
Status: Ready for Scheduling Feb 13, 2:08 PM
Status: Ready for Scheduling → Technician Assigned → Status: Assigned