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WO-01350154 ↗ ServiceMax

AcutePet Urgent Care • Asset Tagging • PSM

📍 AcutePet Urgent Care Voorhees — 1006 Kresson Rd, Voorhees NJ, 08043

Feb 6, 2026 → Mar 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (1 biz days late)
Active: 16 biz days
🕐 Clock stopped: Completed (Mar 3, 2026)
▶ Clock Running
Status: Created
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Feb 6 → Feb 12, 2026
4 business days (counted)
Running total: 4 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Feb 12 → Feb 19, 2026
4 business days (counted)
Running total: 8 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Feb 19 → Mar 3, 2026
8 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 16 of ? biz days used
Created: Feb 6, 2026 Completed: Mar 3, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 6 → Feb 6 Created ▶ Running 0 0
Feb 6 → Feb 12 Ready for Scheduling ▶ Running 4 4
Feb 12 → Feb 19 Assigned ▶ Running 4 8
Feb 19 → Mar 3 Scheduled ▶ Running 8 16
Mar 3 → Mar 3 Tech On Site ▶ Running 0 16
Dispatch 0.0d
Coordinators 18.9d
Field Work 0.4d
Billing 20.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
18.9 days
Over SLA
Field Work
0.4 days
Billing
20.0 days
Over SLA
Created: Feb 6, 2026 Due: Mar 6, 2026 Completed: Mar 3, 2026 (3 days early)
📅
17.0 days Total Age
⏱️
20.0d in Ready to Bill Longest Stage
🔄
8 transitions Status Changes
⚠️
37.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00565956
eBiotrack - New Inspection Created
Closed
Asset Tagging https://www.ebiotrack.com/inspection.php?iid=32929
Priority
High
Origin
Email
Reason
New Case
Contact
Alex Tringali
Owner
Sherry Reich
Created
Feb 6, 2026
Work Orders from this Case (1)
WO-01350154 (current) Invoiced
Asset Tagging • Chris Galasso
Created: Feb 6, 2026 • Closed: Mar 3, 2026
Completed with significant delays
Invoiced • 189 days old
🚨
Primary Delay 20.0 days stuck in "Ready to Bill"
⏱️
Total Delay 37.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.0d / 1.0d SLA
Assigned
4.9d / 0.5d SLA
Scheduled
9.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
3.8d / 1.0d SLA
Ready to Bill
20.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/19 MOwens Replied back to Alex and the visit is scheduled for 3/3 with arrival by 9am.

2/16 MOwens Sent reply back to Alex asking about scheduling the visit for 3/6.

2/12 MOwens Called to speak to Alex Tringali. Left a msg for her to call back to schedule the inspection visit.

🔧 Work Performed
ASSET TAGGED 65 PIECES
🔍 Technician Findings
READY FOR ASSET TAGGING
⚠️ Problem Description
Asset Tagging https://www.ebiotrack.com/inspection.php?iid=32929

Timeline

📞
Case Linked Feb 6, 6:58 AM
Case Number: 00565956
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 6, 8:16 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.0 business days
👷
▶
2 Status: Assigned Feb 12, 11:35 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Chris Galasso
⚠️ 5.0 business days
🗓️
▶
2 Status: Scheduled Feb 19, 10:23 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-03T14:00:00.000+0000
⚠️ 9.0 business days
🔧
Status: Tech On Site by Chris Galasso Mar 3, 9:23 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 22h
⏱️
▶
2 3x Labor Added Mar 3, 12:19 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Chris Galasso
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 56m, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 6, 9:57 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 21h
🚨 20.0 business days
📨
▶
2 Status: Invoice Pending Apr 2, 6:00 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created Apr 3, 3:46 PM
Invoice Number: SM-258235

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 4.9 business days (threshold: 4.0 business hours)
Exceeded by 4.4 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Ready to Bill
Duration: 20.0 business days (threshold: 1.0 business days)
Exceeded by 19.0 business days

🔗 Related Artifacts

📞
Case 00565956
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Asset Tagging
Branch
N/A
Technician
Chris Galasso
Scheduled
Mar 3, 9:00 AM
Created
Feb 6, 8:16 AM
Invoice #
SM-258235

Work Details (3)

Name Type Status Qty Amount Date
WL-03127753 Labor Open 0.5 $0.00 Mar 3, 12:19 PM
WL-03127754 Labor Open 3 $695.00 Mar 3, 12:19 PM
WL-03127755 Travel Open 11 $110.00 Mar 3, 12:19 PM

Details