From: Rebecca.Kmitch@RoswellPark.org
To: ksmith@emsar.com
Morning,
Tomorrow doesn't work .. I will reach back out to sched
Thanks!
Becky Kmitch, RN
Nurse Manager
Roswell Southtowns
Phone: 716-674-3104 x6104
Fax: 716-322-3372
Email: rebecca.kmitch@roswellpark.org <mailto:rebecca.kmitch@roswellpark.org>
Address: 3041 Orchard Park Rd, Suite C
Orchard Park, NY 14127
________________________________
To: rebecca.kmitch@roswellpark.org
CC:
BCC:
Attachment: --none--
Subject: Re: ROSWELL PARK HEMATOLOGY SOUTHTOWNS -- EMSAR Repair -- WO-01350156
Body:
Hi Rebecca,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the units at ROSWELL PARK HEMATOLOGY SOUTHTOWNS located at 3041 Orchard Park Rd?
· If not, would you have the contact information of the person I need to spe
📋
Outbound to +17166743104
Completed Apr 14, 2026
Scheduled for tomorrow with Becky Kmitch.
📧
Email: ROSWELL PARK HEMATOLOGY SOUTHTOWNS -- EMSAR Repair -- WO-01350156
Completed Apr 13, 2026
To: rebecca.kmitch@roswellpark.org
CC:
BCC:
Attachment: --none--
Subject: ROSWELL PARK HEMATOLOGY SOUTHTOWNS -- EMSAR Repair -- WO-01350156
Body:
Hi Becky,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the units at ROSWELL PARK HEMATOLOGY SOUTHTOWNS located at 3041 Orchard Park Rd?
· If not, would you have the contact information of the person I need to speak with?
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 13, 2026
To: rebecca.kmitch@roswellpark.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01350156Location: ROSWELL PARK HEMATOLOGY SOUTHTOWNSAddress: 3041 Orchard Park Rd Orchard Park, NY 14127Device: Problem Description: Follow up to WO-01318740
Inspection #: 10416
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 6, 2026
To: rebecca.kmitch@roswellpark.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01350156Location: ROSWELL PARK HEMATOLOGY SOUTHTOWNSAddress: 3041 Orchard Park Rd Orchard Park, NY 14127Device: Problem Description: Follow up to WO-01318740
Inspection #: 10416
Timeline
📞
Case Linked Feb 5, 12:51 PM
Case Number:00565761
Subject:Follow up to WO-01318740
Status:Closed
📋
▶
3
Work Order Created Feb 6, 8:18 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00089858
Status:Shipped
📦
Status: Awaiting Parts by Derek Reynolds
From:Entered
To:Awaiting Parts
Duration in Previous:1m
⚠️6.0 business days
👷
▶
3
Status: Assigned Feb 16, 8:09 AM
Status: Assigned → Technician Assigned → 2x Parts Added
👷
Technician Assigned by Melissa Barrett
Technician:Virtual Tech
🔩
2x Parts Added
Type:Parts, Expenses
Status:Open
Qty:1
🚨39.0 business days
📅
Status: Ready for Scheduling by Wendy ArguetaApr 10, 2:20 PM
From:Assigned
To:Ready for Scheduling
Duration in Previous:53d 5h
👷
▶
2
Technician Assigned Apr 10, 3:27 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 6m
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Apr 14, 8:43 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-04-15T17:00:00.000+0000
🔄
Status: Reschedule by Kourtney SmithApr 14, 9:56 AM
From:Scheduled
To:Reschedule
Duration in Previous:1h 13m
⚠️5.0 business days
⏸️
Status: On Hold by Kourtney SmithApr 20, 9:18 AM
From:Reschedule
To:On Hold
Duration in Previous:5d 23h
Bottlenecks
Awaiting Parts
Duration: 6.0 business days (threshold: 3.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 39.0 business days (threshold: 4.0 business hours)
Exceeded by 38.5 business days
Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Reschedule
Duration: 5.0 business days (threshold: 2.0 business days)