Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350171 ↗ ServiceMax

Conviva Care Solutions (Humana) • Virtual Tech • PC

📍 Conviva Plant City #3619 — 228 W Alexander St, Plant City FL, 33563

Feb 6, 2026 → Feb 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 3, 2026
✓ SLA Met (39 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
0d
▶ Clock Running
Status: Created
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 6, 2026 Completed: Feb 6, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 6 → Feb 6 Created ▶ Running 0 0
Feb 6 → Feb 6 Assigned ▶ Running 0 0
Dispatch 0.0d
✓ SLA Met
Dispatch
0.0 days
Created: Feb 6, 2026 Due: Apr 3, 2026 Completed: Feb 6, 2026 (56 days early)
📅
0.0 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
2 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00565993
EKG Print issue
Closed
Model: Burdick - ELI 250c Model Type: EKG Custom Field: Notes: Asset ID: 13252071 Site: Conviva Care Solutions (Humana) - Conviva Plant City #3619 Department:Depreciation Start Date:Physical Location: HallwayDepreciation Term: yrsSerial #: N/A Battery not holding Charge Model: Mortara Instrument, Inc - ELI 150C Model Type: EKG Custom Field: Tampa Notes: Asset ID: 20070529 Site: Conviva Care Solutions (Humana) - Conviva Plant City #3619 Department:Depreciation Start Date:Physical Location: Procedure RoomDepreciation Term: yrsSerial #: 120200001061
Priority
High
Origin
Phone
Reason
New Case
Contact
Denise Campis
Owner
Derek Reynolds
Created
Feb 6, 2026
Work Orders from this Case (2)
WO-01350171 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Feb 6, 2026 • Closed: Feb 6, 2026
WO-01350174 Invoiced
Virtual Tech - Field Repair • Yves Dessin
Created: Feb 6, 2026 • Closed: Feb 18, 2026
Completed with minor delays
Invoiced • 188 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Assisted customer with troubleshooting printing issue on EKG.
🔍 Technician Findings
Printer feed roller and Head not fully engaged.
⚠️ Problem Description
Print issue Model: Burdick - ELI 250c Model Type: EKG Custom Field: Notes: Asset ID: 13252071 Site: Conviva Care Solutions (Humana) - Conviva Plant City #3619 Department:Depreciation Start Date:Physical Location: HallwayDepreciation Term: yrsSerial #: N/A https://www.ebiotrack.com/workorder.php?wo=71472

Timeline

📞
▶
5 Case Linked Feb 6, 9:25 AM
Case Linked → Work Order Created → Labor Added → Technician Assigned → Status: Assigned
📋
Work Order Created
Work Order: WO-01350171
Type: Virtual Tech
Priority: PC
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.48333333333333
👷
Technician Assigned by Derek Reynolds
Technician: a0h8Y00000JjEstQAF, Virtual Tech
👷
Status: Assigned by Derek Reynolds
From: Entered, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 2m, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Feb 10, 3:40 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253514

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00565993
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Feb 6, 9:27 AM
Invoice #
SM-253514

Work Details (1)

Name Type Status Qty Amount Date
WL-03094937 Labor Open 0.48333333333333 $59.50 Feb 6, 9:29 AM

Details