Q-00031971
PM service
2 ferno inx stretchers and their loading systems in the trucks, and 2 stair chairs.
https://www.ebiotrack.com/inspection.php?iid=32931
2/9 KSmith -- Scheduled for 2/24 with POC. 10am-12pm on WO-01350172
2/9 KSmith -- Sent email to schedule for 2/24
This service needs to be scheduled with PMs for BARNES KASSON EMS, and for NORTHERN WAYNE FIRE COMPANY, INC.. WO-01350175
WO-01350177
ALL units will be located at THOMPSON HOSE CO, 53 Water Street, Thompson, PA 18465
***BILLING REVIEW**
*Travel will be split between all 3 locations, this has been approved by Lauren Oberg.
2 hours time in travel and 114 miles per location should be billed.
**This is quoted from Erwin Forster
🔧Work Performed
Ferno Washington Inc - iNX
Serial #: 19S-017601 - Asset ID: 13316675
Ferno Washington Inc - iNX
Serial #: 19S-017598 - Asset ID: 13316683
Ferno Washington Inc - iNLine (Series)
Serial #: 40477 - Asset ID: 331Q6676
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 18N-395937 - Asset ID: 13316677
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 18N-395934 - Asset ID: 13316685
Ferno Washington Inc - iNLine (Series)
Serial #: 47451 - Asset ID: 13316684
⚠️Problem Description
Q-00031971
PM service
2 ferno inx stretchers and their loading systems in the trucks, and 2 stair chairs.
https://www.ebiotrack.com/inspection.php?iid=32931
📧
Email: EMSAR Service on Unit Checklist WO-01350172.
Completed Mar 2, 2026
To: thompsonhoseco@hotmail.com
CC:
BCC:
Attachment: 19S017598 D.jpg, 19S017598 C.jpg, 19S017601 A.jpg, 19S017601 B.jpg, 19S017601 D.jpg, 19S017601 F.jpg, 19S017601 C.jpg, 19S017598 A.jpg, 19S017601 E.jpg, 19S017598 B.jpg, 19S017598 E.jpg
Subject: EMSAR Service on Unit Checklist WO-01350172.
Body:
Dear Customer,
Service on unit with Serial Number has been completed on Work Order number WO-01350172.
Location: THOMPSON HOSE COAddress: 53 Water Street Thompson, PA 18465
Please find the attached
📧
Email:Re: THOMPSON HOSE CO -- EMS PMs -- WO-01350172
Completed Feb 9, 2026
From: thompsonhoseco@hotmail.com
To: ksmith@emsar.com
Yes, Feb 24th will work. If you can let me know a approx time of arrival. Thanks
Chad Wallace
Fire Chief
Thompson Hose Co.
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Monday, February 9, 2026 3:33 PM
To: thompsonhoseco@hotmail.com <thompsonhoseco@hotmail.com>
Subject: THOMPSON HOSE CO -- EMS PMs -- WO-01350172
Hi Chad,
We received the request for service for your EMS units, for your three
📧
Email: THOMPSON HOSE CO -- EMS PMs -- WO-01350172
Completed Feb 9, 2026
To: thompsonhoseco@hotmail.com
CC:
BCC:
Attachment: --none--
Subject: THOMPSON HOSE CO -- EMS PMs -- WO-01350172
Body:
Hi Chad,
We received the request for service for your EMS units, for your three locations.
Would Tuesday, February 24th work for the technician to come onsite to 53 Water Street to complete the service?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The discl
📅
WO-01350172 - Preventive Maintenance - Thompson - THOMPSON HOSE CO
Feb 24, 2026 11:00am – 6:00pm
Work Order: WO-01350172
Account: THOMPSON HOSE CO
Customer Case Number:
Location: THOMPSON HOSE CO
Address: 53 Water Street, Thompson, PA 18465
Manufacturer:
Model #:
Serial #:
Contact Name: Chad Wallace
Contact Phone: 570-442-1107
Contact Email: thompsonhoseco@hotmail.com
Due Date: 2/27/2026
Sc
JPG
19S017601 A
Feb 24, 2026
JPG
19S017601 B
Feb 24, 2026
JPG
19S017601 F
Feb 24, 2026
JPG
19S017601 E
Feb 24, 2026
JPG
19S017601 D
Feb 24, 2026
JPG
19S017601 C
Feb 24, 2026
JPG
19S017598 E
Feb 24, 2026
JPG
19S017598 D
Feb 24, 2026
JPG
19S017598 C
Feb 24, 2026
JPG
19S017598 B
Feb 24, 2026
JPG
19S017598 A
Feb 24, 2026
Timeline
📞
Case Linked Jan 12, 12:52 PM
Case Number:00558114
Subject:2/5 chat'd EMS to add to ebt side
Status:Closed
🚨19.0 business days
📋
▶
2
Work Order Created Feb 6, 9:28 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
⏳2.0 business days
👷
▶
2
Technician Assigned Feb 9, 3:31 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:3d 6h
🗓️
▶
2
Status: Scheduled Feb 9, 4:06 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-24T16:00:00.000+0000
🚨11.0 business days
🔧
Status: Tech On Site by Erwin ForsterFeb 24, 11:54 AM
From:Scheduled
To:Tech On Site
Duration in Previous:14d 19h
✔️
Status: Completed by Erwin ForsterFeb 24, 4:57 PM
From:Tech On Site
To:Completed
Duration in Previous:5h 3m
⏱️
▶
2
10x Labor Added Feb 24, 10:44 PM
10x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From:Completed
To:Closed
Duration in Previous:5h 48m
⏳4.2 business days
📄
▶
2
Status: Ready to Bill Mar 2, 9:08 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
🚨109.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number:SM-255306
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 10.4 business days (threshold: 2.0 business days)
Exceeded by 8.4 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)