Zone 1
WD / bearing falling out of drawer slides
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
4-28 Mburris Vmail from POC Matt to sit and has parts 4-29 2pm
4-16 Mburris tech Angel just reached out to Midmark and had them resend the parts to him. POC Matt keeps having a hard time getting parts delivered at the location
4-16 Mburris called site LM on Vmail checking to see if found parts
3-2 Mburris called LM on Vmail for POC
2/20 ARios - Drove to site, when contacting POC, he advised they couldn't find the parts. Per Matt, they will reach out when they find the parts.
2/16/26 RBerry- Sent teams message to ASC to reschedule inspection on 2/18/26 to meet the due date for this WO.
2/15/26 RBerry- Updated due date based on parts. Updated delay code.
2-13 Mburris called set w/ Matt asked for 2-20 11am
2/9/2026jsells
Ship To Name: UC Davis Health System
Ship To Address: 4868 X St 48X Surgery Center
Ship To City/State: Sacramento, CA 95817-2205
Waybill (Tracking #): 1ZE444250370380886
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 09-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-10389-00 SERIAL #: DESCRIPTION: DRAWER SLIDE KIT FOR BARRIER FREE TABLES AND WORKSTATIONS
🔧Work Performed
4/29
Replaced drawer slides on exam chair. Drawer now operates smoothly going in and out and closes properly.
🔍Technician Findings
2/20
Drove to site, when contacting POC, he advised they couldn't find the parts. Per Matt, they will reach out when they find the parts.
4/29
Arrived on site to replace the drawer slides on the exam chair in room 4013. Replacement parts were shipped directly to me.
⚠️Problem Description
Zone 1
WD / bearing falling out of drawer slides
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
4-28 Mburris Vmail from POC Matt to sit and has parts
📋
Outbound to +12135910418
Completed Apr 16, 2026
4-16 Mburris called site LM on Vmail checking to see if found parts
📋
Outbound to +12135910418
Completed Mar 2, 2026
3-2 Mburris called LM on Vmail for POC
📋
Outbound to +12135910418
Completed Feb 13, 2026
2-13 Mburris called set w/ Matt asked for 2-20 11am
📧
Email: WO-01350173
Completed Feb 6, 2026
To: mathew.mcclannahan@hbsinc.com
CC:
BCC:
Attachment: --none--
Subject: WO-01350173
Body:
Hello,
We have received the Midmark repair request and have created a cork order, WO-01350173. You will get a phone call from a coordinator to schedule this visit.
EMSAR DISPATCH
📞
Call
Completed Feb 6, 2026
location not open yet, time zone difference sending an email
Apr 16, 2026 2:50pm
@Angel Rios have you heard anything on this 1
📅
WO-01350173 - Repair - DD: 4/28/2026 - - 626 (Series) Chair - Sacramento - UC Davis Health System
Apr 29, 2026 5:00pm – 6:30pm
Work Order: WO-01350173
Account: MIDMARK
Customer Case Number: SR 1533974
Location: UC Davis Health System
Address: 4868 X St, 48X Surgery Center, Sacramento, CA 95817-2205
Manufacturer: Midmark
Model #: 626 (Series) Chair
Serial #: V2902375
Contact Name: Mathew McMlennahan
Contact Phone: 121359104
PDF
00565906 SRA
Feb 6, 2026
PDF
00565906_SRA
Feb 21, 2026
PDF
00565906 SRA
Apr 29, 2026
Timeline
📞
Case Linked Feb 5, 5:47 PM
Case Number:00565906
Subject:Repair
Status:Closed
📋
▶
2
Work Order Created Feb 6, 9:30 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Technician Assigned Feb 6, 11:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:2h 23m, 0m
⏳2.0 business days
📅
Status: Ready for Scheduling by Jessica SellsFeb 9, 2:40 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:3d 2h
⚠️5.0 business days
🗓️
▶
2
Status: Scheduled Feb 13, 11:59 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-02-20T18:00:00.000+0000
📅
Dispatch Scheduled by Michael BurrisFeb 13, 3:52 PM
Scheduled For:2026-02-20T17:00:00.000+0000
⏳1.0 business days
📅
▶
2
Dispatch Scheduled Feb 16, 1:17 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-02-20T16:00:00.000+0000
⏳4.0 business days
⏱️
▶
2
2x Labor Added Feb 21, 1:35 AM
2x Labor Added → Status: Reschedule
🔄
Status: Reschedule by Angel Rios
From:Completed, Scheduled
To:Reschedule, Completed
Duration in Previous:7d 13h, 0m
🚨39.0 business days
👤
Status: Awaiting Parts - Customer by Michael BurrisApr 16, 3:26 PM
From:Reschedule
To:Awaiting Parts - Customer
Duration in Previous:54d 12h
🔩
Parts Added Apr 17, 2:01 PM
Type:Parts
Status:Open
Qty:1
⏳3.0 business days
📅
Status: Ready for Scheduling by Jessica SellsApr 21, 4:42 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:5d 1h
⚠️5.9 business days
🗓️
▶
2
Status: Scheduled Apr 28, 10:36 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-04-29T21:00:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Angel RiosApr 29, 7:39 PM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 9h
⏱️
4x Labor Added Apr 29, 8:52 PM
Type:Labor, Travel
Status:Open
Qty:0.75, 1.5, 12, 23
✔️
Status: Completed by Angel RiosApr 29, 8:58 PM
From:Tech On Site
To:Completed
Duration in Previous:1h 19m
⏱️
▶
2
Labor Added Apr 29, 10:05 PM
Labor Added → Status: Closed
🏁
Status: Closed by Angel Rios
From:Completed
To:Closed
Duration in Previous:1h 7m
⏳3.2 business days
📄
Status: Ready to Bill by Nancy SuarezMay 4, 1:51 PM
From:Closed
To:Ready to Bill
Duration in Previous:4d 15h
📨
▶
2
Status: Invoice Pending May 5, 11:10 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number:SM-260990
Bottlenecks
Ready for Scheduling
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days
Completed
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days
Reschedule
Duration: 39.0 business days (threshold: 2.0 business days)
Exceeded by 37.0 business days
Ready for Scheduling
Duration: 5.4 business days (threshold: 1.0 business days)
Exceeded by 4.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)