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WO-01350175 ↗ ServiceMax

NORTHERN WAYNE FIRE COMPANY, INC. • Preventive Maintenance • PSM

📍 Northern Wayne Fire Company — 1633 Crosstown Highway, Lakewood PA, 18439

Feb 6, 2026 → Feb 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (3 biz days early)
Active: 11 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
▶ Clock Running
Status: Created
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 6 → Feb 9, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 1 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Feb 9 → Feb 24, 2026
10 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 11 of ? biz days used
Created: Feb 6, 2026 Completed: Feb 24, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 6 → Feb 6 Created ▶ Running 0 0
Feb 6 → Feb 9 Ready for Scheduling ▶ Running 1 1
Feb 9 → Feb 9 Assigned ▶ Running 0 1
Feb 9 → Feb 24 Scheduled ▶ Running 10 11
Feb 24 → Feb 24 Tech On Site ▶ Running 0 11
Dispatch 0.0d
Coordinators 12.4d
Field Work 0.7d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
12.4 days
Over SLA
Field Work
0.7 days
Billing
0.0 days
Created: Feb 6, 2026 Due: Feb 27, 2026 Completed: Feb 24, 2026 (3 days early)
📅
12.0 days Total Age
⏱️
10.4d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
11.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00558552
2/5 chat'd EMS to add to ebt side
Closed
Q-00031990 PM 1 Ferno iNX Stretcher 1 loading mount 1 Stryker stair chair https://www.ebiotrack.com/inspection.php?iid=32932
Priority
High
Origin
Phone
Reason
New Case
Contact
Chad Wallace
Owner
Sherry Reich
Created
Jan 13, 2026
Work Orders from this Case (1)
WO-01350175 (current) Invoiced
Preventive Maintenance • Erwin Forster
Created: Feb 6, 2026 • Closed: Feb 24, 2026
Completed with significant delays
Invoiced • 189 days old
🚨
Primary Delay 10.4 days stuck in "Scheduled"
⏱️
Total Delay 11.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
10.4d / 2.0d SLA
Completed
0.7d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

**Emailed invoice via Outlook due to correcting mileage**

2/24 EForster: Travel covered on WO-1350172

2/9 KSmith -- Scheduled for 2/24 with POC. 10am-12pm on WO-01350172

2/9 KSmith -- Sent email to schedule for 2/24 on WO-01350172

This service needs to be scheduled with PMs for BARNES KASSON EMS, and for NORTHERN WAYNE FIRE COMPANY, INC.. WO-01350172

WO-01350177


ALL units will be located at THOMPSON HOSE CO, 53 Water Street, Thompson, PA 18465


***BILLING REVIEW**

*Travel will be split between all 3 locations, this has been approved by Lauren Oberg.

2 hours time in travel and 114 miles per location should be billed.


**This is quoted from Erwin Forster

🔧 Work Performed
Ferno Washington Inc - iNX Serial #: 19S017875 - Asset ID: 13316680 Stryker Medical - 6252 Stair-Pro Serial #: 180740516 - Asset ID: 13316681 Ferno Washington Inc - iNLine (Series) Serial #: 41715 - Asset ID: 13316682
⚠️ Problem Description
Q-00031990 PM 1 Ferno iNX Stretcher 1 loading mount 1 Stryker stair chair https://www.ebiotrack.com/inspection.php?iid=32932

Timeline

📞
Case Linked Jan 13, 12:29 PM
Case Number: 00558552
Subject: 2/5 chat'd EMS to add to ebt side
Status: Closed
🚨 18.0 business days
📋
▶
2 Work Order Created Feb 6, 9:36 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Status: Assigned Feb 9, 3:32 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: Erwin Forster
🗓️
▶
2 Status: Scheduled Feb 9, 4:06 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-24T16:00:00.000+0000
🚨 11.0 business days
🔧
Status: Tech On Site by Erwin Forster Feb 24, 4:58 PM
From: Scheduled, Tech On Site
To: Tech On Site, Completed
Duration in Previous: 15d 0h, 0m
⏱️
▶
2 3x Labor Added Feb 24, 10:23 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Completed
To: Closed
Duration in Previous: 5h 25m
⏳ 3.2 business days
⏱️
2x Labor Added Feb 27, 4:44 PM
Type: Labor, Travel
Status: Open
Qty: 2, 114
📄
▶
2 Status: Ready to Bill Feb 27, 4:50 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 109.9 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-255228

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 10.4 business days (threshold: 2.0 business days)
Exceeded by 8.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00558552
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Erwin Forster
Scheduled
Feb 24, 11:00 AM
Created
Feb 6, 9:36 AM
Invoice #
SM-255228

Work Details (5)

Name Type Status Qty Amount Date
WL-03118807 Labor Open 0.5 $205.00 Feb 24, 10:23 PM
WL-03118808 Labor Open 0.25 $57.00 Feb 24, 10:23 PM
WL-03118809 Labor Open 0.25 $82.00 Feb 24, 10:23 PM
WL-03123815 Labor Open 2 $260.00 Feb 27, 4:44 PM
WL-03123816 Travel Open 114 $83.22 Feb 27, 4:44 PM

Details