Zone 1
NWD-unit is rusty
Tech will need to call Midmark Tech Service when onsite because they may ask for information/pictures for documentation
purposes. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC
for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s
decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or
parts identification, contact Medical Tech Service at 844-856-1230. Thank you
2/6/26 AJinerson - Received email back from POC Barbara confirming scheduling tech visit for Weds. 2/11 with eta between 9am-11am.
POC onsite: Barbara Stoddard
Arrival instructions: Ask for Barbara Stoddard upon arrival.
2/6/26 AJinerson - Sent email to POC Barbara offering tech visit on Wednesday, 2/11 with arrival between 9am-11am.
2/6/26 AJinerson - Called Barbara to schedule tech visit. Went to VM of Dr. Daisy and Dr. Joukar. Left VM due to office being closed on Friday.
Mon. Weds. Thurs - open 9am-5pm
Site hours per voicemail recording.
26/2026jsells
office is closed, left a voicemail with the work order number and let them know someone would be calling them to schedule the onsite visit
🔧Work Performed
Examined , attempted to run a cycle
unit fail to run a cycle , old unit (2005) Midmark support suggested may not be worth to repair , customer will decide
if they will proceed with $2600-3000 in parts to repair
2/24/26 MFranks - Midmark has notified us that the customer has decided not to proceed with repair. Please close work order.
🔍Technician Findings
M9 out of 2 year storage
⚠️Problem Description
Zone 1
NWD-unit is rusty
Tech will need to call Midmark Tech Service when onsite because they may ask for information/pictures for documentation
purposes. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC
for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s
decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or
parts identification, contact Medical Tech Service at 844-856-1230. Thank you
Email:Re: EMSAR Service Request - Dr Hossein Joukar - 1411 N Flagler Dr, Ste 6000 West Palm Beach, FL 33401 - WO-01350176
Completed Feb 6, 2026
From: barsto6@gmail.com
To: abby.jinerson@emsar.com
They can ask for me, Barbara.
On Fri, Feb 6, 2026, 12:27 PM Abby Jinerson <abby.jinerson@emsar.com <mailto:abby.jinerson@emsar.com> > wrote:
HI Barbara,
Yes. We have our technician, Rob Rivera, scheduled to visit on Wednesday, 2/11 with arrival between 9:00 a.m. – 11:00 a.m.
Please let us know who the on-site contact will be this day, along with any additional arrival instructions that we should make note of.
📧
Email:RE: EMSAR Service Request - Dr Hossein Joukar - 1411 N Flagler Dr, Ste 6000 West Palm Beach, FL 33401 - WO-01350176
Completed Feb 6, 2026
From: abby.jinerson@emsar.com
To: barsto6@gmail.com
HI Barbara,
Yes. We have our technician, Rob Rivera, scheduled to visit on Wednesday, 2/11 with arrival between 9:00 a.m. – 11:00 a.m.
Please let us know who the on-site contact will be this day, along with any additional arrival instructions that we should make note of. Thank you for confirming!
Best Regards,
Abby Jinerson
Account Service Coordinator
Work Phone: (512) 593-6038
abby.jinerson@emsar.
📧
Email:Re: EMSAR Service Request - Dr Hossein Joukar - 1411 N Flagler Dr, Ste 6000 West Palm Beach, FL 33401 - WO-01350176
Completed Feb 6, 2026
From: barsto6@gmail.com
To: abby.jinerson@emsar.com
Hello,
This day and time works for me. Please books and let ne know if it is confirmed? See you then.
Barbara
On Fri, Feb 6, 2026, 10:20 AM Abby Jinerson <abby.jinerson@emsar.com <mailto:abby.jinerson@emsar.com> > wrote:
Good morning, Barbara,
I'm following up regarding scheduling our technician's visit for the repair service needed on the Midmark M9 Sterilizer at the below location.
Dr Hossein Joukar - 1411 N Flagler
📧
Email: EMSAR Service Request - Dr Hossein Joukar - 1411 N Flagler Dr, Ste 6000 West Palm Beach, FL 33401 - WO-01350176
Completed Feb 6, 2026
To: barsto6@gmail.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Dr Hossein Joukar - 1411 N Flagler Dr, Ste 6000 West Palm Beach, FL 33401 - WO-01350176
Body:
Good morning, Barbara,
I'm following up regarding scheduling our technician's visit for the repair service needed on the Midmark M9 Sterilizer at the below location.
Dr Hossein Joukar - 1411 N Flagler Dr, Ste 6000 West Palm Beach, FL 33401
We currently have our technician available to vi
📋
Outbound to +15616596756
Completed Feb 6, 2026
2/6/26 AJinerson - Called Barbara to schedule tech visit. Went to VM of Dr. Daisy and Dr. Joukar. Left VM due to office being closed on Friday.
Mon. Weds. Thurs - open 9am-5pm
Site hours per voicemail recording.
📋
Outbound to +15616596756
Completed Feb 6, 2026
office is closed, left a voicemail with the work order number and let them know someone would be calling them to schedule the onsite visit
📅
WO-01350176 - Repair - M9 (Series) Sterilizer - West Palm Beach - Dr Hossein Joukar
Feb 11, 2026 9:00am – 11:00am
Work Order: WO-01350176
Account: MIDMARK
Customer Case Number: SR 1533992
Location: Dr Hossein Joukar
Address: 1411 N Flagler Dr, Ste 6000, West Palm Beach, FL 33401
Manufacturer: Midmark
Model #: M9 (Series) Sterilizer
Serial #: V190891
Contact Name: Barbara Stoddard
Contact Phone: 15616596756
Cont
PDF
00565903 SRA
Feb 6, 2026
PDF
00565903_SRA(2).pdf
Feb 11, 2026
Timeline
📞
Case Linked Feb 5, 5:40 PM
Case Number:00565903
Subject:Repair
Status:Closed
📋
▶
2
Work Order Created Feb 6, 9:40 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
👷
▶
2
Technician Assigned Feb 6, 10:21 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:36m
🗓️
▶
2
Status: Scheduled Feb 6, 12:23 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2026-02-11T14:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Rob RiveraFeb 11, 10:53 AM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 22h
✔️
Status: Completed by Rob RiveraFeb 11, 12:48 PM
From:Tech On Site
To:Completed
Duration in Previous:1h 55m
⏱️
3x Labor Added Feb 11, 11:29 PM
Type:Labor, Travel
Status:Open
Qty:1.5, 46
⚠️
Status: Incomplete by Rob RiveraFeb 11, 11:40 PM
From:Completed
To:Incomplete
Duration in Previous:10h 51m
⚠️8.0 business days
✔️
Status: Completed by Rob RiveraFeb 24, 8:40 AM
From:Incomplete, Completed
To:Completed, Closed
Duration in Previous:12d 8h, 0m
⏳2.0 business days
📄
Status: Ready to Bill by Nancy SuarezFeb 25, 4:23 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 7h
📨
▶
3
Status: Invoice Pending Feb 26, 12:30 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-254980
Bottlenecks
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Completed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)