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WO-01350177 ↗ ServiceMax

BARNES KASSON EMS • Preventive Maintenance • PSM

📍 BARNES KASSON EMS — 2872 TURNPIKE STREET, Susquehanna PA, 18847

Feb 6, 2026 → Feb 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (3 biz days early)
Active: 11 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
▶ Clock Running
Status: Created
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 6 → Feb 9, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 1 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Feb 9 → Feb 24, 2026
10 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 11 of ? biz days used
Created: Feb 6, 2026 Completed: Feb 24, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 6 → Feb 6 Created ▶ Running 0 0
Feb 6 → Feb 9 Ready for Scheduling ▶ Running 1 1
Feb 9 → Feb 9 Assigned ▶ Running 0 1
Feb 9 → Feb 24 Scheduled ▶ Running 10 11
Feb 24 → Feb 24 Tech On Site ▶ Running 0 11
Dispatch 0.0d
Coordinators 12.4d
Field Work 1.3d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
12.4 days
Over SLA
Field Work
1.3 days
Billing
0.0 days
Created: Feb 6, 2026 Due: Feb 27, 2026 Completed: Feb 24, 2026 (3 days early)
📅
12.0 days Total Age
⏱️
10.4d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
12.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00558560
2/5 chat'd EMS to add to ebt side
Closed
Q-00031991 PM 1 Stryker power stretcher 1 manual fastener 1 Ferno Power cot 1 stat trac fastener https://www.ebiotrack.com/inspection.php?iid=32933
Priority
High
Origin
Phone
Reason
New Case
Contact
Chad Wallace
Owner
Sherry Reich
Created
Jan 13, 2026
Work Orders from this Case (1)
WO-01350177 (current) Invoiced
Preventive Maintenance • Erwin Forster
Created: Feb 6, 2026 • Closed: Feb 24, 2026
Completed with significant delays
Invoiced • 189 days old
🚨
Primary Delay 10.4 days stuck in "Scheduled"
⏱️
Total Delay 12.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
10.4d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.7d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/24 EForster: Travel covered on WO-1350172.

Stryker Power Pro (asset 13316678) needs qoute for the following service.

6500-001-177 Cover, Caster Mount

6082-002-012 Caster Assembly

6500-001-211 Hose, Rod Side

2/9 KSmith -- Scheduled for 2/24 with POC. 10am-12pm on WO-01350172

2/9 KSmith -- Sent email to schedule for 2/24 on WO-01350172

This service needs to be scheduled with PMs for BARNES KASSON EMS, and for NORTHERN WAYNE FIRE COMPANY, INC.. WO-01350172 & WO-01350175


ALL units will be located at THOMPSON HOSE CO, 53 Water Street, Thompson, PA 18465


***BILLING REVIEW**

*Travel will be split between all 3 locations, this has been approved by Lauren Oberg.

2 hours time in travel and 114 miles per location should be billed.


**This is quoted from Erwin Forster

🔧 Work Performed
Ferno Washington Inc - POWERFlexx (Series) Serial #: 19N-352923 - Asset ID: 13316673 TBD - on Serial #: N/A - Asset ID: 13316674 Stryker Medical - 6500 PowerPro Serial #: 090439774 - Asset ID: 13316678 Ferno Washington Inc - Model 175 (Series) Serial #: 08-100036 - Asset ID: 13316679
🔍 Technician Findings
Stryker Power Pro (asset 13316678) needs quote for the following service. 6500-001-177 Cover, Caster Mount 6082-002-012 Caster Assembly 6500-001-211 Hose, Rod Side
⚠️ Problem Description
Q-00031991 PM 1 Stryker power stretcher 1 manual fastener 1 Ferno Power cot 1 stat trac fastener https://www.ebiotrack.com/inspection.php?iid=32933

Timeline

📞
Case Linked Jan 13, 12:38 PM
Case Number: 00558560
Subject: 2/5 chat'd EMS to add to ebt side
Status: Closed
🚨 18.0 business days
📋
▶
2 Work Order Created Feb 6, 9:41 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Feb 9, 3:31 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 5h
🗓️
▶
2 Status: Scheduled Feb 9, 4:06 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-24T16:00:00.000+0000
🚨 11.0 business days
🔧
Status: Tech On Site by Erwin Forster Feb 24, 12:07 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 20h
✔️
Status: Completed by Erwin Forster Feb 24, 4:56 PM
From: Tech On Site
To: Completed
Duration in Previous: 4h 48m
⏱️
▶
2 4x Labor Added Feb 24, 10:38 PM
4x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Completed
To: Closed
Duration in Previous: 5h 43m
⏳ 4.2 business days
⏱️
▶
2 2x Labor Added Mar 2, 9:15 AM
2x Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 5d 10h, 0m
💰
Status: Invoiced by Diane Patton Mar 2, 9:21 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 109.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-255307

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 10.4 business days (threshold: 2.0 business days)
Exceeded by 8.4 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00558560
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
MedPro
Technician
Erwin Forster
Scheduled
Feb 24, 11:00 AM
Created
Feb 6, 9:41 AM
Invoice #
SM-255307

Work Details (6)

Name Type Status Qty Amount Date
WL-03118840 Labor Open 0.5 $205.00 Feb 24, 10:38 PM
WL-03118841 Labor Open 0.25 $57.00 Feb 24, 10:38 PM
WL-03118842 Labor Open 0.5 $205.00 Feb 24, 10:38 PM
WL-03118843 Labor Open 0.25 $57.00 Feb 24, 10:38 PM
WL-03125752 Labor Open 2 $260.00 Mar 2, 9:15 AM
WL-03125753 Travel Open 114 $83.22 Mar 2, 9:15 AM

Details