Primary Delay19.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay18.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
19.0d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
2.6d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
1.3d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/5/26 AJinerson - Received email back from Abigail confirming tech visit for Monday, 3/9 between 1130am-130pm, requesting a phone call from tech when they are about 20 mins out from site, so that Abigail can meet them on-site.
POC: Abigail Bynum - 678-921-9809
Arrival Instructions: Please have tech call Abigail when they are about 20-30 mins away so Abigail can meet them on-site.
Site will be closed, but Abigail will come to office and let tech in/assist.
3/5/26 AJinerson - Sent email to Abigail offering tech visit on Monday, 3/9 with eta between 1130am-130pm.
3/5/26 AJinerson - Called site to schedule tech visit. Spoke with operator who provided me with an email instead to schedule services, but this is for scheduling patient services. she could not transfer me to site.
rxvantage@villagemd.com
🔧Work Performed
performed Annual Equipment Electrical Safety Test And Calibration Service
🔍Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service needed
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
# of pieces: 38
https://www.ebiotrack.com/inspection.php?iid=32925
📧
Email:RE: [External] EMSAR Service Request - VM Post Oak - (GA71-S50152) - 2155 Post Oak Tritt Road Marietta, GA 30062 - WO-01350183
Completed Mar 5, 2026
From: abby.jinerson@emsar.com
To: abynum2@villagemedical.com
Hi Abigail,
We will have our technician, Henry Holmes, scheduled to visit on Monday, 3/9 with arrival between 11:30 a.m. – 1:30 p.m.
I have noted for Henry to call you when he is on the way and 20-30 minutes out, so you can meet him on-site.
The phone number we have listed to call you at is 678-921-9809.
Please let us know if there are any additional arrival instructions that we should make note of
📧
Email:Re: [External] EMSAR Service Request - VM Post Oak - (GA71-S50152) - 2155 Post Oak Tritt Road Marietta, GA 30062 - WO-01350183
Completed Mar 5, 2026
From: abynum2@villagemedical.com
To: abby.jinerson@emsar.com
The date works for me, but the office is closed. Rather than me sitting in a closed office, can I be called once they are on their way and then head over. It takes me about 20 minutes to drive over.
Please let me know,
Abigail L. Bynum, BBA
Practice Manager II, Kennesaw & Marietta
T: 678-921-9809 (calls or text)
F: 678-921-9809
www.villagemedical.com <https://protect.checkpoint.com/v2/r01/___http://www.villagemedical.com
📧
Email: EMSAR Service Request - VM Post Oak - (GA71-S50152) - 2155 Post Oak Tritt Road Marietta, GA 30062 - WO-01350183
Completed Mar 5, 2026
To: abynum2@villagemedical.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - VM Post Oak - (GA71-S50152) - 2155 Post Oak Tritt Road Marietta, GA 30062 - WO-01350183
Body:
Good morning, Abigail,
I'm reaching out to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the below location.
VM Post Oak - (GA71-S50152) - 2155 Post Oak Tritt Road Marietta, GA 30062
We currently have our technician available to vi
📋
Outbound to +17709710633
Completed Mar 5, 2026
3/5/26 AJinerson - Called site to schedule tech visit. Spoke with operator who provided me with an email instead to schedule services, but this is for scheduling patient services. she could not transfer me to site.
rxvantage@villagemd.com
Mar 5, 2026 1:59pm
@Henry Holmes Hi Henry! This site is scheduled for 2nd stop on Monday, 3/9. However, the site will be closed, but the POC will meet you and assist you inside. Please call Abigail when you are about 20-30 mins away so Abigail can meet you on-site.
POC: Abigail Bynum - 678-921-9809
Arrival Instructions: Please have tech call Abigail when they are about 20-30 mins away so Abigail can meet them on-site. Site will be closed, but Abigail will come to office and let tech in/assist.
📅
WO-01350183 - Inspection - DD: 5/6/2026 - - Marietta - VM Post Oak - (GA71-S50152)
Mar 9, 2026 11:30am – 2:30pm
Work Order: WO-01350183
Account: VillageMD
Customer Case Number:
Location: VM Post Oak - (GA71-S50152)
Address: 2155 Post Oak Tritt Road, Marietta, GA 30062
Manufacturer:
Model #:
Serial #:
Contact Name: Abigail Bynum
Contact Phone: 770-971-0633
Contact Email: abynum2@villagemedical.com
Due Date
Timeline
📞
Case Linked Feb 6, 6:00 AM
Case Number:00565951
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Feb 6, 9:51 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨19.0 business days
👷
▶
2
Technician Assigned Mar 5, 12:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:27d 2h
🗓️
▶
2
Status: Scheduled Mar 5, 1:58 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2026-03-09T15:30:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Henry HolmesMar 9, 12:53 PM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 21h
🚗
Status: Tech Off Site by Henry HolmesMar 9, 1:48 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:55m
⏱️
▶
2
5x Labor Added Mar 9, 11:54 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Henry Holmes
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:10h 7m, 0m
📄
▶
2
Status: Ready to Bill Mar 10, 4:59 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳3.9 business days
🧾
Invoice Created Mar 15, 11:32 PM
Invoice Number:SM-256111
Bottlenecks
Ready for Scheduling
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)