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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350191 ↗ ServiceMax

Wellpath LLC • Repair • P3

📍 Davidson County Behavioral Care Center — 433 Gay Street, Nashville TN, 37201

Feb 6, 2026 → Feb 19, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Feb 11, 2026
✗ SLA Missed (2 biz days late)
Active: 5 biz days
Paused: 4 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 6 → Feb 9, 2026
1 business day (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Entered
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: L2 Screening
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 1 of 3 biz days used
⏸4d
⏸ Clock Paused
Status: Awaiting Parts
Feb 9 → Feb 13, 2026
4 business days (not counted)
0d
▶ Clock Running
Status: Reschedule
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Assigned
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 2 of 3 biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 19, 2026
2 business days (counted)
Running total: 4 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Feb 19 → Feb 20, 2026
1 business day (counted)
Running total: 5 of 3 biz days used
Created: Feb 6, 2026 Completed: Feb 20, 2026
Business Days Used 5 / 3
0 3d budget +2d over
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Feb 6 → Feb 6 Created ▶ Running 0 0 / 3
Feb 6 → Feb 9 Ready for Scheduling ▶ Running 1 1 / 3
Feb 9 → Feb 9 Entered ▶ Running 0 1 / 3
Feb 9 → Feb 9 L2 Screening ▶ Running 0 1 / 3
Feb 9 → Feb 13 Awaiting Parts ⏸ Paused 4 —
Feb 13 → Feb 16 Reschedule ▶ Running 0 1 / 3
Feb 16 → Feb 17 Assigned ▶ Running 1 2 / 3
Feb 17 → Feb 19 Scheduled ▶ Running 2 4 / 3
Feb 19 → Feb 20 Tech On Site ▶ Running 1 5 / 3
Dispatch 0.2d
Material Management 4.8d
Coordinators 6.8d
Field Work 1.1d
Billing 4.0d
✗ SLA Missed
Dispatch
0.2 days
Material Management
4.8 days
Over SLA
Coordinators
6.8 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
4.0 days
Over SLA
Created: Feb 6, 2026 Due: Feb 18, 2026 Completed: Feb 20, 2026 (1 days late)
📅
9.5 days Total Age
⏱️
4.8d in Awaiting Parts Longest Stage
🔄
12 transitions Status Changes
⚠️
9.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00565800
Follow up to WO-01339912
Closed
Q-00032391 Follow up to WO-01339912 Exam bed repair I checked all fuses of chair I checked power was coming into chair. Chair does not give an audible beep I when being plugged in. Chair will need a new PC Board. Part #002-10083-01
Priority
High
Origin
Created From WO
Reason
New Case
Contact
KEENAN IVERSON
Owner
Kimberly Hardison
Created
Feb 5, 2026
Work Orders from this Case (1)
WO-01350191 (current) Invoiced
Repair • Michael Swingle
Created: Feb 6, 2026 • Closed: Feb 19, 2026
Completed with minor delays
Invoiced • 188 days old
🚨
Primary Delay 4.8 days stuck in "Awaiting Parts"
⏱️
Total Delay 9.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
4.8d / 3.0d SLA
Reschedule
0.8d / 2.0d SLA
Assigned
1.0d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/28/26 DPatton -invoice submitted through Wellpath portal

2/17 MOwens Keenan replied back that 2/19 after 11am works for the repair visit.

2/17 MOwens Sent email to Keenan requesting to schedule the repair visit for the first opening on 2/19 between 11am-5pm.

2/12/26 SReich

Your shipment

1ZE444250345606135

Estimated delivery

Tomorrow, February 13, between 9:45 A.M. - 1:45 P.M. 

Order No: 754533 Customer PO No: PO016191 Customer: EMSAR Inc Ship To Name: Davidson County Behavioral Care Center Ship To Address: 433 Gay Street Ship To City/State: Nashville, TN 37201 Waybill (Tracking #): 1ZE444250345606135 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 11-FEB-2026 LINE NO: 1.1 QTY: 1 ITEM: CHRG-FRT SERIAL #: DESCRIPTION: FREIGHT LINE NO: 2.1 QTY: 1 ITEM: 002-10083-01 SERIAL #: DESCRIPTION: KIT, 225/627 MAIN PC BOARD

2/9 MOwens RTD. Part order is not found in the WO.

🔧 Work Performed
I removed old PC board and replaced it with a new one sent to the customer. I tested all functions of the chair. Everything working as intended.
🔍 Technician Findings
I arrived on site to change out the PC board on the unit.
⚠️ Problem Description
Q-00032391 Follow up to WO-01339912 Exam bed repair I checked all fuses of chair I checked power was coming into chair. Chair does not give an audible beep I when being plugged in. Chair will need a new PC Board. Part #002-10083-01

Timeline

📞
Case Linked Feb 5, 1:47 PM
Case Number: 00565800
Subject: Follow up to WO-01339912
Status: Closed
📋
▶
2 Work Order Created Feb 6, 10:03 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 2.0 business days
🆕
Status: Entered by Melissa Owens Feb 9, 11:01 AM
From: Ready for Scheduling
To: Entered
Duration in Previous: 3d 0h
🔍
Status: L2 Screening by Kimberly Hardison Feb 9, 12:20 PM
From: Entered
To: L2 Screening
Duration in Previous: 1h 18m
📦
▶
2 Parts Requested Feb 9, 12:32 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 11m
⚠️ 5.0 business days
🔩
▶
2 2x Parts Added Feb 13, 12:29 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 3d 23h
⏳ 1.0 business days
👷
▶
2 Technician Assigned Feb 16, 9:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Reschedule
To: Assigned
Duration in Previous: 2d 21h
⏳ 1.0 business days
🗓️
▶
2 Status: Scheduled Feb 17, 10:13 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-19T19:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by MICHAEL SWINGLE Feb 19, 2:29 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 4h
⏱️
▶
3 5x Labor Added Feb 19, 10:52 PM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by MICHAEL SWINGLE
From: Tech On Site
To: Completed
Duration in Previous: 8h 24m
🏁
Status: Closed by MICHAEL SWINGLE
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 3.1 business days
📄
Status: Ready to Bill by Diane Patton Feb 24, 9:35 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 10h
⏳ 4.0 business days
📨
▶
2 Status: Invoice Pending Feb 28, 1:36 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255250

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Awaiting Parts
Duration: 4.8 business days (threshold: 3.0 business days)
Exceeded by 1.8 business days
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00565800
Closed
📦
Parts Order 00089954
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Repair
Branch
Edge
Technician
Michael Swingle
Scheduled
Feb 19, 2:00 PM
Created
Feb 6, 10:03 AM
Invoice #
SM-255250

Work Details (7)

Name Type Status Qty Amount Date
WL-03105023 Parts Open 1 $1,332.45 Feb 13, 12:29 PM
WL-03105024 Expenses Open 1 $22.56 Feb 13, 12:29 PM
WL-03113280 Labor Open 0.45 $74.50 Feb 19, 10:52 PM
WL-03113281 Labor Open 1.3833333333333 $223.50 Feb 19, 10:52 PM
WL-03113282 Labor Open 1.1666666666667 $186.25 Feb 19, 10:52 PM
WL-03113283 Travel Open 10 $0.00 Feb 19, 10:52 PM
WL-03113284 Travel Open 55 $0.00 Feb 19, 10:52 PM

Details