4/6/26 AJinerson - Called POC listed on WO, Mark Miller, who informed me that he retired in 2024 and would please like his contact deleted.
New POC is Bethany Hilliard.
4/3/26 AJinerson - Sent email as it's after hours - offering tech visit on Monday, 4/20 with eta between 1030am-1230pm.
2/25/26 – RBerry: Due date is incorrect and should be updated to the end of April. Order type is also incorrect. Returned to Dispatch for correction.
🔧Work Performed
4/20 DI: ARRIVED TO SITE AND CHECKED IN WITH SECURITY / CUSTOMER. COMPLETED ANNUAL INSPECTION SERVICE OF 46 DEVICES (37 PASS / 9 FAIL). REVIEWED EQUIPMENT LIST WITH CUSTOMER AND VERIFIED THAT ALL EQUIPMENT HAD BEEN LOCATED & INSTPECTED. ADVISED CUSTOMER OF EQUIPMENT STATUS. RETURNED ALL PASSING DEVICES TO SERVICE
🔍Technician Findings
4/20 DI: ANNUAL INSPECTION SERVICE
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
# of pieces : 42
https://www.ebiotrack.com/inspection.php?iid=32927
📧
Email:RE: EMSAR Service Request - Dodge SP - 2971 Old Bethel Church Road Chester, GA 31012 - WO-01350193
Completed Apr 20, 2026
From: abby.jinerson@emsar.com
To: bhilliard@TeamCenturion.com
Good morning, Bethany,
I’m reaching out regarding our technician’s scheduled service visit for today, 4/20.
I just received notice from our technician that his arrival time is now closer to 1:15 p.m. today, 4/20.
We apologize for any delay. Please let us know if you have any questions or concerns on this as well. Thank you!
Best Regards,
Abby Jinerson
Account Service Coordinator
W
📧
Email:RE: EMSAR Service Request - Dodge SP - 2971 Old Bethel Church Road Chester, GA 31012 - WO-01350193
Completed Apr 6, 2026
From: abby.jinerson@emsar.com
To: bhilliard@TeamCenturion.com
Good afternoon, Bethany,
We will have our technician, Dylan Ingraham, scheduled to visit on Monday, 4/20 with arrival between 10:30 a.m. – 12:30 p.m.
Please see attached list of tools that Dylan will need to bring on-site with him to perform this service.
Please let us know who the on-site contact will be, along with any additional arrival instructions that we should make note of. Thank you for confirming!
📧
Email:Re: EMSAR Service Request - Dodge SP - 2971 Old Bethel Church Road Chester, GA 31012 - WO-01350193
Completed Apr 6, 2026
From: bhilliard@TeamCenturion.com
To: abby.jinerson@emsar.com
Good Morning,
Received and this will work for us at Dodge . I will advise security of the upcoming scheduled appointment.
Thanks,
Bethany Hilliard, RN
Health Service Administrator
Dodge State Prison
Healthcare beyond patient care,
healthcare for humanity.
Dodge State Prison
2971 Old Bethel Church Rd
Chester Ga 31012
Direct: 478-358-7232
Mobile: 229-318-0393
bhilliard@teamcenturion.com | TeamCenturion.
📧
Email: EMSAR Service Request - Dodge SP - 2971 Old Bethel Church Road Chester, GA 31012 - WO-01350193
Completed Apr 6, 2026
To: bhilliard@teamcenturion.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Dodge SP - 2971 Old Bethel Church Road Chester, GA 31012 - WO-01350193
Body:
Good morning, Bethany,
I'm reaching out to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the below location.
Dodge SP - 2971 Old Bethel Church Road Chester, GA 31012
We currently have our technician available to visit on Monday, 4/20, with estim
📋
Outbound to +14783587232
Completed Apr 6, 2026
4/6/26 AJinerson - Called Bethany Hilliard at 478-358-7232. Went to VM but no option to actually leave VM. Message cut off and call disconnected.
📋
Outbound to +15403218191
Completed Apr 6, 2026
4/6/26 AJinerson - Called POC listed on WO, Mark Miller, who informed me that he retired in 2024 and would please like his contact deleted.
New POC is Bethany Hilliard.
📧
Email: EMSAR Service Request - Dodge SP - 2971 Old Bethel Church Road Chester, GA 31012 - WO-01350193
Completed Apr 3, 2026
To: mmiller10@teamcenturion.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Dodge SP - 2971 Old Bethel Church Road Chester, GA 31012 - WO-01350193
Body:
Good afternoon, Mark,
I'm reaching out to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the below location.
Dodge SP - 2971 Old Bethel Church Road Chester, GA 31012
We currently have our technician available to visit on Monday, 4/20, with estima
Apr 6, 2026 11:41am
@Dylan Nakoff Hi Dylan - this site has an updated POC. However, the POC that was included on this WO (Mark Miller) retired in 2024 and is requesting us to please delete him as a contact for this location. Are we able to delete him permanently from this location, so that he does not get any accidental calls like this in the future?
Work Order: WO-01350193
Account: Centurion of Georgia
Customer Case Number:
Location: Dodge SP
Address: 2971 Old Bethel Church Road, Chester, GA 31012
Manufacturer:
Model #:
Serial #:
Contact Name: Bethany Hillliard
Contact Phone: 478-358-7232
Contact Email: bhilliard@teamcenturion.com
Due Date:
Timeline
📞
Case Linked Feb 6, 6:00 AM
Case Number:00565953
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Feb 6, 10:15 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨13.0 business days
🆕
Status: Entered by Rhea BerryFeb 25, 11:03 AM
From:Ready for Scheduling
To:Entered
Duration in Previous:19d 0h
📅
Status: Ready for Scheduling by Sherry ReichFeb 25, 4:02 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:4h 59m
🚨28.0 business days
👷
▶
2
Technician Assigned Apr 3, 5:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:37d 0h
⏳1.9 business days
🗓️
▶
2
Status: Scheduled Apr 6, 4:50 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2026-04-20T14:30:00.000+0000
🚨10.9 business days
🔧
Status: Tech On Site by Dylan IngrahamApr 20, 4:32 PM
From:Scheduled
To:Tech On Site
Duration in Previous:13d 23h
⏱️
▶
2
6x Labor Added Apr 20, 10:34 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Dylan Ingraham
From:Tech On Site
To:Completed
Duration in Previous:6h 2m
🏁
Status: Closed by Dylan IngrahamApr 21, 8:38 AM
From:Completed
To:Closed
Duration in Previous:10h 3m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonApr 22, 10:17 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 1h, 0m
⏳3.0 business days
🧾
Invoice Created Apr 26, 10:09 PM
Invoice Number:SM-259807
Bottlenecks
Ready for Scheduling
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days
Entered
Duration: 5.0 business hours (threshold: 4.0 business hours)
Exceeded by 1.0 business hours
Ready for Scheduling
Duration: 27.4 business days (threshold: 1.0 business days)
Exceeded by 26.4 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 6.9 business hours
Scheduled
Duration: 10.4 business days (threshold: 2.0 business days)
Exceeded by 8.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)