Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350307 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Ark & Bark Animal Hospital — 1563 Georgia St NE, Ste 2 Palm Bay, Palm Bay FL, 32907

Feb 6, 2026 → Feb 13, 2026

✅ Completed
P4 4 business days from creation
Target: Feb 12, 2026
🕐 Clock stopped: Completed (Feb 13)
✗ SLA Missed (1d late)
Dispatch 0.0d
Material Management 0.4d
Coordinators 6.8d
Field Work 0.4d
Billing 1.6d
✗ SLA Missed
Dispatch
0.0 days
Material Management
0.4 days
Coordinators
6.8 days
Over SLA
Field Work
0.4 days
Billing
1.6 days
Over SLA
Created: Feb 6, 2026 Due: Feb 13, 2026 Completed: Feb 13, 2026 (on time)
📅
5.7 days Total Age
⏱️
3.9d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
6.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00566117
Repair
Closed
Travel Zone 1 Dispatch Type Repair Email ark.n.barkvetclinic@gmail.com PROBLEM SUMMARY NWD C232 ADDITIONAL NOTES Shipping parts VIA UPS 2nd Day Air - Please do not call to schedule service until after 10:00 AM. Contact Marianne Farris on her cell at 321-795-0316 to schedule service. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you! For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
Priority
Critical
Origin
Web
Reason
New Case
Contact
Marianne Farris
Owner
Leona Coonrod
Created
Feb 6, 2026
Work Orders from this Case (1)
WO-01350307 (current) Invoiced
Repair • Anthony Wright
Created: Feb 6, 2026 • Closed: Feb 13, 2026
Completed with minor delays
Invoiced • 97 days old
🚨
Primary Delay 3.9 days stuck in "Scheduled"
⏱️
Total Delay 6.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Assigned
1.6d / 0.5d SLA
Awaiting Parts - Customer
0.4d
Scheduled
3.9d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.6d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/10/26 AJinerson - Called and spoke with Marianne who confirmed she received parts this morning. Confirmed scheduling tech visit for Friday, 2/13 (offered arrival between 9am-11am) However, they need arrival closer to 11am, no earlier. I asked if afternoon appt. would be better, but they said no, 11am is best for them. 

POC onsite: Marianne Farris 

Arrival instructions: None, Marianne has parts.


2/10/26 AJinerson - Parts delivered onsite today, 2/10.


02/09/2026 LHill-LM at 321-507-7101 for Marianne Farris trying to schedule tech visit. Parts ETA is 02/10.


02/09/2026 LHill tracked pkg.-Your shipment

1ZE444250270321067

Estimated delivery

Tomorrow, February 10 by 9:00 P.M.



02/06/2026 EMartin

Order No: 754120


Customer PO No: SR1533066


Customer: Ark & Bark Animal Hospital


Service Request NO: 1533066


  


Ship To Name: Ark & Bark Animal Hospital


Ship To Address: 1563 Georgia St NE Ste 2   


Ship To City/State: Palm Bay, FL 32907-2565


Waybill (Tracking #): 1ZE444250270321067


Carrier: UPS-Air-2nd Day Air


  


The following items have shipped from Midmark Corporation on: 06-FEB-2026


  


LINE NO: 1.1 QTY: 1 ITEM: 002-10017-00 SERIAL #: DESCRIPTION: Kit, M11 115V Manifold


LINE NO: 2.1 QTY: 1 ITEM: 002-0360-00 SERIAL #: DESCRIPTION: FILTER KIT


LINE NO: 3.1 QTY: 2 ITEM: 050-2347-00 SERIAL #: DESCRIPTION: DOOR SPRING

2/6/26 AJinerson - Marianne called back and confirmed midmark shipping parts and will follow up to schedule once we have ETA. 


2/6/26 AJinerson - Called Marianne on cell per prob. description and left VM that we are currently awaiting parts and will follow up to schedule once we have eta on parts. Left number in case they have any further questions or concerns as well prior to then. 


2/6/26 lcoonrod

got message to call back at another time. sending email.

🔧 Work Performed
2/13/26 AMW - Located autoclave and confirmed issue. Chamber will not fill. Fill filter was missing. Installed new filters, door spring, and fill/vent valve body assembly. Performed function test. Equipment passed all tests. Notified POC of equipment status
🔍 Technician Findings
2/13/26 AMW - Located autoclave and confirm issue. Install new parts and perform function test. Notify POC of equipment status.
⚠️ Problem Description
Travel Zone 1 Dispatch Type Repair Email ark.n.barkvetclinic@gmail.com PROBLEM SUMMARY NWD C232 ADDITIONAL NOTES Shipping parts VIA UPS 2nd Day Air - Please do not call to schedule service until after 10:00 AM. Contact Marianne Farris on her cell at 321-795-0316 to schedule service. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you! For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Feb 6, 12:19 PM
Case Number: 00566117
Subject: Repair
Status: Closed
📋
▶
2 Work Order Created Feb 6, 1:34 PM
Work Order Created → 3x Parts Added
🔩
3x Parts Added
Type: Parts
Status: Open
Qty: 1, 2
📅
Status: Ready for Scheduling by Leona Coonrod Feb 6, 1:41 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 7m
👷
▶
3 Status: Assigned Feb 6, 2:25 PM
Status: Assigned → Technician Assigned → Status: Awaiting Parts - Customer
👷
Technician Assigned by Abby Jinerson
Technician: Anthony Wright
👤
Status: Awaiting Parts - Customer by Abby Jinerson
From: Assigned
To: Awaiting Parts - Customer
Duration in Previous: 2m
📅
Status: Ready for Scheduling by Erin Martin Feb 6, 5:20 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 2h 51m
⏳ 1.8 business days
👷
▶
2 Technician Assigned Feb 9, 2:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 20h
🗓️
▶
2 Status: Scheduled Feb 10, 12:02 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-13T16:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Anthony Wright Feb 13, 10:51 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 22h
⏱️
3x Labor Added Feb 13, 11:53 AM
Type: Labor, Travel
Status: Open
Qty: 1, 45, 28
⏱️
2x Labor Added Feb 13, 12:02 PM
Type: Labor
Status: Open
Qty: 1.75, 0.5
✔️
▶
2 Status: Completed Feb 13, 1:47 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Anthony Wright
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.0 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 18, 2:10 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 0h
📨
▶
3 Status: Invoice Pending Feb 19, 12:13 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-254366

Bottlenecks

Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours
Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Scheduled
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

📞
Case 00566117
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Anthony Wright
Scheduled
Feb 13, 11:00 AM
Created
Feb 6, 1:34 PM
Invoice #
SM-254366

Work Details (8)

Name Type Status Qty Amount Date
WL-03095379 Parts Open 1 $0.00 Feb 6, 1:34 PM
WL-03095380 Parts Open 2 $0.00 Feb 6, 1:34 PM
WL-03095381 Parts Open 1 $0.00 Feb 6, 1:34 PM
WL-03104902 Labor Open 1 $0.00 Feb 13, 11:53 AM
WL-03104905 Travel Open 45 $110.00 Feb 13, 11:53 AM
WL-03104906 Travel Open 28 $0.00 Feb 13, 11:53 AM
WL-03104911 Labor Open 1.75 $192.50 Feb 13, 12:02 PM
WL-03104912 Labor Open 0.5 $0.00 Feb 13, 12:02 PM

Details