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WO-01350365 ↗ ServiceMax

CITY OF LONDON DIVISION OF FIRE & EMS • Preventive Maintenance • PSM

📍 City of London Division of Fire & EMS — 103 E. High Street, London OH, 43140

Feb 6, 2026 → Feb 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (5 biz days early)
Active: 9 biz days
🕐 Clock stopped: Invoiced (Feb 20, 2026)
▶ Clock Running
Status: Created
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Feb 6 → Feb 11, 2026
3 business days (counted)
Running total: 3 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 20, 2026
6 business days (counted)
Running total: 9 of ? biz days used
Created: Feb 6, 2026 Invoiced: Feb 20, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 6 → Feb 6 Created ▶ Running 0 0
Feb 6 → Feb 6 Ready for Scheduling ▶ Running 0 0
Feb 6 → Feb 11 Assigned ▶ Running 3 3
Feb 11 → Feb 20 Scheduled ▶ Running 6 9
Dispatch 0.0d
Coordinators 10.5d
Field Work 1.0d
Billing 5.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
10.5 days
Over SLA
Field Work
1.0 days
Billing
5.3 days
Over SLA
Created: Feb 6, 2026 Due: Feb 27, 2026 Completed: Feb 20, 2026 (7 days early)
📅
9.2 days Total Age
⏱️
7.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
13.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
17 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00565148
waiting on response - PMs needed @ City of London Division of Fire & EMS
Closed
Q-00032394 Annual PM needed for equipment listed below. iNLine (Series) 32125 iNLine (Series) 36719 iNLine (Series) 35096 Model 59-T PowerTraxx 19N-409179 Model 59-T PowerTraxx 19N-409178 Model 59-T PowerTraxx 19N-409180 Pro 28Z 20F-006356 Pro 28Z 20F-006354 Pro 28Z 20F-006355 iNX 21S-023331 https://www.ebiotrack.com/inspection.php?iid=32895
Priority
Standard
Origin
Phone
Reason
New Case
Contact
Nathan Pritchard
Owner
Kimberly Hardison
Created
Feb 4, 2026
Work Orders from this Case (1)
WO-01350365 (current) Invoiced
Preventive Maintenance • Scott R Roberts
Created: Feb 6, 2026 • Closed: Feb 20, 2026
Completed with significant delays
Invoiced • 188 days old
🚨
Primary Delay 7.0 days stuck in "Scheduled"
⏱️
Total Delay 13.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
3.5d / 0.5d SLA
Scheduled
7.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
2.2d / 1.0d SLA
Ready to Bill
5.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/11/2026 CRamen Nathan returned call and scheduled for Friday 2/20/2026 with tech arrival between 8-10am. 


2/10/2026 CRamen left a vm for a returned call to schedule for Friday 2/20/2026 with tech arrival between 8-10am. Logged email. Placeholder Set


2/6/2026 CRamen left a vm for a returned call to schedule for Friday 2/20/2026 with tech arrival between 8-10am. 

🔧 Work Performed
Ferno Washington Inc - iNX Serial #: 21S-023331 - Asset ID: 13335659 Ferno Washington Inc - Pro 28Z Serial #: 20F-006356 - Asset ID: 13335662 Ferno Washington Inc - Model 59-T PowerTraxx Serial #: 19N-409179 - Asset ID: 13335657 Ferno Washington Inc - Model 59-T PowerTraxx Serial #: 19N-409178 - Asset ID: 13335661 Ferno Washington Inc - Model 59-T PowerTraxx Serial #: 19N-409180 - Asset ID: 13335663 Ferno Washington Inc - Pro 28Z Serial #: 20F-006354 - Asset ID: 13335665 Ferno Washington Inc - Pro 28Z Serial #: 20F-006355 - Asset ID: 13335656 Ferno Washington Inc - iNLine (Series) Serial #: 32125 - Asset ID: 13335664 Ferno Washington Inc - iNLine (Series) Serial #: 35096 - Asset ID: 13335660 Ferno Washington Inc - iNLine (Series) Serial #: 41703 - Asset ID: 13335658
⚠️ Problem Description
Q-00032394 Annual PM needed for equipment listed below. iNLine (Series) 32125 iNLine (Series) 36719 iNLine (Series) 35096 Model 59-T PowerTraxx 19N-409179 Model 59-T PowerTraxx 19N-409178 Model 59-T PowerTraxx 19N-409180 Pro 28Z 20F-006356 Pro 28Z 20F-006354 Pro 28Z 20F-006355 iNX 21S-023331 https://www.ebiotrack.com/inspection.php?iid=32895

Timeline

📞
Case Linked Feb 4, 10:54 AM
Case Number: 00565148
Subject: waiting on response - PMs needed @ City of London Division of Fire & EMS
Status: Closed
⏳ 3.0 business days
📋
▶
2 Work Order Created Feb 6, 2:41 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 6, 3:13 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 31m
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Feb 11, 9:03 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-20T14:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Scott Roberts Feb 20, 9:25 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 0h
⏱️
▶
2 17x Labor Added Feb 20, 5:10 PM
17x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 7h 46m
⏳ 2.9 business days
📄
Status: Ready to Bill by Diane Patton Feb 24, 4:47 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 23h
⚠️ 5.9 business days
📨
▶
2 Status: Invoice Pending Mar 3, 3:10 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 108.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-255489

Bottlenecks

Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 5.3 business days (threshold: 1.0 business days)
Exceeded by 4.3 business days

🔗 Related Artifacts

📞
Case 00565148
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Scott R Roberts
Scheduled
Feb 20, 9:00 AM
Created
Feb 6, 2:41 PM
Invoice #
SM-255489

Work Details (17)

Name Type Status Qty Amount Date
WL-03114439 Labor Open 2.1666666666667 $500.00 Feb 20, 5:10 PM
WL-03114440 Travel Open 111 $0.00 Feb 20, 5:10 PM
WL-03114441 Labor Open 0.75 $164.00 Feb 20, 5:10 PM
WL-03114442 Labor Open 0.33333333333333 $57.00 Feb 20, 5:10 PM
WL-03114443 Labor Open 0.5 $107.00 Feb 20, 5:10 PM
WL-03114444 Labor Open 0.5 $164.00 Feb 20, 5:10 PM
WL-03114445 Labor Open 0.66666666666667 $107.00 Feb 20, 5:10 PM
WL-03114446 Labor Open 0.33333333333333 $57.00 Feb 20, 5:10 PM
WL-03114447 Labor Open 0.33333333333333 $57.00 Feb 20, 5:10 PM
WL-03114448 Labor Open 0.41666666666667 $107.00 Feb 20, 5:10 PM
WL-03114449 Labor Open 0.66666666666667 $164.00 Feb 20, 5:10 PM
WL-03114450 Labor Open 0.91666666666667 $205.00 Feb 20, 5:10 PM
WL-03114451 Labor Open 2.1666666666667 $0.00 Feb 20, 5:10 PM
WL-03114452 Travel Open 124 $0.00 Feb 20, 5:10 PM
WL-03114453 Parts Open 1 $59.00 Feb 20, 5:11 PM
WL-03114454 Parts Open 1 $59.00 Feb 20, 5:11 PM
WL-03114455 Parts Open 1 $59.00 Feb 20, 5:11 PM

Details