Zone 4
NWD C633 special billing
ADDITIONAL NOTES
This will be Zone 4 Dispatch to the EMSAR Inc, GOODYEAR, AZ location. It is approx. 5 hours 30 minutes round trip. If a
different service location is used, Midmark approval is required before setting up service. If part(s) are identified after speaking
with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once
approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark
Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact
Veterinary Tech Service at 844-856-1232, option 1. Thank you!
2/10 KKelch called Stefanie to schedule for 2/18 between 12 and 2 pm. Customer confirmed.
2/9/26 RBerry- Updated due date based on parts.
02/06/2026 EMartin
Order No: 754126
Customer PO No: SR1526160
Customer: Desert Veterinary Clinic
Service Request NO: 1526160
Ship To Name: Desert Veterinary Clinic
Ship To Address: 995 S 5th Ave
Ship To City/State: Yuma, AZ 85364-3841
Waybill (Tracking #): 1ZE444250371698587
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 06-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-0504-00 SERIAL #: DESCRIPTION: M11 DOOR & DAM GASKET KIT
2/6/26 SReich - Spoke to Stephanie, gave her the WO # and told her someone would be reaching out to schedule.
🔧Work Performed
Tech was handed the new door gasket kit. Tech replaced the door gasket and installed with the new one that was sent to the customer. After new gasket was installed, tech ran an unwrapped cycle. During cycle there was no air or water leaks. Autoclave got up to a temperature of 270 degrees and pressure of 30.1 PSI. After cycle was complete, no error codes were present and tech showed the POC. Tech also checked the door and found that the door pins were dirty. Tech removed the 4 screws and cleaned the door pins and made sure everything was tight. Tech put the screws back on the door and function tested the door. Tech showed the POC and her try out the door and she said it was much better to open and close. She was happy the autoclave was working again with no errors.
🔍Technician Findings
Tech arrived on site and was told that the autoclave was giving off error code C633 and that Midmark sent a door gasket kit. Tech was also told that the door was hard to open and close.
⚠️Problem Description
Zone 4
NWD C633 special billing
ADDITIONAL NOTES
This will be Zone 4 Dispatch to the EMSAR Inc, GOODYEAR, AZ location. It is approx. 5 hours 30 minutes round trip. If a
different service location is used, Midmark approval is required before setting up service. If part(s) are identified after speaking
with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once
approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark
Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact
Veterinary Tech Service at 844-856-1232, option 1. Thank you!
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📋
Outbound to +19287835010
Completed Feb 10, 2026
2/10 KKelch called Stefanie to schedule for 2/18 between 12 and 2 pm. Customer confirmed.
📋
Outbound to +19287835010
Completed Feb 6, 2026
Spoke to Stephanie, gave her the WO # and told her someone would be reaching out to schedule.