Return visit bed is still drifting WO-01317270
Technician previously dispatched to Pittsburgh ordered new foot pedal for OR Table in OR#3 EMSAR tag #6330940). New foot pedal has not helped the fact that the bed once tilted down at the head of the bed will not raise. Surgeon believes it to be a hydraulic issue.
Model: Midmark - 230-001
2/19/26 DPatton - chatter to Dylan regarding travel hours.
2/9 MOwens Called and spoke to Betsy Sedney. I asked her what days are best to schedule. She said this Wed thru next Mon. 2/16. I let her know the first available opening is on 2/16 with arrival between 12-1pm. She said that works for her.
🔧Work Performed
Removed cover from actuator motor. Checked actuator. Actuator functions as it should. Previous problem of actuator drifting is no longer present. Discovered headrest assembly is loose. Called Midmark. Spoke with Brian. Adjusted headrest so it would not drift. If the problem reoccurs, it will need to be replaced. Replacement part number is 029-3161-00.
🔍Technician Findings
Checked in with manager. Shair has issue with not going level and drifting. Actuator installed in previous repair.
⚠️Problem Description
Return visit bed is still drifting WO-01317270
Technician previously dispatched to Pittsburgh ordered new foot pedal for OR Table in OR#3 EMSAR tag #6330940). New foot pedal has not helped the fact that the bed once tilted down at the head of the bed will not raise. Surgeon believes it to be a hydraulic issue.
Model: Midmark - 230-001 https://www.ebiotrack.com/workorder.php?wo=71503
📄Description
230-001
📋
Outbound to +14123077400
Completed Feb 9, 2026
Called and spoke to Betsy Sedney. I asked her what days are best to schedule. She said this Wed thru next Mon. 2/16. I let her know the first available opening is on 2/16 with arrival between 12-1pm. She said that works for her.
Feb 19, 2026 1:01pm
hi @Dylan Nakoff Per smc notes - Please seek approval from the Account Manager before sending a technician more than 2 hours one way for any work order for Sono Bello. Tech has 4.75 travel hours on this trip. Reduce to 2 hours or did we get approval? Please advise.. thank you!
Work Order: WO-01350393
Account: Sono Bello
Customer Case Number:
Location: PA-Pittsburgh
Address: 51 Dutilh Rd, Suite 300, Cranberry Township, PA 16066
Manufacturer: Midmark Corp
Model #: 230-001
Serial #: 0101010101
Contact Name: Betsy Sedney
Contact Phone: 412.307.7400
Contact Email: bsedney@son
Timeline
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3
Case Linked Feb 6, 3:18 PM
Case Linked → Work Order Created → Status: Ready for Scheduling