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WO-01350412 ↗ ServiceMax

Novus ACS • Misc. Inspection • P5

📍 Novus Medical Services Stroudsburg — 28 N 7th St, Stroudsburg PA, 18360

Feb 6, 2026 → Feb 17, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 13, 2026
✗ SLA Missed (1 biz days late)
Active: 6 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Feb 6 → Feb 9, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Entered
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 9 → Feb 13, 2026
4 business days (counted)
Running total: 5 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Feb 13 → Feb 14, 2026
0 business days (counted)
Running total: 5 of 5 biz days used
0d
▶ Clock Running
Status: Reschedule
Feb 14 → Feb 16, 2026
0 business days (counted)
Running total: 5 of 5 biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 6 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 6 of 5 biz days used
Created: Feb 6, 2026 Completed: Feb 17, 2026
Business Days Used 6 / 5
0 5d budget +1d over
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Feb 6 → Feb 6 Created ▶ Running 0 0 / 5
Feb 6 → Feb 6 Ready for Scheduling ▶ Running 0 0 / 5
Feb 6 → Feb 9 Assigned ▶ Running 1 1 / 5
Feb 9 → Feb 9 Entered ▶ Running 0 1 / 5
Feb 9 → Feb 9 Ready for Scheduling ▶ Running 0 1 / 5
Feb 9 → Feb 13 Scheduled ▶ Running 4 5 / 5
Feb 13 → Feb 14 Tech On Site ▶ Running 0 5 / 5
Feb 14 → Feb 16 Reschedule ▶ Running 0 5 / 5
Feb 16 → Feb 17 Scheduled ▶ Running 1 6 / 5
Feb 17 → Feb 17 Tech On Site ▶ Running 0 6 / 5
Dispatch 0.0d
Coordinators 7.2d
Field Work 1.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
7.2 days
Over SLA
Field Work
1.1 days
Created: Feb 6, 2026 Due: Feb 16, 2026 Completed: Feb 17, 2026 (on time)
📅
6.3 days Total Age
⏱️
4.9d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
5.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Philip Krogstad — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 13, 2026
Visit 2 Feb 17, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564442
Novus ACS (needs quote)
Closed
Q-00032315 New Miscellaneous Equipment Inspection We have a centrifuge that needs misc. inspection completed. *There are no issues with the unit currently. *Please schedule ASAP https://www.ebiotrack.com/inspection.php?iid=32941
Priority
Standard
Origin
Email
Reason
New Case
Contact
Micheal Schaadt
Owner
Sherry Reich
Created
Feb 2, 2026
Work Orders from this Case (1)
WO-01350412 (current) Invoiced
Misc. Inspection • Philip Krogstad
Created: Feb 6, 2026 • Closed: Feb 17, 2026
Completed with minor delays
Invoiced • 188 days old
🚨
Primary Delay 4.9 days stuck in "Scheduled"
⏱️
Total Delay 5.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Scheduled
5.9d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Reschedule
0.0d / 2.0d SLA
Completed
0.7d / 1.0d SLA
Closed
3.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/16 MOwens Michael replied back to the email that Tomorrow around 12pm will work for him to return.

2/13 Pkrogstad - Went to the site. Site was closed. Online showed 4:30pm. Sign on site caid they closed at 2. Called Shawn Rogers to discuss. Reschedule needed

2/9/26 SReich - Cancelled 2860552-17713-32941 and created for Novus Medical Services Stroudsburg.

2/9 MOwens Micheal called back and let me know this is at the Stroudsburg PA location not Bethlehem. Will have Dispatch Dept correct. I asked him if this Friday 2/13 in the afternoon works. He said yes the office does close by 4pm.

2/9 MOwens Called to speak to Micheal Schaadt. Left a vm for him to call back to schedule the visit for this Friday 2/13 in the afternoon if it works for him.

2/5/26 SReich - Account manager specified this POC, this is not the POC on ebt side. Per account manager, this needs quoted.

🔧 Work Performed
Tested and inspected centrifuge. Tested and inspected second centrifuge.
🔍 Technician Findings
Went to the site. Site was closed. Online showed 4:30pm. Sign on site caid they closed at 2. Called Shawn Rogers to discuss. Reschedule needed. 2/17/2026. Checked in with staff. Inspect centrifuge.
⚠️ Problem Description
Q-00032315 New Miscellaneous Equipment Inspection We have a centrifuge that needs misc. inspection completed. *There are no issues with the unit currently. *Please schedule ASAP https://www.ebiotrack.com/inspection.php?iid=32970

Timeline

📞
Case Linked Feb 2, 1:25 PM
Case Number: 00564442
Subject: Novus ACS (needs quote)
Status: Closed
⚠️ 5.0 business days
📋
▶
2 Work Order Created Feb 6, 4:22 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Feb 6, 4:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15m
⏳ 1.9 business days
🆕
Status: Entered by Melissa Owens Feb 9, 11:54 AM
From: Assigned
To: Entered
Duration in Previous: 2d 19h
📅
Status: Ready for Scheduling by Sherry Reich Feb 9, 12:05 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 11m
👷
▶
3 Technician Assigned Feb 9, 12:11 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-13T20:00:00.000+0000
🗓️
Status: Scheduled by Melissa Owens
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5m
⚠️ 5.0 business days
🔧
Status: Tech On Site by Philip Krogstad Feb 13, 4:05 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 3h
⏱️
Labor Added Feb 13, 4:12 PM
Type: Labor
Status: Open
Qty: 2
⏱️
4x Labor Added Feb 13, 6:23 PM
Type: Labor, Travel
Status: Open
Qty: 0.25, 85, 74
🔄
Status: Reschedule by Shawn Rogers Feb 13, 8:52 PM
From: Tech On Site
To: Reschedule
Duration in Previous: 4h 47m
⏳ 0.4 business days
📅
▶
2 Dispatch Scheduled Feb 16, 9:13 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Reschedule
To: Scheduled
Duration in Previous: 2d 12h
⏳ 1.0 business days
🔧
Status: Tech On Site by Philip Krogstad Feb 17, 11:52 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 2h
⏱️
4x Labor Added Feb 17, 12:20 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 1.5, 0.5, 67
✔️
Status: Completed by Philip Krogstad Feb 17, 12:25 PM
From: Tech On Site
To: Completed
Duration in Previous: 33m
🏁
Status: Closed by Philip Krogstad Feb 17, 6:06 PM
From: Completed
To: Closed
Duration in Previous: 5h 40m
⏳ 3.7 business days
📄
Status: Ready to Bill by Diane Patton Feb 20, 10:50 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 16h, 0m
🧾
Invoice Created Feb 20, 6:05 PM
Invoice Number: SM-254581

Bottlenecks

Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.4 business hours
Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

📞
Case 00564442
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Philip Krogstad
Scheduled
Feb 17, 12:00 PM
Created
Feb 6, 4:22 PM
Invoice #
SM-254581

Work Details (9)

Name Type Status Qty Amount Date
WL-03105485 Labor Open 2 $0.00 Feb 13, 4:12 PM
WL-03105788 Labor Open 0.25 $0.00 Feb 13, 6:23 PM
WL-03105789 Labor Open 2 $0.00 Feb 13, 6:23 PM
WL-03105790 Travel Open 85 $0.00 Feb 13, 6:23 PM
WL-03105791 Travel Open 74 $0.00 Feb 13, 6:23 PM
WL-03108642 Labor Open 1.5 $223.50 Feb 17, 12:20 PM
WL-03108643 Labor Open 0.5 $149.00 Feb 17, 12:20 PM
WL-03108644 Travel Open 67 $0.00 Feb 17, 12:20 PM
WL-03108645 Expenses Open 1 $0.00 Feb 17, 12:20 PM

Details