Travel Zone 1
Dispatch Type Repair Email mringor@essexunionpodiatry.com
PROBLEM SUMMARY
NWD/beeping noise
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Medical Tech Service at 844-856-1230. Thank you!
2/13 KSmith -- Scheduled for 2/17 with Marife. 9-11am
2/13 KSmith -- Sent email to Marife to schedule for 2/17. Still waiting on child WO to be added.
02/12/2026 EMartin
Order No: 754808
Customer PO No: SR1535298
Customer: Essex Union Podiatry
Service Request NO: 1535298
Ship To Name: Essex Union Podiatry
Ship To Address: 550 Newark Ave Ste 102A
Ship To City/State: Jersey City, NJ 07306-1326
Waybill (Tracking #): 1ZE444250370577496
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 12-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-1139-00 SERIAL #: DESCRIPTION: KIT, PCB, 647, NON-PROG
LINE NO: 2.1 QTY: 1 ITEM: 002-1139-00 SERIAL #: DESCRIPTION: KIT, PCB, 647, NON-PROG
2/10 KWeiss, W/O is a Midmark dispatch, parts provided by Midmark. Nothing for L2 to have quoted or ordered. Moving w/o to awaiting parts-customer.
2/9 KSmith -- Scheduled for tomorrow with Marife. 10am-12pm
2/9 KSmith -- Marife was not available. Left contact information for a return call. Sending email as well to schedule for tomorrow
2/6/26 lcoonrod
Left message with the receptionist with the WO # and that someone will be reaching out to set up the appt
🔧Work Performed
2/10, dhope, checked voltage @ J15 plug, checked for signal, switched tilt, back and base actuator connections,
2/17, dhope, received 2 boards for repairs, swapped out board for chair #1 V2741311, still has issue, after consulting with Midmark support, determined that board was faulty, board #2 for chair V2741193 not needed due to chair no longer having issues, so with the guidance of Midmark support installed and tested chair with second board installed, came to the conclusion that the Back function Actuator is faulty causing board to fail,,, after getting price for new actuator, customer decided to hold repair for now...
🔍Technician Findings
2/10, dhope, found both chairs needing main circuit boards, .. contacted Midmark with findings, both boards will be received in approx 4-5 days,
2/17, dhope, return for repair, parts sent...
⚠️Problem Description
Travel Zone 1
Dispatch Type Repair Email mringor@essexunionpodiatry.com
PROBLEM SUMMARY
NWD/beeping noise
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Medical Tech Service at 844-856-1230. Thank you!
Email:Re: Essex Union Podiatry -- Midmark Repair -- WO-01350418
Completed Feb 13, 2026
From: mringor@essexunionpodiatry.com
To: ksmith@emsar.com
Cc: stephanie@essexunionpodiatry.com
Sounds great, thank you!
On Fri, Feb 13, 2026 at 9:49 AM Kourtney Smith <ksmith@emsar.com <mailto:ksmith@emsar.com> > wrote:
Great thank you. I have it on the schedule for Tuesday, February 17th, arrival between 9-11am.
best regards,
Kourtney smith
account service coordinator I
East District coordinator
937-366-1038
877-323-6728 EXT 238
ksmith@emsar.c
📧
Email:Re: Essex Union Podiatry -- Midmark Repair -- WO-01350418
Completed Feb 13, 2026
From: mringor@essexunionpodiatry.com
To: ksmith@emsar.com, stephanie@essexunionpodiatry.com
Yes, please advise what time I can have my staff come in early.
On Fri, Feb 13, 2026 at 9:14 AM Kourtney Smith <ksmith@emsar.com <mailto:ksmith@emsar.com> > wrote:
Good Morning Marife,
The parts for the repairs have shipped and are scheduled to arrive to your facility on Monday.
Would Tuesday, February 17th work for the technician to come onsite?
best regards,
📧
Email:RE: SR 1535298 - WO-00155011 -- WO-01350418
Completed Feb 12, 2026
From: Dispatch@midmark.com
To: MedicalExamRoomTS@midmark.com, ksmith@emsar.com
Terry,
Thank you!
Kourtney,
The serial has been added, a new WO is now on the SR. WO-00155858. Have a great day!
If you have any questions or need additional information, please contact Dispatch Department at 800.643.6275 ext 108919 or 937.688.9175 between 8:00 am and 5:00 pm EST Monday thru Thursday, 8:00 am and 4:00 pm EST Friday, or dispatch@midmark.com <mailto:dispatch@midmark.com>
📧
Email: Essex Union Podiatry -- SR 1535298 WO-00155011
Completed Feb 10, 2026
To: service@midmark.com; mringor@essexunionpodiatry.com
CC:
BCC:
Attachment: --none--
Subject: Essex Union Podiatry -- SR 1535298 WO-00155011
Body:
Hi Midmark,
Marife (copied on this email) asked that you send them a quote for the parts that are needed for the repair and also asked that this be expedited if possible.
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaime
📧
Email:Re: Essex Union Podiatry -- Midmark Repair -- WO-01350418
Completed Feb 9, 2026
From: mringor@essexunionpodiatry.com
To: ksmith@emsar.com
This is the first time you received an email from this sender (mringor@essexunionpodiatry.com). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
Secured by Check Point <https://www.checkpoint.com/harmony/email-security/email-office?friew>
Good morning Kourtney,
Tomorrow works fine for the repair, please do add a second chair serial number V2740934 located in
📧
Email: SR 1535298 - WO-00155011 -- WO-01350418
Completed Feb 9, 2026
To: service@midmark.com
CC:
BCC:
Attachment: --none--
Subject: SR 1535298 - WO-00155011 -- WO-01350418
Body:
Good Morning,
I spoke with Marife and was advised they have a second unit that needs inspected tomorrow.
They asked that we add this second unit to the service request.
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer covers legal notifications for EMSAR d
📋
Outbound to +15519981860
Completed Feb 9, 2026
2/9 KSmith -- Scheduled for tomorrow with Marife. 10am-12pm
📧
Email: Essex Union Podiatry -- Midmark Repair -- WO-01350418
Completed Feb 9, 2026
To: mringor@essexunionpodiatry.com
CC:
BCC:
Attachment: --none--
Subject: Essex Union Podiatry -- Midmark Repair -- WO-01350418
Body:
Good Morning Marife,
We received a request from Midmark to repair your unit that is making a beeping noise.
Would tomorrow work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaime
📋
Outbound to +19733768210
Completed Feb 9, 2026
Marife was not available. Left contact information for a return call. Sending email as well.
📋
Outbound to +19733768210
Completed Feb 6, 2026
Left message with the receptionist with the WO # and that someone will be reaching out to set up the appt
Feb 12, 2026 7:18am
@Leona Coonrod Midmark sent over an updated SR yesterday adding a second unit to the SR. Has dispatched received it yet? Do not see a child WO created yet.
📅
WO-01350418 - Repair - 647 (Series) - Jersey City - Essex Union Podiatry
Feb 17, 2026 10:00am – 12:00pm
Work Order: WO-01350418
Account: MIDMARK
Customer Case Number: SR 1535298
Location: Essex Union Podiatry
Address: 550 Newark Ave, Ste 102A, Jersey City, NJ 07306
Manufacturer: Midmark Corp
Model #: 647 (Series)
Serial #: V2741311
Contact Name: Marife Ringor
Contact Phone: 19733768210
Contact Email:
PDF
00566158 SRA
Feb 6, 2026
PDF
ESSEX EVAL
Feb 10, 2026
JPG
IMG_0044
Feb 17, 2026
JPG
IMG_0045
Feb 17, 2026
Timeline
📞
Case Linked Feb 6, 1:00 PM
Case Number:00566158
Subject:Repair
Status:Closed
📋
▶
2
Work Order Created Feb 6, 4:38 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
⏳1.9 business days
👷
▶
2
Technician Assigned Feb 9, 8:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:2d 15h
👷
Technician Assigned by Kourtney SmithFeb 9, 9:38 AM