Zone 4
WD high temp
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
2/11 MOwens Called and spoke To Keith Napier. He said he did receive the parts from Midmark. He will have them ready for when the tech arrives onsite for the repair visit. Scheduled the repair for the first opening for the tech on Mon. 2/16 with arrival between 9-10am. Keith said that will work as they do have a loaner unit they are using.
2/10/26 SReich
UPS Exception Notification, Tracking Number 1ZE444250170316397
Your shipment
1ZE444250170316397
Delivered On
Tuesday, February 10 at 10:10 A.M.
2/9/2026jsells
Ship To Name: Stanton Animal Hospital
Ship To Address: 1817 N Green Acres Rd
Ship To City/State: Fayetteville, AR 72703-2697
Waybill (Tracking #): 1ZE444250170316397
Carrier: UPS-Air-Next Day Air
The following items have shipped from Midmark Corporation on: 09-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-10905-00 SERIAL #: DESCRIPTION: KIT, M9/M11-05X AIR VALVE REPAIR, 120V
2/6/26 SReich - Spoke to Kate, gave her the WO # and told her someone would be reaching out to schedule.
🔧Work Performed
Technician Findings upon arrival: Unit requires Air Valve Repair Kit
What caused the issue: Issue w/ valve
Actions Taken/Work Performed: Successful installation, cleaned & tested
Final Resolution: Unit performs true , Returned unit to service
🔍Technician Findings
Technician Findings upon arrival: Unit requires Air Valve Repair Kit
What caused the issue: Issue w/ valve
Actions Taken/Work Performed: Successful installation, cleaned & tested
Final Resolution: Unit performs true , Returned unit to service
⚠️Problem Description
Zone 4
WD high temp
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📋
Outbound to +14794434544
Completed Feb 11, 2026
Called and spoke To Keith Napier. He said he did receive the parts from Midmark. He will have them ready for when the tech arrives onsite for the repair visit. Scheduled the repair for the first opening for the tech on Mon. 2/16 with arrival between 9-10am. Keith said that will work as they do have a loaner unit they are using.
📋
Outbound to +14794434544
Completed Feb 6, 2026
Spoke to Kate, gave her the WO # and told her someone would be reaching out to schedule.
Work Order: WO-01350419
Account: MIDMARK
Customer Case Number: SR 1535344
Location: STANTON ANIMAL HOSPITAL
Address: 1817 N Green Acres Rd, Fayetteville, AR 72703-2697
Manufacturer: Midmark Corp
Model #: M11 (Series)
Serial #: V2852382
Contact Name: Keith Napier
Contact Phone: 14794434544
Contact Em
PDF
00566181 SRA
Feb 6, 2026
PDF
Pts Fayettville
Feb 16, 2026
PDF
SRA Stanton
Feb 20, 2026
Timeline
📞
Case Linked Feb 6, 1:47 PM
Case Number:00566181
Subject:Repair
Status:Closed
📋
▶
2
Work Order Created Feb 6, 4:43 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
⏳1.9 business days
👷
▶
2
Technician Assigned Feb 9, 11:31 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:2d 18h, 0m
📅
Status: Ready for Scheduling by Jessica SellsFeb 9, 5:45 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:6h 13m
⏳2.8 business days
👷
▶
2
Status: Assigned Feb 11, 1:12 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician:Christopher Carroll
🗓️
▶
2
Status: Scheduled Feb 11, 1:23 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-16T14:30:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Melissa OwensFeb 16, 10:13 AM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 20h
⏱️
▶
2
5x Labor Added Feb 16, 7:10 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Christopher Carroll
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:8h 59m, 0m
⏳3.0 business days
📄
Status: Ready to Bill by Nancy SuarezFeb 19, 12:40 PM
From:Closed
To:Ready to Bill
Duration in Previous:2d 17h
📨
Status: Invoice Pending by Nancy SuarezFeb 20, 12:33 PM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:23h 53m, 0m
⏳2.0 business days
🧾
Invoice Created Feb 23, 8:04 PM
Invoice Number:SM-254594
Bottlenecks
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Ready for Scheduling
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.6 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)