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WO-01350490 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 AGQ Labs — 2451 Eastman Ave Ste 1, OXNARD CA, 93030-5191

Feb 9, 2026 → Apr 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (7 biz days early)
Active: 50 biz days
🕐 Clock stopped: Completed (Apr 21, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
33d
▶ Clock Running
Status: Assigned
Feb 9 → Mar 27, 2026
33 business days (counted)
Running total: 33 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Mar 27 → Apr 21, 2026
17 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 21 → Apr 21, 2026
0 business days (counted)
Running total: 50 of ? biz days used
Created: Feb 9, 2026 Completed: Apr 21, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Feb 9 Ready for Scheduling ▶ Running 0 0
Feb 9 → Mar 27 Assigned ▶ Running 33 33
Mar 27 → Apr 21 Scheduled ▶ Running 17 50
Apr 21 → Apr 21 Tech On Site ▶ Running 0 50
Dispatch 0.0d
Coordinators 51.5d
Field Work 1.3d
Billing 15.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
51.5 days
Over SLA
Field Work
1.3 days
Billing
15.6 days
Over SLA
Created: Feb 9, 2026 Due: Apr 30, 2026 Completed: Apr 22, 2026 (8 days early)
📅
51.5 days Total Age
⏱️
33.5d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
64.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566483
6008385071
Closed
28R SYS-LC-1260II Contract ends 01/31/2027 repair included PM PM only - customer supplies the UV lamp G7129AR DEAEQ05929 Agil Cert Pre-own 1260 Inf. II V Sampler G7111BR DEAET02137 Agil Cert Pre-own 1260 Inf. II Quat Pump G7116BR DEBA404243 Agilent Cert. Pre-own 1290 Inf. II MCT.
Priority
High
Origin
Web
Reason
New Case
Contact
Christian Lopez
Owner
Leona Coonrod
Created
Feb 9, 2026
Work Orders from this Case (1)
WO-01350490 (current) Invoiced
Preventive Maintenance • Hermilo Solano
Created: Feb 9, 2026 • Closed: Apr 21, 2026
Completed with significant delays
Invoiced • 186 days old
🚨
Primary Delay 33.5 days stuck in "Assigned"
⏱️
Total Delay 64.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
33.5d / 0.5d SLA
Scheduled
18.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
15.5d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Please assign to Hermilo Solano ARP to site is 79 miles. Zone 2
🔧 Work Performed
Performed the annual Preventative Maintenance. All required PM parts were replaced. All recommended PM tests passed. The MCT module is connected to peek tubing, therefore, the system pressure test for only the MCT unit was tested up to 200 bar.
🔍 Technician Findings
N/A
⚠️ Problem Description
28R SYS-LC-1260II Contract ends 01/31/2027 repair included PM PM only - customer supplies the UV lamp G7129AR DEAEQ05929 Agil Cert Pre-own 1260 Inf. II V Sampler G7111BR DEAET02137 Agil Cert Pre-own 1260 Inf. II Quat Pump G7116BR DEBA404243 Agilent Cert. Pre-own 1290 Inf. II MCT.
📄 Description
Agil Cert Pre-own 1260 Inf. II Quat Pump
📞 Call Description
APR 2026 LC PM

Timeline

📞
▶
4 Case Linked Feb 9, 8:31 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01350490
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Hermilo Solano
🚨 32.0 business days
👷
Technician Assigned by Rhonnie Reeves Mar 25, 1:10 PM
Technician: Hermilo Solano
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Mar 26, 11:50 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Hermilo Solano
From: Assigned
To: Scheduled
Duration in Previous: 45d 14h
🚨 18.0 business days
🔧
Status: Tech On Site by Hermilo Solano Apr 21, 1:17 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 25d 13h
⏱️
▶
2 12x Labor Added Apr 21, 5:36 PM
12x Labor Added → Status: Completed
✔️
Status: Completed by Hermilo Solano
From: Tech On Site
To: Completed
Duration in Previous: 4h 19m
🏁
Status: Closed by Hermilo Solano Apr 21, 11:41 PM
From: Completed
To: Closed
Duration in Previous: 6h 4m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 23, 3:38 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 15h
🚨 16.0 business days
📨
Status: Invoice Pending by Hannah Shaw May 14, 3:32 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 20d 23h
💰
Status: Invoiced by Hannah Shaw May 14, 4:08 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 36m
🧾
Invoice Created May 15, 2:07 PM
Invoice Number: SM-261939

Bottlenecks

Assigned
Duration: 33.5 business days (threshold: 4.0 business hours)
Exceeded by 33.0 business days
Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 15.5 business days (threshold: 1.0 business days)
Exceeded by 14.5 business days

🔗 Related Artifacts

📞
Case 00566483
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Hermilo Solano
Scheduled
Apr 21, 12:30 PM
Created
Feb 9, 8:36 AM
Invoice #
SM-261939

Work Details (12)

Name Type Status Qty Amount Date
WL-03194860 Labor Open 2.5 $187.50 Apr 21, 5:36 PM
WL-03194861 Labor Open 4.25 $484.00 Apr 21, 5:36 PM
WL-03194862 Labor Open 2.5 $187.50 Apr 21, 5:36 PM
WL-03194863 Travel Open 95 $0.00 Apr 21, 5:36 PM
WL-03194864 Travel Open 95 $0.00 Apr 21, 5:36 PM
WL-03194865 Parts Open 1 $0.00 Apr 21, 5:36 PM
WL-03194866 Parts Open 2 $0.00 Apr 21, 5:36 PM
WL-03194867 Parts Open 1 $0.00 Apr 21, 5:36 PM
WL-03194868 Parts Open 1 $0.00 Apr 21, 5:36 PM
WL-03194869 Parts Open 1 $0.00 Apr 21, 5:36 PM
WL-03194870 Parts Open 1 $0.00 Apr 21, 5:36 PM
WL-03194871 Parts Open 1 $0.00 Apr 21, 5:36 PM

Details