Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350493 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 STATE OF NEW JERSEY — 380 Scotch Rd, Ewing NJ, 08628

Feb 9, 2026 → Feb 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 23, 2026
✓ SLA Met (5 biz days early)
Active: 4 biz days
🕐 Clock stopped: Invoiced (Feb 16, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Feb 9 → Feb 9, 2026
0 business days (not counted)
⏸ Clock Paused
Status: Awaiting Parts
Feb 9 → Feb 9, 2026
0 business days (not counted)
4d
▶ Clock Running
Status: Scheduled
Feb 9 → Feb 13, 2026
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Completed
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Entered
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 4 of ? biz days used
0d
▶ Clock Running
Status: Incomplete
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Feb 9, 2026 Invoiced: Feb 16, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Feb 9 Ready for Release ⏸ Paused 0 —
Feb 9 → Feb 9 Awaiting Parts ⏸ Paused 0 —
Feb 9 → Feb 13 Scheduled ▶ Running 4 4
Feb 13 → Feb 13 Completed ▶ Running 0 4
Feb 13 → Feb 13 Entered ▶ Running 0 4
Feb 13 → Feb 13 Scheduled ▶ Running 0 4
Feb 13 → Feb 16 Incomplete ▶ Running 0 4
Dispatch 0.1d
Material Management 0.1d
Holding 0.5d (excluded)
Coordinators 4.6d
Field Work 0.1d
Incomplete 0.4d (excluded)
Billing 1.3d
✓ SLA Met
Dispatch
0.1 days
Material Management
0.1 days
Holding (excluded from total)
0.5 days
Coordinators
4.6 days
Over SLA
Field Work
0.1 days
Incomplete (excluded from total)
0.4 days
Billing
1.3 days
Over SLA
Created: Feb 9, 2026 Due: Feb 23, 2026 Completed: Feb 16, 2026 (7 days early)
📅
5.0 days Total Age
⏱️
4.5d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
3.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 9, 2026
Visit 2 Feb 10, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00566472
URGENT Philips WO Request
Closed
Annual PM
Priority
High
Origin
Email
Reason
New Case
Contact
Shawn Higgs
Owner
Kimberly Hardison
Created
Feb 9, 2026
Work Orders from this Case (1)
WO-01350493 (current) Invoiced
Preventive Maintenance • Jason Yenser
Created: Feb 9, 2026 • Closed: Feb 16, 2026
Completed with minor delays
Invoiced • 186 days old
🚨
Primary Delay 4.5 days stuck in "Scheduled"
⏱️
Total Delay 3.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
0.5d
Awaiting Parts
0.1d / 3.0d SLA
Scheduled
4.6d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Incomplete
0.4d
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.5d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Annual PM
📄 Description
V60 Ventilator
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Feb 9, 8:11 AM
Case Number: 00566472
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Feb 9, 9:00 AM
Work Order: WO-01350493
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Rich Fosbury Feb 9, 9:55 AM
From: Entered
To: Ready for Release
Duration in Previous: 54m
📦
▶
2 Parts Requested Feb 9, 2:01 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Fricke
From: Ready for Release
To: Awaiting Parts
Duration in Previous: 4h 6m
📅
▶
3 Dispatch Scheduled Feb 9, 2:55 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rich Fosbury
From: Awaiting Parts
To: Scheduled
Duration in Previous: 53m
👷
Technician Assigned by Rich Fosbury
Technician: Jason Yenser
⏱️
5x Labor Added Feb 9, 4:20 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 3.5, 60, 82
⏱️
5x Labor Added Feb 10, 9:26 AM
Type: Labor, Travel
Status: Open
Qty: 1.5, 3, 60, 36
⏱️
Labor Added Feb 10, 9:17 PM
Type: Labor
Status: Open
Qty: 1.75
⏳ 3.3 business days
✔️
Status: Completed by Jason Yenser Feb 13, 2:29 PM
From: Scheduled
To: Completed
Duration in Previous: 3d 23h
🆕
▶
4 Status: Entered Feb 13, 3:14 PM
Status: Entered → Status: Scheduled → Dispatch Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-13T00:00:00.000+0000, 2026-02-13T05:00:00.000+0000
👷
Technician Assigned by Rich Fosbury
Technician: Jason Yenser
⚠️
Status: Incomplete by Jason Yenser Feb 13, 3:35 PM
From: Scheduled
To: Incomplete
Duration in Previous: 20m
⏳ 1.0 business days
🏁
Status: Closed by Jason Yenser Feb 16, 6:12 PM
From: Incomplete
To: Closed
Duration in Previous: 3d 2h
⏳ 2.0 business days
⏱️
Labor Added Feb 18, 2:46 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 18, 2:51 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 20h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 1h
💰
Status: Invoiced by Josh Longway Feb 20, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 29m

Bottlenecks

Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00566472
Closed
📦
Parts Order 00089967
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Feb 12, 7:00 PM
Created
Feb 9, 9:00 AM
Invoice #
N/A

Work Details (12)

Name Type Status Qty Amount Date
WL-03098026 Labor Open 1.5 $0.00 Feb 9, 4:20 PM
WL-03098027 Labor Open 3.5 $300.00 Feb 9, 4:20 PM
WL-03098028 Labor Open 1.5 $310.00 Feb 9, 4:20 PM
WL-03098029 Travel Open 60 $0.00 Feb 9, 4:20 PM
WL-03098030 Travel Open 82 $0.00 Feb 9, 4:20 PM
WL-03098880 Labor Open 1.5 $0.00 Feb 10, 9:26 AM
WL-03098881 Labor Open 3 $300.00 Feb 10, 9:26 AM
WL-03098882 Labor Open 1 $310.00 Feb 10, 9:26 AM
WL-03098883 Travel Open 60 $0.00 Feb 10, 9:26 AM
WL-03098884 Travel Open 36 $0.00 Feb 10, 9:26 AM
WL-03100311 Labor Open 1.75 $0.00 Feb 10, 9:17 PM
WL-03110565 Labor Open 0.016666666666667 $152.00 Feb 18, 2:46 PM

Details