TN-Nashville - Midmark 230-001 - SN V2595366 - REQ 88924
Closed
Hello EMSAR,
We are reaching out to request determination on the below:
Center Location: Sono Bello TN-Nashville 5200 Maryland Way, Suite 300 Brentwood, TN 37027
Equipment Type: OR Bed
Asset ID: 6337743
Serial no.: V2595366
Problem Type:
Additional Details: Midmark / Ritter procedure chair does not always flex as it should, specifically, the lower half of the table. At first, we thought the issue was with the foot control pedal, but we noticed the same issue when using the hand control module. When the "Leg Up" button is pressed, the table will flex down, then freeze. After pressing the button several times, the leg section will raise up, but it is a great inconvenience to the surgical staff. We would like to have a technician inspect and service the table and controls ASAP. Thank you.
Please provide WO number.
Please respond to this email with all related correspondence.
Thank you,
Jeremy Kohl
Supply Chain Specialist
12510 128th Lane NE
Kirkland WA 98034
direct 425.202.1203• Pacific
Sono Bello
It’s your life. Live it beautifully.
Visit us on the Web: sonobello.com<http://www.sonobello.com/>
Follow us on Instagram: instagram.com/sonobello<http://instagram.com/sonobello>
[Logo, company name Description automatically generated]
Body Contour Centers, LLC is not a medical provider and is not engaged in the practice of medicine. All medical decisions are the sole responsibility of Aesthetic Physicians, PC and Sono Bello physicians.
“Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email or phone and destroy all copies of the original message.”
P Please consider the environment before printing this e-mail
2/19/26 RBerry- Updated due date based on parts. Removed delay code.
2/18 MOwens Called to speak to Cece to schedule the return visit. She said she wants the return visit scheduled on Mon. 2/23 in the afternoon. Confirmed the arrival after 1pm.
2-18 DSR Customer requesting Update: Parts on-site changed to ready for scheduling.
2/16/2026jsells
Ship To Name: Sono Bello Nashville
Ship To Address: 5200 Maryland Way Suite 300/Parts Order 90306
Ship To City/State: Brentwood, TN 37027
Waybill (Tracking #): 1ZE444250371958680
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 16-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: CHRG-FRT SERIAL #: DESCRIPTION: FREIGHT
LINE NO: 2.1 QTY: 1 ITEM: 002-0882-00 SERIAL #: DESCRIPTION: KIT, TILT ACTUATOR
2/12 KWeiss, Quote approved, moving to L2 Screening for part order.
2/9 MOwens Called and spoke to Cece since Stephan Johnson was not working today. She said this Thurs. 2/12 with arrival between 8-9am works for the visit.
🔧Work Performed
02/12/2026 - JWD LOCATED EXAM TABLE AND CONFIRMED ISSUE. CALLED AND SPOKE TO TONYA IN L2 AND WENT OVER SOME TROUBLESHOOTING AND TO DECIDE IF THE FOOT PEDAL WAS THE ISUUE TO TO THE TILT WOULD RAISE UP AND DROP. TOOK THE BACK BASE OFF TO THE COMPUTER BOARD AND UNPLUGGED THE UNIT AND TURNED ON THE RESET BUT THEN TESTED BOTH THE HANDHELD DEVICE AND THE FOOTPEDAL AND THE SAME ISSUE WAS STILL OCCURING. DETERMINED THE ISSUE WAS THE TILT ACCTUATOR AND NOTIFIED THE POC WHAT THE ISSUE WAS. ALSO THE COST OF THE PART SURPASSED THEIR AUTHORIZED LIMIT AND I WOULD HAVE OUR TEAM TO GET A QUOTE TO THEM. WILL PLACE A FOLLOWUP AND SELECT QUOTE NEEDED TO PROCEED.
02/23/2026 - JWD. RECEIVED PART WHICH IS A TILT ACTUATOR FROM POC. REMOVED SHROUDS AND UNDID THE WIRING FOR THE ACTUATOR. UNABLE TO REMOVE THE BRACKET TO THE ACTUATOR DUE TO SCREW IS STRIPPED. GONNA GO BY HARDWARE STORE TODAY AND PICKUP SCREW EXTRACTOR AND REPLACE SCREWS.
02/24/2026 - JWD REMOVED SCREW AFTER GOING TO HOME DEPOT AND PURCHASED A DREMEL DRILL. TOOK APART THE TILT ACTUATOR AND NOTICED IN THE SEAT THAT THE WIRING WAS LOOSE. SEEDED THE WIRE BACK TOGETHER AND TESTED THE CHAIR AND THAT RESOLVED THE ISSUE. THE NEW PART SENT BY VIRTUAL TECH WILL NOT BE NEEDED. I WILL SEND BACK TO EMSAR ON 02/27/2026 DUE TO NOT BEING NEEDED. NOTIFIED POC AND DID A DEMONSTRATION THAT THE CHAIR IS BACK TO BEING FULLY FUNCTIONAL.
🔍Technician Findings
02/12/2026 - JWD LOCATE EXAM TABLE AND CONFIRM ISSUE. REPAIR IF POSSIBLE, ORDER PARTS IF NEEDED. NOTIFY POC OF THE STATUS
⚠️Problem Description
Hello EMSAR,
We are reaching out to request determination on the below:
Center Location: Sono Bello TN-Nashville 5200 Maryland Way, Suite 300 Brentwood, TN 37027
Equipment Type: OR Bed
Asset ID: 6337743
Serial no.: V2595366
Problem Type:
Additional Details: Midmark / Ritter procedure chair does not always flex as it should, specifically, the lower half of the table. At first, we thought the issue was with the foot control pedal, but we noticed the same issue when using the hand control module. When the "Leg Up" button is pressed, the table will flex down, then freeze. After pressing the button several times, the leg section will raise up, but it is a great inconvenience to the surgical staff. We would like to have a technician inspect and service the table and controls ASAP. Thank you.
Please provide WO number.
Please respond to this email with all related correspondence.
Thank you,
Jeremy Kohl
Supply Chain Specialist
12510 128th Lane NE
Kirkland WA 98034
direct 425.202.1203• Pacific
Sono Bello
It’s your life. Live it beautifully.
Visit us on the Web: sonobello.com
Follow us on Instagram: instagram.com/sonobello
[Logo, company name Description automatically generated]
Body Contour Centers, LLC is not a medical provider and is not engaged in the practice of medicine. All medical decisions are the sole responsibility of Aesthetic Physicians, PC and Sono Bello physicians.
“Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email or phone and destroy all copies of the original message.”
P Please consider the environment before printing this e-mail https://www.ebiotrack.com/workorder.php?wo=71513
📋
Outbound to +16158664126
Completed Feb 18, 2026
Called to speak to Cece to schedule the return visit. She said she wants the return visit scheduled on Mon. 2/23 in the afternoon. Confirmed the arrival after 1pm.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 13, 2026
To: mer@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01350494Location: TN-NashvilleAddress: 5200 Maryland Way, Suite 300 Brentwood, TN 37027Device: Problem Description: Hello EMSAR,
We are reaching out to request determination on the below:
📞
Call
Completed Feb 12, 2026
James called. Walked James through testing hand control and foot control procedure. All button work according to Midmarks procedure. Customer states the seat section/Tilt is what drops. Found James PN to tilt actuator. Part cost is over $2000 authorized limit. Work will need a quote.
📋
Outbound to +16158664126
Completed Feb 9, 2026
Called and spoke to Cece since Stephan Johnson was not working today. She said this Thurs. 2/12 with arrival between 8-9am works for the visit.
Work Order: WO-01350494
Account: Sono Bello
Customer Case Number:
Location: TN-Nashville
Address: 5200 Maryland Way, Suite 300, Brentwood, TN 37027
Manufacturer:
Model #:
Serial #:
Contact Name: Jeremy Kohl
Contact Phone: 425.202.1203
Contact Email: mer@sonobello.com
Due Date: 2/23/2026
Schedule
Timeline
📞
Case Linked Feb 6, 4:12 PM
Case Number:00566284
Subject:TN-Nashville - Midmark 230-001 - SN V2595366 - REQ 88924
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Feb 9, 9:02 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Feb 9, 9:48 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:46m
🗓️
▶
2
Status: Scheduled Feb 9, 11:10 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-12T13:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by James DuffFeb 12, 10:02 AM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 22h
⏱️
▶
2
2x Labor Added Feb 12, 11:53 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by James Duff
From:Tech On Site, Completed
To:Completed, Incomplete
Duration in Previous:1h 52m, 0m
⏱️
3x Labor Added Feb 12, 12:08 PM
Type:Labor, Travel
Status:Open
Qty:1, 35, 25
🚗
Travel Added Feb 12, 4:11 PM
Type:Travel
Status:Open
Qty:102
🔍
▶
2
Status: L2 Screening Feb 12, 9:31 PM
Status: L2 Screening → Parts Requested
📦
Parts Requested
Order:00090306
Status:Closed
⏳3.3 business days
📅
Status: Ready for Scheduling by Derek ReynoldsFeb 18, 1:53 PM