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← WO Overview

WO-01350495 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Children’s Specialized Hospital — 150 New Providence Road, Mountainside NJ, 07092

Feb 9, 2026 → Feb 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 23, 2026
✓ SLA Met (6 biz days early)
Active: 2 biz days
Paused: 1 biz days
🕐 Clock stopped: Tech Off Site (Feb 12, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸1d
⏸ Clock Paused
Status: Ready for Release
Feb 9 → Feb 10, 2026
1 business day (not counted)
1d
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 11, 2026
1 business day (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Feb 11 → Feb 12, 2026
1 business day (counted)
Running total: 2 of ? biz days used
Created: Feb 9, 2026 Tech Off Site: Feb 12, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Feb 10 Ready for Release ⏸ Paused 1 —
Feb 10 → Feb 11 Scheduled ▶ Running 1 1
Feb 11 → Feb 12 Tech On Site ▶ Running 1 2
Dispatch 0.3d
Holding 2.0d (excluded)
Coordinators 1.9d
Field Work 2.9d
Billing 2.9d
✓ SLA Met
Dispatch
0.3 days
Holding (excluded from total)
2.0 days
Coordinators
1.9 days
Field Work
2.9 days
Over SLA
Billing
2.9 days
Over SLA
Created: Feb 9, 2026 Due: Feb 23, 2026 Completed: Feb 14, 2026 (9 days early)
📅
5.0 days Total Age
⏱️
2.9d in Ready to Bill Longest Stage
🔄
8 transitions Status Changes
⚠️
3.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566481
URGENT Philips WO Request
Closed
Failed Fi02 Sensor test, needs AECM Valve replacement.
Priority
High
Origin
Email
Reason
New Case
Contact
Donna Matos
Owner
Shelby Robinson
Created
Feb 9, 2026
Work Orders from this Case (1)
WO-01350495 (current) Invoiced
Repair • Israel Martell
Created: Feb 9, 2026 • Closed: Feb 13, 2026
Completed with minor delays
Invoiced • 186 days old
🚨
Primary Delay 2.9 days stuck in "Ready to Bill"
⏱️
Total Delay 3.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Release
2.0d
Scheduled
1.9d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
2.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
2.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/09/2026 RArnold- 2nd repair WO for device that failed FCO81. Messaged Israel for update.

🔧 Work Performed
2/11/2026 - IM - Corrective Maintenance
🔍 Technician Findings
2/11/2026 - IM - Corrective Maintenance
⚠️ Problem Description
Failed Fi02 Sensor test, needs AECM Valve replacement.
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Feb 9, 8:28 AM
Case Number: 00566481
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Feb 9, 9:04 AM
Work Order: WO-01350495
Type: Repair
Priority: PC
✅
Status: Ready for Release by Rebecca Arnold Feb 9, 11:21 AM
From: Entered
To: Ready for Release
Duration in Previous: 2h 17m
⏳ 2.0 business days
👷
▶
3 Technician Assigned Feb 10, 11:33 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-11T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 1d 0h
⏳ 2.0 business days
🔧
Status: Tech On Site by Israel Martell Feb 11, 12:14 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 0h
💵
2x Expenses Added Feb 11, 6:20 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 41
⏱️
▶
2 2x Labor Added Feb 11, 7:29 PM
2x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Israel Martell
From: Tech On Site
To: Tech Off Site
Duration in Previous: 7h 16m
✔️
Status: Completed by Israel Martell Feb 11, 7:42 PM
From: Tech Off Site
To: Completed
Duration in Previous: 11m
⏳ 2.5 business days
🏁
Status: Closed by Israel Martell Feb 13, 7:36 PM
From: Completed
To: Closed
Duration in Previous: 1d 23h
⏳ 2.5 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 18, 11:52 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 16h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Feb 20, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 16h

Bottlenecks

Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

📞
Case 00566481
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Israel Martell
Scheduled
Feb 11, 8:00 AM
Created
Feb 9, 9:04 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03101805 Expenses Open 1 $0.00 Feb 11, 6:20 PM
WL-03101806 Travel Open 41 $0.00 Feb 11, 6:20 PM
WL-03101958 Labor Open 1.5 $0.00 Feb 11, 7:29 PM
WL-03101959 Labor Open 2 $190.00 Feb 11, 7:29 PM

Details