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← WO Overview

WO-01350508 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Daytona Beach VA Clinic — 1776 N Williamson Blvd, Daytona Beach FL, 32117

Feb 9, 2026 → Feb 18, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 13, 2026
✗ SLA Missed (2 biz days late)
Active: 6 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 18, 2026
5 business days (counted)
Running total: 6 of 4 biz days used
Created: Feb 9, 2026 Completed: Feb 18, 2026
Business Days Used 6 / 4
0 4d budget +2d over
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0 / 4
Feb 9 → Feb 10 Ready for Scheduling ▶ Running 1 1 / 4
Feb 10 → Feb 10 Assigned ▶ Running 0 1 / 4
Feb 10 → Feb 18 Scheduled ▶ Running 5 6 / 4
Dispatch 0.0d
Coordinators 7.9d
Field Work 0.3d
Billing 1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
7.9 days
Over SLA
Field Work
0.3 days
Billing
1.0 days
Created: Feb 9, 2026 Due: Feb 13, 2026 Completed: Feb 18, 2026 (4 days late)
📅
7.0 days Total Age
⏱️
5.9d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
6.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566231
Repair
Closed
Zone 2 Dispatch Type Repair Email janice.demato@va.gov PROBLEM SUMMARY NWD / tables smelling hot, want inspected. Popping noise when power cord moved - Special billing ADDITIONAL NOTES If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Janice Demato
Owner
Kimberly Hardison
Created
Feb 6, 2026
Work Orders from this Case (4)
WO-01350505 Invoiced
Repair • Anthony Wright
Created: Feb 9, 2026 • Closed: Feb 18, 2026
WO-01350506 Invoiced
Repair • Anthony Wright
Created: Feb 9, 2026 • Closed: Feb 18, 2026
WO-01350507 Invoiced
Repair • Anthony Wright
Created: Feb 9, 2026 • Closed: Feb 18, 2026
WO-01350508 (current) Invoiced
Repair • Anthony Wright
Created: Feb 9, 2026 • Closed: Feb 18, 2026
Completed with minor delays
Invoiced • 185 days old
🚨
Primary Delay 5.9 days stuck in "Scheduled"
⏱️
Total Delay 6.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Scheduled
5.9d / 2.0d SLA
Completed
0.3d / 1.0d SLA
Closed
2.5d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/10/26 AJinerson - Call logged on WO-01350505. Called Janice and offered tech visit on Friday, 2/13, but Janice requested to schedule for next week as this Friday does not work for her. 

Confirmed scheduling tech visit for Weds. 2/18 with arrival between 9am-10am. 

POC onsite: Janice Demato

Arrival instructions: Please have tech call Janice upon arrival at (407) 719-6570. 

🔧 Work Performed
2/18/26 AMW - Located table in Biomed work shop. Performed function test. Equipment passed all tests. Clicking sound came from the housing of the power cord. No electrical issues, no discoloration, no sparks Equipment passed EST. Notified POC of equipment status.
🔍 Technician Findings
2/18/26 AMW - Locate table and confirm issue. Repair if possible, order parts if needed. Notify POC of equipment status.
⚠️ Problem Description
Zone 2 Dispatch Type Repair Email janice.demato@va.gov PROBLEM SUMMARY NWD / tables smelling hot, want inspected. Popping noise when power cord moved - Special billing ADDITIONAL NOTES If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark 626 (Series) (-001 thru -006) Barrier-Free Exam Chair

Timeline

📞
Case Linked Feb 6, 3:02 PM
Case Number: 00566231
Subject: Repair
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Feb 9, 10:18 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 2.0 business days
👷
▶
3 Technician Assigned Feb 10, 11:45 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1d 1h, 0m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-18T17:00:00.000+0000
⚠️ 6.0 business days
⏱️
3x Labor Added Feb 18, 9:41 AM
Type: Labor, Travel
Status: Open
Qty: 1.5, 0.75, 76
✔️
Status: Completed by Anthony Wright Feb 18, 12:36 PM
From: Scheduled
To: Completed
Duration in Previous: 8d 0h
🏁
Status: Closed by Anthony Wright Feb 18, 2:48 PM
From: Completed
To: Closed
Duration in Previous: 2h 12m
⏳ 3.0 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 20, 7:14 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 4h
⏳ 1.6 business days
📨
▶
3 Status: Invoice Pending Feb 23, 4:30 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-254702

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00566231
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Anthony Wright
Scheduled
Feb 18, 12:00 PM
Created
Feb 9, 10:18 AM
Invoice #
SM-254702

Work Details (3)

Name Type Status Qty Amount Date
WL-03110002 Labor Open 1.5 $0.00 Feb 18, 9:41 AM
WL-03110003 Labor Open 0.75 $82.50 Feb 18, 9:41 AM
WL-03110004 Travel Open 76 $110.00 Feb 18, 9:41 AM

Details