Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350509 ↗ ServiceMax

Cornell Scott - Hill Health Center Conneticut • Virtual Tech • PC

📍 Cornell Scott - Sargent Drive — 155 Sargent Drive, New Haven CT, 06511

Feb 9, 2026 → Mar 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 10, 2026
✓ SLA Met (28 biz days early)
Active: 15 biz days
🕐 Clock stopped: Completed (Mar 3, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: On Hold
Feb 9 → Mar 3, 2026
15 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 15 of ? biz days used
Created: Feb 9, 2026 Completed: Mar 3, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Mar 3 On Hold ▶ Running 15 15
Mar 3 → Mar 3 Assigned ▶ Running 0 15
Dispatch 0.0d
Holding 16.0d (excluded)
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
16.0 days
Billing
0.0 days
Created: Feb 9, 2026 Due: Apr 10, 2026 Completed: Mar 3, 2026 (38 days early)
📅
16.0 days Total Age
⏱️
16.0d in On Hold Longest Stage
🔄
4 transitions Status Changes
⚠️
3.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566523
<no subject>
Closed
EKG Trad hallway ID: 0265888, showing artifact, unable to get reading Model: Welch Allyn - AM12 - EKG Model Type: EKG Asset ID: 13262712 Site: Cornell Scott - Hill Health Center Conneticut - Cornell Scott - Sargent Drive<https://www.ebiotrack.com/sites.php?sid=24659> Serial #: 21120230001575
Priority
Standard
Origin
Email
Reason
New Case
Contact
Errah Rabano
Owner
Virtual Tech
Created
Feb 9, 2026
Work Orders from this Case (1)
WO-01350509 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Feb 9, 2026 • Closed: Mar 3, 2026
Completed with minor delays
Invoiced • 186 days old
🚨
Primary Delay 16.0 days stuck in "On Hold"
⏱️
Total Delay 3.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
16.0d
Closed
4.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2-9 Sent troubleshooting steps via Case.
🔍 Technician Findings
Tech on-site confirmed they had leads crossed.
⚠️ Problem Description
EKG Trad hallway ID: 0265888, showing artifact, unable to get reading Model: Welch Allyn - AM12 - EKG Model Type: EKG Asset ID: 13262712 Site: Cornell Scott - Hill Health Center Conneticut - Cornell Scott - Sargent Drive Serial #: 21120230001575 https://www.ebiotrack.com/workorder.php?wo=71518

Timeline

📞
Case Linked Feb 9, 10:00 AM
Case Number: 00566523
Subject: <no subject>
Status: Closed
📋
▶
2 Work Order Created Feb 9, 10:19 AM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Derek Reynolds
From: Entered
To: On Hold
Duration in Previous: 0m
🚨 16.0 business days
⏱️
▶
3 Labor Added Mar 3, 3:46 PM
Labor Added → Status: Assigned → Technician Assigned
👷
Status: Assigned by Derek Reynolds
From: On Hold, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 22d 5h, 0m
👷
Technician Assigned by Derek Reynolds
Technician: Virtual Tech
⚠️ 5.0 business days
📄
▶
3 Status: Ready to Bill Mar 9, 11:56 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-255970

Bottlenecks

Closed
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days

🔗 Related Artifacts

📞
Case 00566523
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech
Branch
N/A
Technician
Virtual Tech
Scheduled
N/A
Created
Feb 9, 10:19 AM
Invoice #
SM-255970

Work Details (1)

Name Type Status Qty Amount Date
WL-03128252 Labor Open 0.51666666666667 $89.25 Mar 3, 3:46 PM

Details