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WO-01350519 ↗ ServiceMax

Modern Animal Hospital • Virtual Tech - Field Repair • P3

📍 MODERN ANIMAL DTLA — 301 W OLYMPIC BLVD, LOS ANGELES CA, 90015-4373

Feb 9, 2026 → Feb 27, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Feb 12, 2026
✗ SLA Missed (4 biz days late)
Active: 7 biz days
Paused: 6 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Feb 28, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 9 → Feb 12, 2026
3 business days (counted)
Running total: 3 of 3 biz days used
▶ Clock Running
Status: Incomplete
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 3 of 3 biz days used
▶ Clock Running
Status: Completed
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 3 of 3 biz days used
1d
▶ Clock Running
Status: Completed
Feb 12 → Feb 16, 2026
1 business day (counted)
Running total: 4 of 3 biz days used
⏸6d
⏸ Clock Paused
Status: Awaiting Parts
Feb 16 → Feb 24, 2026
6 business days (not counted)
2d
▶ Clock Running
Status: Reschedule
Feb 24 → Feb 26, 2026
2 business days (counted)
Running total: 6 of 3 biz days used
▶ Clock Running
Status: Scheduled
Feb 26 → Feb 28, 2026
1 business day (counted)
Running total: 7 of 3 biz days used
Created: Feb 9, 2026 Completed: Feb 28, 2026
Business Days Used 7 / 3
0 3d budget +4d over
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0 / 3
Feb 9 → Feb 9 Ready for Scheduling ▶ Running 0 0 / 3
Feb 9 → Feb 9 Assigned ▶ Running 0 0 / 3
Feb 9 → Feb 12 Scheduled ▶ Running 3 3 / 3
Feb 12 → Feb 12 Incomplete ▶ Running 0 3 / 3
Feb 12 → Feb 12 Completed ▶ Running 0 3 / 3
Feb 12 → Feb 16 Completed ▶ Running 1 4 / 3
Feb 16 → Feb 24 Awaiting Parts ⏸ Paused 6 —
Feb 24 → Feb 26 Reschedule ▶ Running 2 6 / 3
Feb 26 → Feb 28 Scheduled ▶ Running 1 7 / 3
Dispatch 0.0d
Material Management 6.0d
Coordinators 4.1d
Field Work 5.1d
Billing 2.8d
✗ SLA Missed
Dispatch
0.0 days
Material Management
6.0 days
Over SLA
Coordinators
4.1 days
Over SLA
Field Work
5.1 days
Over SLA
Billing
2.8 days
Over SLA
Created: Feb 9, 2026 Due: Feb 27, 2026 Completed: Feb 28, 2026 (on time)
📅
14.0 days Total Age
⏱️
6.0d in Awaiting Parts Longest Stage
🔄
11 transitions Status Changes
⚠️
8.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Feb 11, 2026
Visit 2 Feb 27, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566530
<no subject>
Closed
Tx table is loose, needs screws tightened. Model: Midmark - Peninsula Folding Lift Table Model Type: Exam Table Asset ID: 13001656 Site: Modern Animal Hospital - MODERN ANIMAL DTLA<https://www.ebiotrack.com/sites.php?sid=21320> Serial #: N/A
Priority
Standard
Origin
Email
Reason
New Case
Contact
Yolie Rodriguez
Owner
Virtual Tech
Created
Feb 9, 2026
Work Orders from this Case (1)
WO-01350519 (current) Invoiced
Virtual Tech - Field Repair • Rene Yescas
Created: Feb 9, 2026 • Closed: Feb 27, 2026
Completed with minor delays
Invoiced • 185 days old
🚨
Primary Delay 6.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 8.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Completed
5.1d / 1.0d SLA
Awaiting Parts
6.0d / 3.0d SLA
Reschedule
2.1d / 2.0d SLA
Scheduled
1.7d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
2.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/20/2026 SRobinson-

Order No: 756278


Customer PO No: PO016362


Customer: EMSAR Inc


Ship To Name: MODERN ANIMAL DTLA


Ship To Address: 301 W OLYMPIC BLVD    


Ship To City/State: LOS ANGELES, CA 90015-4373


Waybill (Tracking #): 1ZE444250370574373


Carrier: UPS-Parcel-Ground


The following items have shipped from Midmark Corporation on: 19-FEB-2026


LINE NO: 1.1 QTY: 1 ITEM: CHRG-FRT SERIAL #: DESCRIPTION: FREIGHT


LINE NO: 2.1 QTY: 1 ITEM: 040-0250-59 SERIAL #: DESCRIPTION: SCR BUH 0.250-20 X 0.875 HEX SOC CD/ZN


LINE NO: 3.1 QTY: 1 ITEM: 057-1389-00-216 SERIAL #: DESCRIPTION: SHAFT SUPPORT


2-11-26 RY parts needed from midmark qty 1-057-1389-00-216 shaft support,qty 1-040-0250-59 screw. Mburris email from POC Yolanda to set appt .............2-11 with an arrival window between 2:30pm and 3:30pm

Yes this will work, I will be on site. I will be the point of contact. If the team member is having trouble finding us please have them call my cell- 323-308-8090. We don’t have any landlines here, so this will be the best way to get in touch with me. 


2-9 Mburris email sent to POC looking for 2-11 2:30pm

🔧 Work Performed
made adjustment to loose hardware under the table top,missing hardware will need to be ordered for return visit.prts needed qty 1- 057-1389-00-216 support ,qty 1-040025059 srew.2nd visit installed hardware,repair complete
🔍 Technician Findings
loose hardware under the table top,missing spacer and screw at the hinge area of the table top.
⚠️ Problem Description
Tx table is loose, needs screws tightened. Model: Midmark - Peninsula Folding Lift Table Model Type: Exam Table Asset ID: 13001656 Site: Modern Animal Hospital - MODERN ANIMAL DTLA Serial #: N/A https://www.ebiotrack.com/workorder.php?wo=71520

Timeline

📞
Case Linked Feb 9, 10:02 AM
Case Number: 00566530
Subject: <no subject>
Status: Closed
📋
▶
2 Work Order Created Feb 9, 10:55 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 9, 12:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 51m
🗓️
▶
2 Status: Scheduled Feb 9, 1:02 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-11T22:30:00.000+0000
⏳ 3.0 business days
⏱️
3x Labor Added Feb 11, 9:30 PM
Type: Labor, Travel
Status: Open
Qty: 1, 30
⚠️
Status: Incomplete by Rene Yescas Feb 11, 9:40 PM
From: Completed, Scheduled, Incomplete
To: Incomplete, Completed
Duration in Previous: 2d 8h, 0m
⏳ 2.3 business days
📦
▶
2 Parts Requested Feb 16, 8:16 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From: Completed
To: Awaiting Parts
Duration in Previous: 4d 10h
⚠️ 6.0 business days
🔩
▶
2 3x Parts Added Feb 24, 5:57 PM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Julie Ann Shoemaker
From: Awaiting Parts
To: Reschedule
Duration in Previous: 8d 9h
⏳ 2.8 business days
🗓️
▶
2 Status: Scheduled Feb 26, 1:38 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-27T22:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 5x Labor Added Feb 27, 7:05 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 5h, 0m
⏳ 1.6 business days
📄
Status: Ready to Bill by Diane Patton Mar 2, 12:22 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 17h
⏳ 3.0 business days
📨
Status: Invoice Pending by Diane Patton Mar 4, 1:46 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 1h
💰
Status: Invoiced by Diane Patton Mar 4, 1:52 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
🧾
Invoice Created Mar 4, 5:29 PM
Invoice Number: SM-255587

Bottlenecks

Completed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Awaiting Parts
Duration: 6.0 business days (threshold: 3.0 business days)
Exceeded by 3.0 business days
Reschedule
Duration: 2.1 business days (threshold: 2.0 business days)
Exceeded by 1.0 business hours
Ready to Bill
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

📞
Case 00566530
Closed
📦
Parts Order 00090413
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
Edge
Technician
Rene Yescas
Scheduled
Feb 27, 5:00 PM
Created
Feb 9, 10:55 AM
Invoice #
SM-255587

Work Details (11)

Name Type Status Qty Amount Date
WL-03102191 Labor Open 1 $0.00 Feb 11, 9:30 PM
WL-03102192 Labor Open 1 $119.00 Feb 11, 9:30 PM
WL-03102193 Travel Open 30 $110.00 Feb 11, 9:30 PM
WL-03118347 Parts Open 1 $1.08 Feb 24, 5:57 PM
WL-03118348 Parts Open 1 $13.50 Feb 24, 5:57 PM
WL-03118349 Expenses Open 1 $28.89 Feb 24, 5:57 PM
WL-03124115 Labor Open 1 $0.00 Feb 27, 7:05 PM
WL-03124116 Labor Open 1 $119.00 Feb 27, 7:05 PM
WL-03124117 Labor Open 1.5 $0.00 Feb 27, 7:05 PM
WL-03124118 Travel Open 30 $110.00 Feb 27, 7:05 PM
WL-03124119 Travel Open 30 $0.00 Feb 27, 7:05 PM

Details