3/25 KSmith -- Kayla reached out to reschedule the inspection. Rescheduled for 4/27 per Kayla's request. 8-10am
2/19 KSmith -- Scheduled for 4/7 with Kayla on WO-01350526. 8-10am
2/19 KSmith -- Followed up with Kayla to see if they had dates in mind for April yet.
2/17 KSmith -- Kayla wanted multiple sites scheduled same day. Advised we could not do that due to travel time and equipment counts.
2/16 KSmith -- Responded to Kayla's email to schedule, providing 4/7 as a scheduled date
🔧Work Performed
ANNUAL INSPECTION
🔍Technician Findings
ANNUAL INSPECTION
⚠️Problem Description
Annual Equipment Electrical Safety Test Service
24 pieces
https://www.ebiotrack.com/omnicor/inspection.php?iid=10551
📧
Email:Re: Planned Parenthood of the North Country New York Ref{00DA.93zU:500VU.mr1di}
Completed Mar 25, 2026
From: kayla.mcnulty@ppncny.org
To: ksmith@emsar.com
Hello!
Can we please schedule for April 27th.
Thank you,
Kayla McNulty (pronouns: she, her, hers)
Facilities and Security Manager
Planned Parenthood of the North Country, New York, Inc.
315-788-8065 ext. 2215
www.ppncny.org <https://protect.checkpoint.com/v2/r01/___http://www.ppncny.org/___.YzJ1OmVtc2FyMTpjOm86YjQzMDBmNDJlOTgyNmExMmE3YWQxMjI4MTYwYTlhNTc6NzpjNGRjOmRkMWY5YTA4ODc0ODM3MGEyOWM4OGVmYjhmMTgyMWUzYjZmYzYyYmMzNz
📧
Email:Re: Planned Parenthood of the North Country New York Ref{00DA.93zU:500VU.mr1di}
Completed Feb 19, 2026
From: kayla.mcnulty@ppncny.org
To: ksmith@emsar.com
Morning,
You can schedule for the dates you sent below, and I will make sure my schedule is blocked those days to travel to the locations.
4/2-Canton
4/7-Lowville
4/8-Watertown
4/9-Ogdensburg
Thank you,
Kayla McNulty (pronouns: she, her, hers)
Facilities and Security Manager
Planned Parenthood of the North Country, New York, Inc.
315-788-8065 ext. 2215
www.ppncny.org <https://protect.checkpoint.com/v2/r01/__
Work Order: WO-01350526
Account: PLANNED PARENTHOOD OF NORTH COUNTRY
Customer Case Number:
Location: LOWVILLE PLANNED PARENTHOOD
Address: 7398 TURIN RD, LOWVILLE, NY 13367
Manufacturer:
Model #:
Serial #:
Contact Name: Kayla McNulty
Contact Phone: 3157833128 or 315-788-8065 X215
Contact Email: k
Timeline
📞
Case Linked Feb 7, 7:39 AM
Case Number:00566375
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Feb 9, 11:15 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
⚠️5.0 business days
👷
▶
2
Technician Assigned Feb 16, 4:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:7d 5h
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Feb 19, 9:55 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-04-07T13:00:00.000+0000
🚨25.0 business days
📅
Dispatch Scheduled by Kourtney SmithMar 25, 9:39 AM
Scheduled For:2026-04-27T13:00:00.000+0000
🚨24.0 business days
🔧
Status: Tech On Site by Darek KirkpatrickApr 27, 8:25 AM
From:Scheduled
To:Tech On Site
Duration in Previous:66d 21h
⏱️
2x Labor Added Apr 27, 8:32 AM
Type:Labor, Travel
Status:Open
Qty:1.9166666666667, 92
⏱️
▶
2
Labor Added Apr 27, 9:23 AM
Labor Added → Status: Completed
✔️
Status: Completed by Darek Kirkpatrick
From:Tech On Site
To:Completed
Duration in Previous:1h 0m
🏁
Status: Closed by Darek KirkpatrickApr 27, 12:15 PM
From:Completed
To:Closed
Duration in Previous:2h 50m
📄
▶
2
Status: Ready to Bill Apr 28, 10:13 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳4.0 business days
🧾
Invoice Created May 2, 7:31 AM
Invoice Number:SM-260306
Bottlenecks
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 48.0 business days (threshold: 2.0 business days)
Exceeded by 46.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)