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WO-01350527 ↗ ServiceMax

UTMB-CMC MEDICAL WAREHOUSE • Parts Sale • PSM

📍 UTMB - FriendswoodMC166 TDCJ FINANCE — 1560 W Bay Area Blvd #354, Friendswood TX, 77546

Feb 9, 2026 → Feb 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (6 biz days early)
Active: 0 biz days
Paused: 7 biz days
🕐 Clock stopped: Invoiced (Feb 19, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸7d
⏸ Clock Paused
Status: Awaiting Parts
Feb 9 → Feb 19, 2026
7 business days (not counted)
Created: Feb 9, 2026 Invoiced: Feb 19, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Feb 9 Assigned ▶ Running 0 0
Feb 9 → Feb 9 L2 Screening ▶ Running 0 0
Feb 9 → Feb 19 Awaiting Parts ⏸ Paused 7 —
Dispatch 0.0d
Material Management 7.9d
Coordinators 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
7.9 days
Over SLA
Coordinators
0.0 days
Billing
0.0 days
Created: Feb 9, 2026 Due: Mar 11, 2026 Completed: Feb 19, 2026 (20 days early)
📅
8.0 days Total Age
⏱️
7.9d in Awaiting Parts Longest Stage
🔄
6 transitions Status Changes
⚠️
7.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564332
FW: quote needed
Closed
Q-00032286 Please send a sales quote for the following items for cust#18542 190-1482 x2 190-1483 x2
Priority
Standard
Origin
Email
Reason
New Case
Contact
Walter Adams
Owner
Kimberly Hardison
Created
Feb 2, 2026
Work Orders from this Case (1)
WO-01350527 (current) Invoiced
Parts Sale • Customer Part Sale
Created: Feb 9, 2026 • Closed: Feb 19, 2026
Completed with minor delays
Invoiced • 185 days old
🚨
Primary Delay 7.9 days stuck in "Awaiting Parts"
⏱️
Total Delay 7.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
7.9d / 3.0d SLA
Closed
3.6d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Customer Requested Parts Order
⚠️ Problem Description
Q-00032286 Please send a sales quote for the following items for cust#18542 190-1482 x2 190-1483 x2

Timeline

📞
Case Linked Feb 2, 11:21 AM
Case Number: 00564332
Subject: FW: quote needed
Status: Closed
⚠️ 6.0 business days
📋
▶
3 Work Order Created Feb 9, 11:15 AM
Work Order Created → Status: Assigned → Status: L2 Screening
👷
Status: Assigned by Kimberly Hardison
From: Entered
To: Assigned
Duration in Previous: 0m
🔍
Status: L2 Screening by Kimberly Hardison
From: Assigned
To: L2 Screening
Duration in Previous: 1m
📦
▶
2 Parts Requested Feb 9, 11:29 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 12m
⚠️ 8.0 business days
🔩
▶
2 3x Parts Added Feb 19, 1:58 PM
3x Parts Added → Status: Closed
🏁
Status: Closed by Melissa Barrett
From: Awaiting Parts
To: Closed
Duration in Previous: 10d 2h
⏳ 4.0 business days
📄
▶
2 Status: Ready to Bill Feb 24, 9:15 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m
🚨 94.0 business days
🧾
Invoice Created Jul 8, 5:01 PM
Invoice Number: SM-254729

Bottlenecks

Awaiting Parts
Duration: 7.9 business days (threshold: 3.0 business days)
Exceeded by 4.9 business days
Closed
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days

🔗 Related Artifacts

📞
Case 00564332
Closed
📦
Parts Order 00089950
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Parts Sale
Branch
ERLA - PROD
Technician
Customer Part Sale
Scheduled
N/A
Created
Feb 9, 11:15 AM
Invoice #
SM-254729

Work Details (3)

Name Type Status Qty Amount Date
WL-03112136 Parts Open 2 $436.04 Feb 19, 1:58 PM
WL-03112137 Parts Open 2 $367.64 Feb 19, 1:58 PM
WL-03112138 Expenses Open 1 $23.41 Feb 19, 1:58 PM

Details